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JW Steakhouse London Tripadvisor Reviews
Latest Reviews On Tripadvisor
30 Reviews
0 Replys |
Wonderful Sunday Roast!
We came for the Sunday Roast and our server Joao Pedro (or JP) walked us through which dishes would be best suited for us and he was spot on! The portions are very generous and everything was delicious!
Be the first to ReplyAnniversary Dinner
We enjoyed a wonderful meal at this steakhouse tonight celebrating our 40th wedding anniversary. The service was impeccable and the food was delicious. To top it off, they gave us a wonderful cheesecake to celebrate our anniversary - a surprise.
Be the first to ReplyHome away from home
Chloe and Mateo made our trip! What an amazing spot. We we felt so at home here and the drinks are amazing (and strong!!!) Cant miss!!
Be the first to ReplyFantastic evening with JP as host - thank you
Our dinner was fantastic - recommend highly. Great food and the service was even better. JP went above and beyond to ensure we have a memorable evening… which we did! The tomahawk steak is a great choice, and the cheesecake is really something special
Be the first to ReplyVery average steak
The tuna tartare starter was excellent as was the warm apple pie dessert . Both were large enough to be shared by two or three people. The New York strip steak was decidedly average and overcooked ( I had asked for medium rare and it was served medium to well). The fries were served cold, and when I sent them back they came back hard. I am sure that if I had complained about the steak, they would have replaced it, but who wants to wait whilst everyone is eating. Furthermore, I did not want to embarrass my host. The service was quite slow, but the staff were pleasant and attentive. Others in the party had the veal chop and ribeye steak, which were enjoyed.
Be the first to ReplyPERFECTION!
Amazing service, perfect atmosphere, mouthwatering meat and expertly crafted old fashion! We have been welcomed by the Manager Fernando who immediately make you feel at home and walk you through the dining experience with its special recommendations! ( follow them carefully and you will not be disappointed !). Joao and Angelo made us two stunning old fashion and reserved us a bourbon tasting with master explanation. The Meat was the most tender and savory I had since a while accompanied by an amazing red wine chosen by Joao. Even if we were so full you cannot miss their iconic cheesecake and why not Joao’s Irish coffee ? Thank you for having reserved us one of the best dining experience in London !! ( after 1 year I am living here, it was actually the best!!)
Be the first to ReplyMelt-in your mouth meat in a luxurious yet relaxed atmosphere
If you're looking for an exceptional dining experience, look no further than the KW steakhouse. My partner and I were blown away by the incredible collection of bourbons available, and were delighted to find that the cocktails (I love a well made, balanced, old fashioned) lived up to the same high standards, with an added touch of showmanship, smoking the old fashioned on a cart in front of us. The meat we enjoyed was the highlight of the meal - truly melt-in-your-mouth delicious, I honestly never experienced a more tender meat. And the cheesecake we savored for dessert was simply amazing. Throughout the meal, we were impressed by the luxurious yet relaxed atmosphere - it was the perfect balance of elegance and informality. But perhaps the best part of our evening was the service. The staff went above and beyond to ensure that our every need was met, providing exceptional recommendations and attentive care throughout the meal. Overall it has been a wonderful evening. We will be back for sure.
Be the first to ReplySteak, Cheesecake and Outstanding Service
My partner and I had an absolutely wonderful experience at JW Steakhouse. The quality of the food was top-notch and the portion sizes were very generous. We ordered the steak and burger, and both were cooked to perfection and packed with flavor. But what really stood out was the service. Our server was incredibly attentive and made us feel welcomed and valued throughout our meal. They were happy to answer any questions we had and went above and beyond to make sure we had a great experience. And to top it all off, the cheesecake was simply to die for! It was the perfect sweet and creamy finish to a fantastic meal. Overall, we highly recommend JW Steakhouse to anyone looking for a delicious meal and exceptional service. We can't wait to come back!
Be the first to ReplyFood was incredible, drinks list is expensive
Ate at JW Steakhouse last night and it was lovely. The food was incredible and the portion sizes where generous. The staff were also fantastic and we had a lovely time. The only downside for me was they didn't have the wine we wanted and offered a similar bottle which was slightly more expensive. We accepted and the wine tasted good although when we looked up to buy the wine ourselves at home we discovered we'd been sold a £20 bottle for £90 which seemed excessive even for London. Still would definitely go back again but I'll brush up on my wine knowledge before going!
