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Had reservations for 10 for a bachelorette party on a
Had reservations for 10 for a bachelorette party on a Thursday night. We arrived on time and had to wait 45 mins to be seated. It took us almost that long to get a drink at the bar while we waited. Bar staff was friendly, hostesses were snobs. Food was just ok, drinks were great (expensive but that's to be expected in Miami). Food took 2 hours to arrive and when it did, one friend was told her dish wasn't available so she got nothing. Also, they were supposed to bring out sparklers & dessert for the bachelorette but they forgot. I had to talk with 5 different people before it finally happened (after I had emailed them and spoke on the phone in advance about this). When I spoke with our server about it he shrugged and said, "Well at least you got free shots." We actually didn't want a round of shots, all we wanted was our bachelorette to feel celebrated. Meanwhile, the group was just ready to leave at this point. When the check finally came, our server literally threw it on the table and walked away. If you want a very loud scene, obnoxious waitstaff, & don't mind waiting forever, go here. If you want good food and good service, avoid it.
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I am extremely disappointed with the events that took place
I am extremely disappointed with the events that took place at your restaurant. We chose your restaurant to celebrate our engagement and felt very manipulated.Under my reservation, our waiter was constantly pushing us to get a bottle. After multiple attempts and us saying we were okay that we will be passing on the bottle service, he told multiple members of my table that we were making his job more difficult by not getting the bottle service. Over the course of the night, one of my friends decided to surprise my table by purchasing a bottle + service for our group of friends and ADDED tip - then proceeded to leave the restaraunt.At this point, the waiter came to me, before bring the bottle over, told my friends and I that he was bringing a bottle on the house and that his only ask was for us was to tip generously in cash to cover his staff. (This is AFTER my friend had already payed for the bottle, service and tip). We then proceeded to give the waiter a generous tip, thinking he was doing this out of kindness/to celebrate our engagement. Little did I know he was just looking for us to double up on tips and requesting it in cash... I am extremely disappointed with how this was handled and it completely ruined our engagement celebration - all for one of your waiters to "cash out" on double tips REQUESTED IN CASH. In addition to this - during dinner - I am not sure how our bill came out to $1800+. The entire situation was WEIRD, uncomfortable, and very much felt like theft.
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One word: Amazing, phenomenal service, atmosphere, food.
5 stars for everything.Highly recommend.
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Great experience! Awesome music.
I got the bolognese pasta but it was kind of dry. I definitely recommend the seafood pasta instead.
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Bouncer/security whoever he was in the front.
Was a complete asshole. Despite having a reservation. Made me confirm the reservation prior to coming in. Said he couldn't find it. That they might find it inside. Despite me showing him the email. Then proceeded to say you'll get a table in the back. They clearly know how to treat people here.
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Great food , service and ambiance!! I went to celebrate my
Great food , service and ambiance!! I went to celebrate my 23 wedding anniversary!! it was awesome, the decorations and the overall environment!!! I love it !!
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Probably the worst establishment in Miami.
Ambiance / IG photos A+ .. food price service BOUNCER FFFFF. Frozen crab cake (literally bit into my insanely overpriced crab cake and it was frozen inside) wait staff ignore you as if youre being there is a burden ... one thing I hate about Miami is the included gratuity because these people did not deserve it. Added things to the bill we didn't even get. The bouncer is a JOKE. Ripping girls apart and denying them (that part was hard to watch) especially when he wasn't exactly all that. My advice is to stay far away. There are so much more places in Miami that are worth it. You work hard for your money, they don't.
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Insanely fun on Sunday nights.
Make sure to book a reservation in advance, dress up!!! Drinks and food were top tier. Everything about this place will blow your mind.
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Disappointing Experience
The welcome was quite undercooled as the doorman was checking our outfits very obvoius and we all were dressed up except I was wearing cool Birkenstock which was an issue for him. He pointed on my shoes and asked his manager if it was ok to leave me in. She said yes of course. We had a lunch reservation at 2.00 and the restaurant was quite empty. A big table with chic ladies celebrating bridesmaid lunch and some smaller tables were occupied. Our waiter was very smug and more interested in checking his phone than offering an outstanding experience. He did his job - that was all. The food was ok - good but over priced. We had starters and main and were not asked if we would like to have coffee or dessert and we've decided by that time not asking for it. The aircondition was a joke. I was a beautiful sunny day with a nice warm wind but the aircon and fans in the restaurant were at full speed and it was freezing. Overall a big disappointment and we will not recommend this restaurant to friends and family.
