For living in Japan for nearly a decade, this place has the worst customer service. First their reservation system is garbage as no kidding went through the whole process only for the site to crash when I submitted everything. Then they don’t respond to phone calls or return messages. When I get there before it opens, they didn’t try to rectify the situation and just tell us to wait only to be standing around for many hours and still not e. This is by far the worst customer service that I’ve experienced anywhere in this country from Okinawa to Hokkaido.

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I was victim of social media influence like many others. Overpriced omelette with rice. Tedious and silly booking practice, staff has no care for guest comfort and satisfaction. Don't waste your time it's just a creamy omelette you can find easy in any city. The man show is fun only if you like the circus.

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I want to express my utmost disappointment and frustration with the service and disrespectful treatment I experienced at this establishment. There have been a series of dishonest, arrogant, and venal practices. I decided to give this place a second chance, accompanied by a visiting friend who was eager to try the renowned spot. Already in the previous visit I wasn't left impressed by this overpriced omelette, but I was willing to overlook it as my friend really wanted to try, victim like me of the socials influence. I made a reservation for 5 pm. However, upon arriving at 4:50 pm, I was shocked to discover that my seats had been carelessly given away. To my disbelief, there were no calls, emails, or attempts to contact me regarding this unfortunate turn of events. The reasoning behind this absurd decision was even more perplexing. Apparently, one must arrive 20 minutes prior to the booking time and line up. Considering the fact that I arrived before the first seating at 5 pm, when the restaurant wasn't even officially open, I fail to comprehend how my reservation was canceled in favor of random passersby on the street. I had organized our day around this reservation, only to be met with sheer incompetence and disregard for customer satisfaction. If they are so inclined to give away my seat, then do so at 5:01 pm when I would genuinely be considered late for my booking. Alternatively, why not request a booking time of 4:40 pm? I would have gladly complied and arrived accordingly. Your insistence on customers arriving 20 minutes early to avoid lateness is reasonable, but it should never serve as a basis for canceling a reservation when the customer is not technically late on his booking. Such a policy is both ludicrous and arrogant, clearly demonstrating your lack of concern for patrons. It deeply saddens me to witness such a blatant disregard for the honorable and respectful principles that Japan is renowned for. I wish your establishment did not represent the image of your country, as it tarnishes the reputation of Japanese hospitality. Allow me to provide a valuable service to potential customers seeking cheaper and superior alternatives to this establishment for omurice in Kyoto: 1) Kyoto Grill Kodakara 2) Hokkyokusei Gion 3) fu-ka 4) katoriina omurice Rest assured, these establishments offer exquisite dining experiences that far surpass the mediocrity I encountered at this restaurant. Not only will you find their dishes more satisfying, but you will also be spared the indignity of dealing with this establishment's unprofessionalism.

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The staff is very rude and can ruin your evening. there was a sign saying restaurant is full we walked in just to ask for information and one of the staff told us get out!!!!! the restaurant is full!!!! make reservation online!!!! Very rude and unprofessional we told her that we were just looking for information and that we tried calling and making reservations online but no body answers the phone and their website doesn’t work. I m not sure if they know that customers are who make them popular, but In my personal and humble opinion they don t have any clue how to look them after. Maybe, it’s a good opportunity to give them low rate and learning how to treat customers. Will take are business some were else. Kyoto it is a fantastic city where they are many other good places to enjoy.

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