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Service was amazing, food was amazing.
Will definitely come back, amazing environment and really good vibes
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We have been to Kiki several times, the service was the
We have been to Kiki several times, the service was the best we have had. Javier and his team were VERY attentive. Table was constantly be attended to, cleaned, plates and glasses being removed, water glasses refilled without asking, different individuals asking if we needed anything. When given the check I wasn't told that the service charge wasn't really a tip. The team did great. Though food was very good main course came out extremely fast and lukewarm. Appetizers, drinks and wine were all Excellent. Music and ambiance were great.
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I was a little nervous because of the mixed reviews, but
I was a little nervous because of the mixed reviews, but I'm glad I gave this place a shot on my own. I went for brunch with a friend and was immediately greeted by warm staff. The place wasn't too crowded and we were immediately seated (we had reservations). We took advantage of the notable decor and took plenty pictures while we waited for our waiter, who actually didn't take long to introduce themselves and get us started on our appetizers and drinks. The staff was lovely and very attentive. The manager or owner I believe it was even came by our table to check in on us to make sure everything was going great. The food was also amazing! I highly recommend the crab cake, tomato salad and shrimp pasta with scallops! The experience was 10/10! I will definitely be back!
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Worst thing that happened was Drake giving this shit show
Worst thing that happened was Drake giving this shit show of an establishment a shout out on his song. This place is awful from security to food.The 55 year old bouncer who looks like he was security for Keith Sweat 25 years ago, loves his door man job a little bit too much. Sir, your a 55 year old doorman, let it go. Long story short he thrives off telling people they can't get past his royal gate. Typical doorman syndrome. This place sucks and is not good. Don't waste your time.
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The dumbest restaurant I ever stepped foot in.
I made a reservation here a month in advance and got there on time and they made me wait over an hour for my reserved table. They said they were over capacity and just kept pushing us around. I asked when my table would be ready and they said they don't know if we will be seated after waiting an hour and a half. The place was crowded and tacky don't waste your time. On top of this, the security said it was our fault for making a reservation on a Sunday night and not knowing it would be over capacity. The host doesn't know how to count and was just texting on her phone the whole time. Very poor customer service and a horrible first impression - will not be recommending to anyone.
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I've never had worse customer service than I experienced
I've never had worse customer service than I experienced here. I traveled from out of town and made this reservation a month in advance. After checking in we were told to wait at the bar for a few minutes until we get a text from the host. We didn't get a text until an hour and 15 minutes later. Thankfully we left and were quickly seated at the nice restaurant next door. Don't waist your time here.
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Amazing food and excellent service.
All the food Jonathan recommend and the level of service by far one of the best. Would visit again.
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Just had an amazing experience at Kiki.
The decor, vibe, music, everything was on point It's rare to visit a place who can create a great vibe and follow it up with amazing food and fine dining service. Our server Jonathan was next level. Best server we have had in a while .
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Amazing restaurant , amazing service ! I highly recommend
Amazing restaurant , amazing service ! I highly recommend KIKI on the river for any one that is visiting out of town or just wants a good lunch or dinner . The food we ate was nothing short of amazing . Lamb was seasoned and cooked to perfection & seafood pasta was delicious ! The oysters were to die for as well as the Cesar salad ( ask to add grilled chicken) the 21% gratuity was a bit high but our service was good so I can't complain! Drake mentioned KIKI on the river and now I'm a customer forever
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This place is the perfect location for a girls night,
This place is the perfect location for a girls night, bachelorette diner or a couples night out. You get a great view of the water and the restaurant is decorated very chic. The drinks are delicious, I highly recommend ordering a Paloma (its comes in the cutest glass). After dinner we went to the bar area, at 10PM they start playing music and the whole place becomes a party, which was very fun!
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Worst customer service!!