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Wow. This place is gross. Had a reservation, followed the
Wow. This place is gross. Had a reservation, followed the "strict" dress code and got turned away at the door because they didn't like the sandals (not flip flops). Agist, sexist and it didn't even look that nice. Great grimy vibe outside. Try Mila instead!
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This place is fun and nice inside, but the customer service
This place is fun and nice inside, but the customer service is awful. We had a reservation for 10:30 and we were still not sat by 11:30. The fact that they charge 50$ a person if you are more than 15 minutes late does not reflect their effort to be on time at all. There is nowhere to wait for your table, and we were kicked out of every tiny space we could fit ourselves into. Everyone was very rude and not accommodating at all. We felt pushed around and not welcome whatsoever. We eventually left after waiting an hour and a half and will not be coming back.
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$200 FOR A HORRIBLE HOOKAH.
Two hundred dam dollars. That's just insane. I've been everywhere in Miami and have never paid $200 for a hookah. That's just overpriced for no reason and it's not even a good hookah.
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This place in known for its fabulous ambiance and great
This place in known for its fabulous ambiance and great vibes. We got the shareable meal which was a variety of different meat pasta and sides and was very good and filling! Love this place
Very vibrant restaurant with really nice food menu. We waited at the bar and the bar ladies were on it and made a couple of negronis for us. Food was overall good- I had the lobster pasta. Music was a tad loud but overall an enjoyable experience!
We had a total of 18 of us go to kiki on Feb 9th 2023. Overall, the staff were rude. The hostess wouldn’t seat us for awhile. We were waiting in the front of the restaurant. When I went up to ask, she said it’ll be a minute - but with attitude. It wasn’t a minute. They didn’t even acknowledge us. Just overall extremely rude. Our server was nice but the main people in the front and the hostess were incredibly rude. We all got in because we were dressed up but I can definitely see how this place would “kick” out certain people and say it’s because they didn’t follow the dress code or whatever. I felt that this place was very selective on who they let in. Although they have a strict dress code on their website, there were definitely people inside that did not follow the dress code but they got in. It’s definitely selective! The food was mediocre, the drinks were good but extremely overpriced. The ambiance was great overall! Decent place but would be even better with nicer staff. Staff need to remember that we are customers and they shouldn’t forget about customer service.
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Ruined Birthday Experience
We arrived and they told us we need to change our shoes 👞 but there were people with white gym shoes they allowed inside with white gym shoes and casual clothes when we had on dresses. I’m disgusted and won’t ever return to such an establishment. The only difference was the color of our skin. Black patrons don’t matter.
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Great space and service
Had lunch here today. Such a great space. Food was very good. Waiter super attentive. I will definitely return.
Besides our server Annie, the whole staff was very rude, it’s like they’re doing you a favor to let you be there
1/5 by
DKVJC on 11/05/2022
If you want to have a family dinner… stay away from this place… I went with my family and friends to have a good time but instead one of the employees a ASIAN MEN THAT wears a white jacket PUSHED ME on the way out for no reason, when I stopped him expecting an apology…… my mistake I was treated like garbage very rude EMPLOYEES, please Miami is full of beautiful places and better people go somewhere else DO NOT Waste Your money food is terrible!!! And $$$$!!!! This is like a TOURIST TRAP
1/5 by
Mik B on 10/02/2022
Kikis is neither a Greek, Mediterranian nor $$ rated restaurant. Our first choice of wine, Greek, could not be found. We settled for a French substitute. We had 12 oysters and the rack of lamb each, resulting in a bill of $443 Dollars for two people, including 21% service charge. The staff spent more time having a laugh together by the bar than attending to their customers. The manager admitted that he had no control over the staff, having "brought this up in meetings". He would not reduce the service charge. It may be "fashionable" but it's not my idea of a good restaurant.
The only restaurant in Miami that won’t allow leather sandals !! sure guys can come in wearing a tshirt, the restaurant sent us the “dress code” no flipflops or athletic shoes…. since when leather sandals are flip flops o running shoes… but sure let the girl with white bike shorts in, why not…. really mad at the whole situation…. but “the staff reserves the right…”
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Service was amazing, food was amazing.
Will definitely come back, amazing environment and really good vibes
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We have been to Kiki several times, the service was the
We have been to Kiki several times, the service was the best we have had. Javier and his team were VERY attentive. Table was constantly be attended to, cleaned, plates and glasses being removed, water glasses refilled without asking, different individuals asking if we needed anything. When given the check I wasn't told that the service charge wasn't really a tip. The team did great. Though food was very good main course came out extremely fast and lukewarm. Appetizers, drinks and wine were all Excellent. Music and ambiance were great.