Be the first to ReplySpace and intimacy
We were very pleased with our evening because even though we found ourselves in a rush and moved around our reservation last minute, the staff accommodated us flawlessly and the meal (plus picture perfect cocktails) was very good. It's these small touches that keep us coming back to the JWM even though we are actually Hilton members! Very glad that the cheesecake was every bit as delicious since the first time we tried it in the tea rooms.
Be the first to ReplyThere having a pest control problem laying traps daily!!
DO NOT EAT HERE!!! I was joined by a friend for lunch after finishing our main course (fillet steak) the steak was full of white chunks of fat and I had to argue the point to the waitress to get it taken from the bill. After waiting for my new bill to arrive I heard someone shout mice! To my horror there was 2 mice under our table!! I have never experienced anything like this in my life never mind in a high end hotel in park lane!! There was also droppings on the terrace and I couldn’t help but notice there was a young couple previously letting there child play on the floor! I just hope the poor baby didn’t catch anything! After complaining to the waitress and alerting her she tried to just shun the pests from the terrace! I have spoke to the manager of the restaurant on the phone and he has admitted they are having a pest problem at the moment with pest control coming in every morning and evening laying traps and poison on the terrace!!! This is ware they are continuing to let customers that are unaware sit and eat!!! Massive health and safety risk I have contacted the city council along with the local health inspector! I was appalled by my dining experience but then to have the manager admit he’s aware of the mice was absolutely terrible! The manager said admittedly the restaurant needs to be closed down for a deep clean!!! Please don’t eat here unless you want to me sick! Or have mice around you! Also contacted local papers I have pictures and videos!
Be the first to ReplyTwo nights in a row!
This restaurant is in our hotel during our stay in London. We ended up there two nights in a row with the same wonderful server. Delicious food, excellent cocktails and the best cheesecake we’ve ever had! Our server Joao made the visit extra special. He remembered our drinks from the night before and gave us incredible service!! Wonderful restaurant, worth the visit!
Be the first to ReplyOutstanding !
The perfect restaurant for a special occasion! The food was incredible as was the service, especially thanks to Joao. Worth every penny, will be recommending to all my family and friends!
Be the first to ReplyIncredible Experience
Everything was absolutely top notch from the cocktails to the food to the service. We went for the taster menu and everything on there was to die for. The seafood was unbelievably fresh and the meats cooked to perfection. However whilst the food was undeniably wonderful the highlight of our night was the 5 star service we received from Joao. He went above and beyond to create such a memorable night for our group who were celebrating our friends’ engagement. Absolutely nothing was too much for him, everything he recommended was spot on and his warm, welcoming and attentive nature just topped our whole night. Thank you for being such a superstar Joao, we will definitely be back :)
Be the first to ReplyTaste & Flavour Dinner
The food was amazing, the drinks were amazing and the service was impeccable. Joao was very attentive, knew the menu well and his recommendations were spot on. 10/10 experience all around 🥳
Be the first to ReplyAmazing dinner, even better service!
We went for dinner on a Friday evening and had a fantastic time, the food was excellent and service was fantastic, huge shout out to Joao for making the evening incredibly special - thank you.
Be the first to ReplyLargest Bourbon Selection
Stayed at the JW in Mayfair for my first trip back to London in 23yrs. Happened to also be a 10yr anniversary trip with my wife. We were blown away by the size of the bourbon selection at the Bourbon Bar. Got to try Birthday Bourbon among other great options. We came in for a drink every night of our 4 night stay and had great service and conversation the whole time. Our awesome service began with Robert and continued with Angelos and Francesa. Everyone was so pleasant and it was great meeting people from all over Europe. We never ate at the restaurant but the dishes passing us by looked excellent. We also wanted to give Eva a shout out for the very thoughtful cheesecake honoring our anniversary. Needless to say we will be back!
Be the first to ReplyDelicious Steak Night
My wife, Anne, and I decided to have steaks on our last night of stay at the JW Marriot Grosvenor. She had the ribeye and I had bone-in veal chop; both excellent, as were the appetizers and the sides.