My Husband & I are visiting Miami and we just experienced the worse customer service from the manager “Derrick Fung” from “Kiki on the River Restaurant” located at 450 NW North River Drive , Miami, FL, 33126. This unfortunate experienced forced us to write this bad review. My husband have been in sales & customer service industry for over 15 years and We have been in many restaurants all around the world because of his business and this is the first time We are putting a bad review for any restaurant . This should tell you how bad of an experienced We went through tonight. The short story is My husband order a chicken dish and they brought him a Pork Dish. He didn’t realize it at the beginning so He ate a piece and He also asked me to eat a piece to confirm this is not chicken. Then we informed our server to change the dish and bring him the chicken dish which He ordered at the beginning. We saw “Derrick” the manager came to our table with the same pork dish in his hand mentioning They can’t change the dish because We already ate some of the pork and We must pay for it. No matter how many times We asked him to call our server to confirm he made a mistake putting the wrong order but the server never came back to our table . Derrick never listen to what We are trying to share with him the whole time and all he cared that We must pay for that dish. We told him it’s not fair to charge us for a dish We never ordered. He left and came back with his security Guard and the Bill with the rest of the orders we had, to make sure we pay for that dish. We don’t mind paying for great dish and customer service. As the matter of fact We put at least 30% Tips anywhere We go. seeing a manager handling a situation like this was something We never experienced before. He could handle the situation way better to make sure everyone is happy no matter if he was right or us, but unfortunately he was so laser focus on winning his battle that he forget he is customer service business. The way “Kiki on the River restaurant manager” handle the challenge gave us the worse experience we had in all restaurants we have ever been.
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Our first visit to Miami
1/5 by
Joey on 07/07/2022
We pulled up in our super car. When we arrived they turned us both down, because we had flips on. And decent casual clothes on. The day after, we made a reservation and when we came in looking all dress up for them, we literally saw so many people wearing sneakers and flip flops and we here thinking really? They turned us down and not them? Seriously? They didn’t even park our car in the front. They parked it in the back. We had a really nice car. The food was good, but we felt like we paid way more then what we had ordered.
Girls night out so we stopped by to see how the vibe was here. It was ok, good music, nice crowd, good view of Miami River. We stopped by just for the drinks. It's also known for IG photo opportunities and meeting influencers. We did take a lot of pics. Parking was relatively easy. It's always a hot spot to be at.
The vibe is very cool, amazing range of cocktails which has excellent showmanship. I like the island style theme.
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Pretentious Joint, clearly not welcoming
Agree with previous review that I’d have rather given this place a 0. What a pretentious joint! From the moment we were valet parking our car ($25) to the security guard saying the women in our group couldn’t get in because they were wearing “sandals”. Clearly they were not happy to have our business. Once we got past security they tried to stick 8 of us into a table for 6. We asked for another table and again they gave us one that would have been very tight. Then one of the waiters told one of us to “chill” when we balked at the small table. I’ve never felt less wanted in a restaurant. The place was empty at 8:15pm at night. Given the rudeness of every single employee we encountered we were quite happy to just leave. This is obviously a “cool” place to hang out and be seen, but when you are clearly not wanted it’s best to just leave. Finally the music was playing so loud that you couldn’t have had a conversation even with the person right next to you. I would never recommend a place like this to anyone and only people with more money than common sense would even consider the place.
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Great stop on your way to Key West. Fun tropical drinks and bar food.
Kiki’s bar fun tiki bar with friendly crowd enjoying the island lifestyle! Great drinks fun bar food and no shoes no problem:)!
Rude staff that thinks they're a cut above the guests. Go for lunch enjoy the views. There are so many more interesting places around Miami.
Giving one star for the poor service I received here wish I can give Zero. Called before I came and asked if they were taking walk in reservations they stated yes. Upon arrival the big security Serbian guy who claims he’s some sort of manager wouldn’t let us in. We explained to him that when we called we were told that we can come with no reservations. He told me that I was lying and everyone wants to come here and since I didn’t know the name of the person I was talking to I was a liar. I don’t have any reason to lie about coming to a damn restaurant I called an was told by the hostess we can come. It’s one thing to want to go somewhere and they’re full but to get called a liar and shooed away like a peasant is disgusting behavior. Then my friends weren’t from Miami so it was just a bad taste for them to experience that. He was very rude and had a disgusting attitude. One of my friends asked if she can at least use the bathroom and he made security follow her and wait outside the bathroom door. You would think this place is like LIV or Beyonce’s house the way they were acting! This is not my first time coming here I came maybe 2-3yrs prior and never had service like that. The security guy then stated if we went to the bar we would have to spend $1300. He clearly made up a number as he assumed we didn’t have any money. We went to the restaurant next door Sea Spice who gave EXCELLENT SERVICE and treated us like actual people and not dogs on the street begging. The employees at Sea Spice even agreed that Kiki has had many horrible service complaints. Don’t waste your time or money they clearly don’t respect their customers
Had dinner there last night. The fava bean dip, tuna tarta, and whole favlaki fish were all just ok. I wouldn't recommend any of them. The dip was too thick and bland, the tartar I thought might have been spoiled when I took my first bite, but we then figured out it wasn't spoiled, it just wasn't flavorful and the tuna didn't seem of the best quality. We added a little olive oil to both and it made them. slightly better and easier to get down. The favlaki had almost like a mushy consistency. Not a white flaky fish. Also added a little olive oil to this dish to enhance the flavor. The roasted veggies were ok but also not anything special. The baklava was good but didn't taste fresh. The yacht full of strippers that pulled up provided funny entertainment for a bit, the atmosphere was energizing. Besides it's decor and location on the river, we didn't think it was worth it. Go for drinks at the bar, skip the food is my suggestion.