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I was a little nervous because of the mixed reviews, but
I was a little nervous because of the mixed reviews, but I'm glad I gave this place a shot on my own. I went for brunch with a friend and was immediately greeted by warm staff. The place wasn't too crowded and we were immediately seated (we had reservations). We took advantage of the notable decor and took plenty pictures while we waited for our waiter, who actually didn't take long to introduce themselves and get us started on our appetizers and drinks. The staff was lovely and very attentive. The manager or owner I believe it was even came by our table to check in on us to make sure everything was going great. The food was also amazing! I highly recommend the crab cake, tomato salad and shrimp pasta with scallops! The experience was 10/10! I will definitely be back!
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Worst thing that happened was Drake giving this shit show
Worst thing that happened was Drake giving this shit show of an establishment a shout out on his song. This place is awful from security to food.The 55 year old bouncer who looks like he was security for Keith Sweat 25 years ago, loves his door man job a little bit too much. Sir, your a 55 year old doorman, let it go. Long story short he thrives off telling people they can't get past his royal gate. Typical doorman syndrome. This place sucks and is not good. Don't waste your time.
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The dumbest restaurant I ever stepped foot in.
I made a reservation here a month in advance and got there on time and they made me wait over an hour for my reserved table. They said they were over capacity and just kept pushing us around. I asked when my table would be ready and they said they don't know if we will be seated after waiting an hour and a half. The place was crowded and tacky don't waste your time. On top of this, the security said it was our fault for making a reservation on a Sunday night and not knowing it would be over capacity. The host doesn't know how to count and was just texting on her phone the whole time. Very poor customer service and a horrible first impression - will not be recommending to anyone.
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I've never had worse customer service than I experienced
I've never had worse customer service than I experienced here. I traveled from out of town and made this reservation a month in advance. After checking in we were told to wait at the bar for a few minutes until we get a text from the host. We didn't get a text until an hour and 15 minutes later. Thankfully we left and were quickly seated at the nice restaurant next door. Don't waist your time here.
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Amazing food and excellent service.
All the food Jonathan recommend and the level of service by far one of the best. Would visit again.
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Just had an amazing experience at Kiki.
The decor, vibe, music, everything was on point It's rare to visit a place who can create a great vibe and follow it up with amazing food and fine dining service. Our server Jonathan was next level. Best server we have had in a while .
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Amazing restaurant , amazing service ! I highly recommend
Amazing restaurant , amazing service ! I highly recommend KIKI on the river for any one that is visiting out of town or just wants a good lunch or dinner . The food we ate was nothing short of amazing . Lamb was seasoned and cooked to perfection & seafood pasta was delicious ! The oysters were to die for as well as the Cesar salad ( ask to add grilled chicken) the 21% gratuity was a bit high but our service was good so I can't complain! Drake mentioned KIKI on the river and now I'm a customer forever
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This place is the perfect location for a girls night,
This place is the perfect location for a girls night, bachelorette diner or a couples night out. You get a great view of the water and the restaurant is decorated very chic. The drinks are delicious, I highly recommend ordering a Paloma (its comes in the cutest glass). After dinner we went to the bar area, at 10PM they start playing music and the whole place becomes a party, which was very fun!
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Worst customer service!!
My Husband & I are visiting Miami and we just experienced the worse customer service from the manager “Derrick Fung” from “Kiki on the River Restaurant” located at 450 NW North River Drive , Miami, FL, 33126. This unfortunate experienced forced us to write this bad review. My husband have been in sales & customer service industry for over 15 years and We have been in many restaurants all around the world because of his business and this is the first time We are putting a bad review for any restaurant . This should tell you how bad of an experienced We went through tonight. The short story is My husband order a chicken dish and they brought him a Pork Dish. He didn’t realize it at the beginning so He ate a piece and He also asked me to eat a piece to confirm this is not chicken. Then we informed our server to change the dish and bring him the chicken dish which He ordered at the beginning. We saw “Derrick” the manager came to our table with the same pork dish in his hand mentioning They can’t change the dish because We already ate some of the pork and We must pay for it. No matter how many times We asked him to call our server to confirm he made a mistake putting the wrong order but the server never came back to our table . Derrick never listen to what We are trying to share with him the whole time and all he cared that We must pay for that dish. We told him it’s not fair to charge us for a dish We never ordered. He left and came back with his security Guard and the Bill with the rest of the orders we had, to make sure we pay for that dish. We don’t mind paying for great dish and customer service. As the matter of fact We put at least 30% Tips anywhere We go. seeing a manager handling a situation like this was something We never experienced before. He could handle the situation way better to make sure everyone is happy no matter if he was right or us, but unfortunately he was so laser focus on winning his battle that he forget he is customer service business. The way “Kiki on the River restaurant manager” handle the challenge gave us the worse experience we had in all restaurants we have ever been.
