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🤮 1/5 - Still awaiting a response to my feedback
By 👻 @Ian Y, 07/25/2022 3:00 am
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I had a very poor service experience at The Swan in Esher on 9th July. Following up my verbal complaint to the on site manager on the evening, I emailed via Jose Pizarro's on line feedback template (reference Yates booking) . Zero response to date (as at 25 July), not even an acknowledgement of my complaint. I cannot find any other way of letting head office know of my displeasure, hence resorting to TripAdvisor
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