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Kiki's on a Friday night after our flight was a bold move
Kiki's on a Friday night after our flight was a bold move if you ask me. The vibe and energy here is unlike any other place I've ever been to. The performances, music and dancing during dinner is my new favorite thing, hands down. We truly had a blast just vibing out to the music and enjoying the delicious Greek food. You'd be surprised at how decadent the food here is. We ordered the tomato salad, chicken souvlaki (not on the dinner menu but can be ordered by request), salmon, crab cakes, pita and dips. Not only were the portions huge, but all the meals were made so well and tasted great. Given how pricey a night out in Miami can get, you get your money's worth here. Gives you the club experience on the other side of the restaurant, dinner and a show. The one thing I will note is that the food does take quite some time to come out. If you are planning a visit, come earlier and order as soon as you can to avoid any delays. The drinks were also a hit. I ordered the margaritas, my friends got the mules, a bit sugary/juice like for their taste but decent. Overall pleased with the experience, we will definitely consider coming back here next time we're in Miami.
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Muy mala experiencia, viajamos desde nueva York para
Muy mala experiencia, viajamos desde nueva York para celebrar los 50 años de mi jefe,nuestra reserva era la 1 pm, llegamos 20 minutos antes, ya que recibimos un mensaje del restaurante que decía que debíamos llegar 15 minutos antes, al llegar sitio entramos, la manager de una manera poco amistosa nos dijo que estaba cerrado, que todavía no abrían, le expliqué que teníamos reserva a la 1 y que habíamos recibido un mensaje que llegáramos 15 minutos antes, su actitud fue cero amigable, incluso cuestionó si estábamos seguros que la reserva era en Kiki y nos dijo que esperáramos afuera y nos cerró la puerta en la cara, de todas maneras decidimos esperar ya que estábamos de celebración, pero a la 1 la puerta seguía cerrada y (decidimos ir al restaurante de al lado, el cual fue excelente).... además de esto lo peor es que ellos nos cobraron 350 dólares por cancelar la reservación, 50 por persona, cuando la cancelación se dió por el mal servicio al cliente. No lo recomiendo en lo absoluto!
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We had our Sunday Funday at Kiki this past weekend and I
We had our Sunday Funday at Kiki this past weekend and I must say...service in the past hasn't been that great but yesterday it was awesome! Food - delicious as always. My only recommendation is that you open the bar at noon -- we arrived at 12:45 not realizing the restaurant didn't open until 1 so we went to Sea Spice for drinks before. But we love our Kiki on the River :)
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Very Instagramable Miami influencer place to see and be
Very Instagramable Miami influencer place to see and be seen. Came on a Saturday with a promoter for a last minute brunch (when I say last minute, I mean I really rushed to slap makeup on and pour my been eating carbs all week body into a fashion nova dress in under 20 minutes). I've been wanting to come here for a year but my bank account was not cooperative so I was very grateful to enjoy it. I tried a few drinks and had a few family style app's that were decent. The service was a bit spotty but the place had a very hectic energy so I understand the staff was probably pretty overwhelmed trying to weave between influencers and bottle service. I would totally want to come back at night to experience the night vibe but was not really blown away
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I went to Kiki's for lunch had a fantastic time! I had a
I went to Kiki's for lunch had a fantastic time! I had a server her name was Nyema she was awesome her energy was awesome great smile the food was great the view was great! I feel like everything about the restaurant Is a Vibe the energy is really awesome my kids loved it we watched the boats go by! I'm Greek and i usually judge Greek food but i have to say the food was great!!!