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Our first visit to Miami
1/5 by
Joey on 07/07/2022
We pulled up in our super car. When we arrived they turned us both down, because we had flips on. And decent casual clothes on. The day after, we made a reservation and when we came in looking all dress up for them, we literally saw so many people wearing sneakers and flip flops and we here thinking really? They turned us down and not them? Seriously? They didn’t even park our car in the front. They parked it in the back. We had a really nice car. The food was good, but we felt like we paid way more then what we had ordered.
Girls night out so we stopped by to see how the vibe was here. It was ok, good music, nice crowd, good view of Miami River. We stopped by just for the drinks. It's also known for IG photo opportunities and meeting influencers. We did take a lot of pics. Parking was relatively easy. It's always a hot spot to be at.
The vibe is very cool, amazing range of cocktails which has excellent showmanship. I like the island style theme.
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Pretentious Joint, clearly not welcoming
Agree with previous review that I’d have rather given this place a 0. What a pretentious joint! From the moment we were valet parking our car ($25) to the security guard saying the women in our group couldn’t get in because they were wearing “sandals”. Clearly they were not happy to have our business. Once we got past security they tried to stick 8 of us into a table for 6. We asked for another table and again they gave us one that would have been very tight. Then one of the waiters told one of us to “chill” when we balked at the small table. I’ve never felt less wanted in a restaurant. The place was empty at 8:15pm at night. Given the rudeness of every single employee we encountered we were quite happy to just leave. This is obviously a “cool” place to hang out and be seen, but when you are clearly not wanted it’s best to just leave. Finally the music was playing so loud that you couldn’t have had a conversation even with the person right next to you. I would never recommend a place like this to anyone and only people with more money than common sense would even consider the place.
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Great stop on your way to Key West. Fun tropical drinks and bar food.
Kiki’s bar fun tiki bar with friendly crowd enjoying the island lifestyle! Great drinks fun bar food and no shoes no problem:)!
Rude staff that thinks they're a cut above the guests. Go for lunch enjoy the views. There are so many more interesting places around Miami.
Giving one star for the poor service I received here wish I can give Zero. Called before I came and asked if they were taking walk in reservations they stated yes. Upon arrival the big security Serbian guy who claims he’s some sort of manager wouldn’t let us in. We explained to him that when we called we were told that we can come with no reservations. He told me that I was lying and everyone wants to come here and since I didn’t know the name of the person I was talking to I was a liar. I don’t have any reason to lie about coming to a damn restaurant I called an was told by the hostess we can come. It’s one thing to want to go somewhere and they’re full but to get called a liar and shooed away like a peasant is disgusting behavior. Then my friends weren’t from Miami so it was just a bad taste for them to experience that. He was very rude and had a disgusting attitude. One of my friends asked if she can at least use the bathroom and he made security follow her and wait outside the bathroom door. You would think this place is like LIV or Beyonce’s house the way they were acting! This is not my first time coming here I came maybe 2-3yrs prior and never had service like that. The security guy then stated if we went to the bar we would have to spend $1300. He clearly made up a number as he assumed we didn’t have any money. We went to the restaurant next door Sea Spice who gave EXCELLENT SERVICE and treated us like actual people and not dogs on the street begging. The employees at Sea Spice even agreed that Kiki has had many horrible service complaints. Don’t waste your time or money they clearly don’t respect their customers
Had dinner there last night. The fava bean dip, tuna tarta, and whole favlaki fish were all just ok. I wouldn't recommend any of them. The dip was too thick and bland, the tartar I thought might have been spoiled when I took my first bite, but we then figured out it wasn't spoiled, it just wasn't flavorful and the tuna didn't seem of the best quality. We added a little olive oil to both and it made them. slightly better and easier to get down. The favlaki had almost like a mushy consistency. Not a white flaky fish. Also added a little olive oil to this dish to enhance the flavor. The roasted veggies were ok but also not anything special. The baklava was good but didn't taste fresh. The yacht full of strippers that pulled up provided funny entertainment for a bit, the atmosphere was energizing. Besides it's decor and location on the river, we didn't think it was worth it. Go for drinks at the bar, skip the food is my suggestion.
