Kettner's London - Trade Reservations

Took a friend for a pre theatre supper . Staff were friendly room had a nice oldie worldie feel . Starters for three were very nice served hot . Artichoke fritters Ox cheek croquettes Peppers padron . Main we ordered the steak for 2/3 chips and greens . Oh dear …. Steak was cold fatty and grissly . Was hardly enough meat for 1 let alone 3 . However bad the steak was the chips that accompanied it were awful … I’m going to say the worst I have ever been served . Probably had sat in the kitchen for days par cooked and fried again ! Was like eating cardboard .! Greens came smothered in garlic !!! Not pleasant at all . Thank fully the desserts didn’t disappoint : Sticky toffee pudding was yum Cheesecake was lovely Donuts with rhubarb and custard were also delicious . I didn’t complain about the main as I didn’t want to make my guest uncomfortable . Maybe choosing the steak was the wrong choice but nothing excuses serving chips like that !!!! Will I go back ….. prob not . Dinner for 3 with cocktails £250 .

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What an awful experience I endured. The food was average but not terrible although the music in the restaurant was too loud and it was difficult to hold a conversation. The real challenge came when I went to pay the bill. After asking for the bill, it was presented and I put the cash on the table ready to pay, a member of staff came over and said ' we do not accept cash'. At no point was this mentioned on arrival or when ordering as I would have spent my money at another business who were less discriminatory. I disputed this saying I had left my card in my hotel and said I was ready to pay with cash. The member of staff bought a very rude manager over who was very abrupt and challenged me saying 'you must have a card'. I explained I hadn't, and then he went off in a huff and brought out another manager. The new manager was extremely rude and said 'he would put this on his own card and wouldn't give me any change' , I asked to remove the service charge given the awful service which he refused. I ended up leaving over £20 out of pocket with the refusal of refunding the service charge and the withholding of my change. As someone who suffers from extreme anxiety and going out for a meal is a big thing for me, this experience ruined my confidence. I recommend anyone who like to enjoy a pleasant meal in a nice environment with friendly staff to go anywhere else but other than this venue.

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I visited this Soho House establishment recently and had been very much looking forward to experiencing this reputable place. I ordered the chicken leek and bacon pie to share (a good concept as I wasn’t extremely hungry) but this was a little disappointing.. it lacked in taste.. I also had the Neals Yard cheeses which was ok but hugely overpriced for what I received. The place is beautifully decorated and so feels like a treat but the food unfortunately doesn’t come up to the standard I was expecting. The one fact that saved the evening was the wonderful young man that got us the table..I think his name was Fin, (tall and blonde) he was warm and friendly, showed us to our seats, checked we were comfortable and made us feel really welcome.

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Always been a favourite, now gone down hill. Low quality food, meagre portions. Service hideous. Pizza Express kept the spirit of this icon alive - how could Soho house ruin it so?

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Had dinner tonight with 5 close friends and very disappointed with the experience. Been longtime Soho House member and eaten in many restaurants in the group, but Kettners was a big letdown. Venue is nice and comfortable, glam interior, a nod to its heritage and past reputation as a soho fine eatery. However the restaurant was seriously lacking. Was painful placing a group order withe the waiter, he was unfriendly and disinterested. Sides for main course came out late, wasn't enough plates for everyone, red wine was cold, chicken pie was tasteless, donuts and custard rhubarb lacked flavour. Overall very poor, would recommend Ivy instead.

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I had lunch here with friends on the 1st January. We were welcomed and taken to our tables, and our coats were taken to the cloakroom. Relaxing atmosphere, you feel like you’re in a lounge. Traditional look and feel. Old fashioned and elegant. Great cocktails. Food was generally well cooked. The menu is a bit mixed - traditional English dishes, but also dishes from other cuisines. A bit hard to detect a distinct common theme. The main area of improvement though is around service. The waiters seem to be quite well intentioned, but they need more guidance and training. No 1 their appearance is far too casual and in some cases verging on the scruffy; this is at odds with the elegance and old fashioned look and feel of the venue. No 2 the waiter obviously did not know what was inside the arancini. (He mentioned sweetcorn!). This is a very simple dish. He couldn’t articulate in an appetising way what is in the arancini. We ordered it anyway and it was very simple indeed - rice, tomato sauce, mozzarella cheese. We also ordered the sea bass to share. The waiter reminded us that the fish would have a head and tail (!). He then also told us that he wouldn’t fillet the fish for us. For a traditional restaurant like Kettner’s, this is disappointing. If I am served a whole fish to share, I would expect it to be filleted at the table, as you would get at, for example, Scotts. This is also part of the theatre. It is not a difficult thing to train. The oven roasted sea bass was served with tartare sauce. I thought this was rather odd as usually tartare sauce is something that goes with fried fish - the pickles in the sauce are meant to cut through the greasiness of the fried batter. Service was quite slow but that wasn’t a big problem for us on the day. The overall experience was ok, with some clumsy but fixable service shortcomings.

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Very disappointed. Hostess seemed gleeful she didn't have a table for us and made no attempt to help. The menu was fancy and inaccessible for teenagers (chips for them!). The waiter tried his best. Like most of the previous reviews the food was not great at the prices charged. I miss Kettners when it was the Pizza Express.

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Have only looked at previous reviews after having had lunch here. I wondered if we had been to the same place as some of the earlier reviewers!!! Service was excellent, food was great and price was ok. My only complaint would be, quite a loud dining room, but it was full. I’ll definitely go back. Well done Kettners

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Kettners is in the Soho House family; I visited the Champagne Bar on the ground floor with a group at around 11:30 PM on a weeknight. Not much to report other than that I had the Eastern Standard cocktail, which was solid. Ambiance is very nice.

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Awful food and service. Should have read the reviews before wasting £65 on 2 cheeseboards ( if you could call it that)

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The restaurant was booked by my relative. Last time I was there which was a good few years ago, it served pizza and was buzzy and fun. Not any more a tired, dismal, atmosphere. Staff were borderline rude, to be kind I’d say indifferent. The food matched the service. How these places survive is a mystery . The room was empty. Does the management look round the empty room and think this is going well. Avoid

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97/10- actually really enjoyed this, it had a strong coffee flavor which made the alcohol taste barely there. Pretty frothy as well, wish it wasn't THIS frothy, but very smooth and overall pretty great. Expresso martinis all around also apart of the Soho House which is chill

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