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Decor and setting aside- that's pretty much where anything
Decor and setting aside- that's pretty much where anything impressive ends. Awful night with long waits, no communication and bang average food. All followed up with no response from management. AVOID THIS RIP OFF LIKE THE PLAGUE!
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Kiki's on the river is a must go to if you've never been.
The decor is beautiful with the views on the water.
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Gave it one star so it can register as a review, but if I
Gave it one star so it can register as a review, but if I could I would give it ZERO stars. The staff, fromsecurity, to hostess, waiters and management are so disrespectful. Its a disgusting establishment with a bunch of pretentious Miami nobodies who act like they got it. I do not recommend this establishment at all. I recommend management to train their staff better because one day they may come across someone who will not take the disrespect nicely.
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the door the security along with a manager out front
the door the security along with a manager out front eyeballed me and my partner like we didn't belong there. Just said reservations like he expected we weren't prepared for this type of stablishment. No one greeted us. then up front at the desk the light skin girl has this dull blank stare like we dont have money or something. .... Aside from the unpleasant entrance. Our servers were very detailed, organized and attentive and the food , immaculant. I'm a bartender and the drink were creative and strong. The decor is fun and will garden vibes .
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Good place for seafood and meat.
Great tasting steak and fish. The only part that I do not like is that this restaurant is called Kiki On The River but it's next to the river, not on it. Also I can't find Kiki anywhere.
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Absolutely loved this place.
My girlfriends and I were in town and decided to make reservations for their Sunday Brunch. Online we were only able to create a reservation for up to 4 people. There is a cancellation charge- we were late by over an hour and had 5 people. Whoops. We called morning of to push back our reservation and add a person to our party and they had no reluctancy accommodating us! The music, food, drinks and vibes were impeccable. Sashimi was some of the best I've ever had. The waiting service is a bit unusual. We had multiple different people serving/assisting us and it was a bit strange and unorganized. However, the staff was very fun & friendly and whoever we'd wave down for a request was more than happy to get us what we needed. It didn't make the experience negative- just a bit unusual. When the music gets pumping you can expect people getting up to dance around their tables. Not necessarily much mingling between tables, but if you're there to have a good time with your family/friends- you won't be disappointed! Miami's restaurant scene is expensive, and this place is no different, but I'd go again- the fun/lavish atmosphere is worth experiencing!
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Amazing food and service, the staff is so friendly and
Amazing food and service, the staff is so friendly and outgoing they go above and beyond to give you exactly what you want. Nathan was our server and he was the best! Would 100% go back.
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( kiki )a rachet broad next to a classy lady ( sea spice
1/5 by
La B. on 03/14/2022
( kiki )a rachet broad next to a classy lady ( sea spice )and yeah they still want to pick and choose who they let inn.. they are very descriminating..dont waste your time or money going here... dont be fool by what you see honest opinion from a local
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If I could give this place a 0/5 I would.
I am extremely disappointed and frustrated with this establishment. I have never seen such a disorganized and disrespectful staff. I had a reservation for a party of 6 on March 6th, 10:30 pm. We arrived at 10 to be safe, considering I was informed about the 50$ fee per person if we did not show up. We sat in the front of the line trying to inform staff about our reservation, as we watched them let it in countless people for over a hour. The staff you had working should be embarrassed for how disrespectful and unhelpful they were. After an hour wait they told us they will cancel it for us so we would NOT be charged. So we allowed them to do that and left. I woke up to a 300 dollar charge from kiki on the river, and we didn't even get to step a foot inside. Absolute bullshit. Do better.
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Take your service elsewhere.
Had a reservation was told it was 21+ on the door, tried to tell me my literal ID issued by the DMV was fake with no scanner. Embarrassing and borderline illegal behavior. Manager asked to see an Instagram, are you kidding me? Unprofessionalism at its finest. Once inside I saw multiple literal children. Once we were finally let in they had given our table to someone else, hostess seemed to have no apologies as we were left standing in the middle of the restaurant until I had to hunt them down. Then took over an hour to even got an appetizer. No apologies whatsoever. I know this place is the scene and whatever and that's why we came too but the way they treat their customers is absolutely disgusting and disgraceful. Upper management if you're reading this this type of treatment and behavior of customers just because you're an "it" place is unacceptable and embarrassing.
Food and drinks are amazing. Everyone was nice. Great food and gorgeous views... I highly recommend!