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Kiki's on a Friday night after our flight was a bold move
Kiki's on a Friday night after our flight was a bold move if you ask me. The vibe and energy here is unlike any other place I've ever been to. The performances, music and dancing during dinner is my new favorite thing, hands down. We truly had a blast just vibing out to the music and enjoying the delicious Greek food. You'd be surprised at how decadent the food here is. We ordered the tomato salad, chicken souvlaki (not on the dinner menu but can be ordered by request), salmon, crab cakes, pita and dips. Not only were the portions huge, but all the meals were made so well and tasted great. Given how pricey a night out in Miami can get, you get your money's worth here. Gives you the club experience on the other side of the restaurant, dinner and a show. The one thing I will note is that the food does take quite some time to come out. If you are planning a visit, come earlier and order as soon as you can to avoid any delays. The drinks were also a hit. I ordered the margaritas, my friends got the mules, a bit sugary/juice like for their taste but decent. Overall pleased with the experience, we will definitely consider coming back here next time we're in Miami.
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Muy mala experiencia, viajamos desde nueva York para
Muy mala experiencia, viajamos desde nueva York para celebrar los 50 años de mi jefe,nuestra reserva era la 1 pm, llegamos 20 minutos antes, ya que recibimos un mensaje del restaurante que decía que debíamos llegar 15 minutos antes, al llegar sitio entramos, la manager de una manera poco amistosa nos dijo que estaba cerrado, que todavía no abrían, le expliqué que teníamos reserva a la 1 y que habíamos recibido un mensaje que llegáramos 15 minutos antes, su actitud fue cero amigable, incluso cuestionó si estábamos seguros que la reserva era en Kiki y nos dijo que esperáramos afuera y nos cerró la puerta en la cara, de todas maneras decidimos esperar ya que estábamos de celebración, pero a la 1 la puerta seguía cerrada y (decidimos ir al restaurante de al lado, el cual fue excelente).... además de esto lo peor es que ellos nos cobraron 350 dólares por cancelar la reservación, 50 por persona, cuando la cancelación se dió por el mal servicio al cliente. No lo recomiendo en lo absoluto!
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We had our Sunday Funday at Kiki this past weekend and I
We had our Sunday Funday at Kiki this past weekend and I must say...service in the past hasn't been that great but yesterday it was awesome! Food - delicious as always. My only recommendation is that you open the bar at noon -- we arrived at 12:45 not realizing the restaurant didn't open until 1 so we went to Sea Spice for drinks before. But we love our Kiki on the River :)
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Very Instagramable Miami influencer place to see and be
Very Instagramable Miami influencer place to see and be seen. Came on a Saturday with a promoter for a last minute brunch (when I say last minute, I mean I really rushed to slap makeup on and pour my been eating carbs all week body into a fashion nova dress in under 20 minutes). I've been wanting to come here for a year but my bank account was not cooperative so I was very grateful to enjoy it. I tried a few drinks and had a few family style app's that were decent. The service was a bit spotty but the place had a very hectic energy so I understand the staff was probably pretty overwhelmed trying to weave between influencers and bottle service. I would totally want to come back at night to experience the night vibe but was not really blown away
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I went to Kiki's for lunch had a fantastic time! I had a
I went to Kiki's for lunch had a fantastic time! I had a server her name was Nyema she was awesome her energy was awesome great smile the food was great the view was great! I feel like everything about the restaurant Is a Vibe the energy is really awesome my kids loved it we watched the boats go by! I'm Greek and i usually judge Greek food but i have to say the food was great!!!
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Decor and setting aside- that's pretty much where anything
Decor and setting aside- that's pretty much where anything impressive ends. Awful night with long waits, no communication and bang average food. All followed up with no response from management. AVOID THIS RIP OFF LIKE THE PLAGUE!
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Kiki's on the river is a must go to if you've never been.
The decor is beautiful with the views on the water.
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Gave it one star so it can register as a review, but if I
Gave it one star so it can register as a review, but if I could I would give it ZERO stars. The staff, fromsecurity, to hostess, waiters and management are so disrespectful. Its a disgusting establishment with a bunch of pretentious Miami nobodies who act like they got it. I do not recommend this establishment at all. I recommend management to train their staff better because one day they may come across someone who will not take the disrespect nicely.
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Last Reply by CelebratedStreet63 (03/15/2023 4:29 pm)
5 Replys, 2 comments
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Best answer by ColorfulRod45 (07/09/2021 5:17 pm)