Be the first to ReplyBelow average Steak.
Dinner booking for Saturday evening. The steakhouse is situated in the opulent surroundings of the Grosvenor House Hotel. We reached the reception desk where the concierge assumed we walked off the street without a reservation and immediately told us there were no tables available. (This was patently untrue as the place remained half empty throughout the 2 hrs we stayed.) after realising his mistake he duly apologised and found us a table. Our waiter was very attentive. Though his expertise was detailed knowledge of whiskey which we did not have. Staters were scallops and cream of crab soup. The scallops were good though on the small side. The soup was luke warm and bland. For an American steak house the absence of USDA Prime ribeye steak was a glaring omission. We thus resorted to the lesser (though equally expensive) New York strip steak. We chose standard sides of thick cut chips and creamy mash. Steaks were served medium rare with Bernaise and garlic butter. These steaks were essentially tasteless. Having been to the top steak joints in London these steaks were by far the least impressive. I’m also not convinced that they were USDA prime. I suspect closer to select or canner grade. There was no rendering of fat or marbled fat juice. At 52£ per steak the mark up on wholesale price would be around 300%. The sauces were unimaginative. The Bernaise sauce seemed to be out of a carton and not freshly made. Chips and mash were again very bland something akin to school dinners. For dessert we chose the signature cheesecake. This is a massive serving of thick crust and dry crumbly cheese cake mix. Apart from the serving portion it had no redeeming qualities. No accompanying fruit coulis to cut the bland taste. Also after the waiter cut the massive cake into slices the result was a gloopy mess on a plate. Only one of waiting staff knew anything, the rest seemed to have just started working and couldn’t answer basic questions about the menu. Others gave us aloof and quizzical looks when asked if we could have ketchup. Thoroughly average experience. £210 bill. No tip was left as there were nothing impressive. This place is designed for whisky and bourbon drinkers. The steaks are a side order. Please consider rebranding to JW Whisky Bar. 3 stars only because we found parking at the rear.
Be the first to ReplyFantastic
Everything was brilliant, a fantastic visit. Steak was 10/10, as was the service. Brilliant for a special occasion and worth the price
Be the first to ReplyGood, not Great
We were a party of 4 adults and had 7:00 reservation. The dining room was perhaps 1/2 full. We were brought to a table only to be approached a few moments later and asked to move as that table was reserved for someone else. An hour later 2 adults and 2 kids were seated at the table we were vacated from - that was odd.
We all ordered drinks, apps, entrée and dessert. Overall the meal took close to 3 hours. The service was excruciatingly slow. My wife ordered scallops for an app, they brought out shrimp, apologized and then 20 minutes later brought the scallops. She ordered a filet cooked medium rare, they served her VERY rare beef. They took it back and brought her another very RARE steak - she just said it was fine, ate a few bites and gave up.
Dessert took close to 30 minutes to arrive and then the hunt for the waitress was on to get the check and get out of there.
Just good - not great!
Fantastic service
Myself and my girlfriend booked for our 7 year anniversary and the service was fantastic from the first initial greeting to paying the bill.
Laura was our waitress and if we're ever back in London we would visit just for her service.
The food was brilliantly cooked and presented and a great choice of drinks on offer.
We also received a cheesecake which had "happy anniversary" spelled out in a chocolate sauce which was a lovely touch.
Thank you and we hope to return again.
Excellent Service!
During my stay, the service, and especially Claudia was exceptional. She made my family and I feel at home and is a reason why we will be coming back to this fine establishment.
Be the first to ReplyHow was your visit
Our waiter was Harshal. He was very nice and we had a great feeling with him. He had a lot of passion with us and helped us with every question. This is a waiter everyone wants to have and wants to keep. In a rating from 1-10 I’d give him a 10. We will have great memories to this evening and enjoyed it! We will recommend him to everyone asked and will for sure visit this resteraunt again.
Be the first to ReplyThe staff is what makes the hotel a true 5*!!
I can only say thank you to everyone who truly makes you feel welcomed at this beautiful property. They all go above and beyond in a genuine way!
A special thank you to Claudia, what a way to start the day. She knows what you want before tou even ask for it. She makes you feel at home. Supeb service to say the least!
JW London shines in every way. I wish them lots of success!