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Definitely zero stars!!! Had to pick 1 star or I couldnt
Definitely zero stars!!! Had to pick 1 star or I couldnt continue with the post . Ruined my daughters birthday Dinner !Made reservation 2 weeks in advance for 10 people . We were called the day before to confirm and told if all parties were not at the restaurant by the reserved time , not only would she loose the reservation but would be charged for each person . My Daughter and her party arrived in time ,waited for 2 hours for their table, she was told they were running late but by almost midnight still were not seated no table available and finally left . Needless to say her party left, no managers or anyone to ask or apology . If this was not enough , we having been trying to reach the manager for 3 weeks, left several messages of course no calls returned . Honestly I don't know how this place is still open for business . Advise do not bother going to Kiki or waste your time and money
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Idk what to say about this place.
Honestly the staff was all very hospitable and accommodating everyone working there has great customer service. Their protocols on late fees are pretty contradicting and redundant with their demand and never ending lines. The music sucked. The Dj played the same six songs all night. It's definitely boujie Miami vibes. Over priced, over crowded and soulless. The inside is pretty and river views are well worth it.Definitely will come back to try out their cuisine but not a great spot to party.
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Absolutely LOVE this restaurant! The vibe and atmosphere is
Absolutely LOVE this restaurant! The vibe and atmosphere is amazing, it's as if a club had tables instead of a dance floor. My friend and I were dancing in our seats the whole night. The food is absolutely to die for! It was so delicious! My friend and I split the seafood pasta and the beef filet. The meat was cooked to perfection and was so tender. I wish I could give this place more than 5 stars.
5/5 by
S Y. on 03/06/2022
Idk why it's 3 stars rated but it deserves higher. The drinks were on point. I had a great view of the river. The vibe was nice. The seafood pasta was delicious. The chicken was amazing too. We got the old fashion but I forgot which one we got but it was delicious. I would highly recommend this place.
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Kiki should fall into the river if you want to be robbed
1/5 by
Mo O. on 03/04/2022
Kiki should fall into the river if you want to be robbed without a weapon come here. Valet is 49 at bar be careful to ck service fee included and the bar Mai's still wants a tip. Very noisy and the food is mediocre at best. Crab cake no crab meat French fries w feta taste like frozen fries. I make at home the mussels had many empty shells the Caesar salad saturated with dressing and the manage was of no help !!!!! I guess it good for young teens that don't know the quality of good food So very disappointingGood for tweety's !!!!!One star too much !!! They charge you )34.00 dollars for an appetizer and for a table of 5 they could only provide 2 menus ridiculous
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This restaurant is so cute.
Very Instagram worthy! Food is mediocre I think you pay more for the views and the decor. Our server was great and very attentive! Go check them out :)
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Best restaurant in Miami on the water, it has music in the
Best restaurant in Miami on the water, it has music in the evening around 10PM, The Crab Cake is amazing!!!
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Horrible! Booked my reservation over the phone.
They took my credit card. Even text me a confirmation. Very proud to take my wife and daughters. But when I get there at the door. Dude says my reservation don't exist. I showed him the confirmation. Didn't matter. He tells me to call the restaurant as I'm standing outside already embarrassed. I call. They say they don't see my reservation. Again. I'm showing them the confirmation. They could care less. I finally gave up and left. It was a disgusting experience. But. I Shit you not. The next day they charged my card $200 cuz I didn't show up lol. Wtf!
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Good food but horrible service.
It's way over priced for just good food. Waiters were constantly confused with our order and service was slow. I did have one of the best dirty martinis though. Overall, there are definitely better places to eat in Miami for that kind of pricing.
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This was the worst experience of my life.
my friends and I had reserved a table at 9, and we got there at 9:01pm and the b*tch hostess told us we were late even though we were way within the grace period? they didn't want to seat us for FOUR FREAKING HOURS. we were 9 girls!!! they shoved all of us to the extremely packed bar where we ended up catching covid, and we went up to hostess ONCE after waiting for an hour and a half and asked if our table would be ready soon and she was SO RUDE and unprofessional and said "you've come up to me way too many times so we're adding an hour to your wait" like wtf lmao????? we ended up leaving 2 hours later and then they decided to text me at 1 f*cking 1am saying the table was ready. i NEVER want to come back here again. they're all full of sh*t !!!!
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What a nice and classy restaurant! This place is the real
What a nice and classy restaurant! This place is the real deal! The service was awesome, and the food was delicious
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Went there during a weekday and had an amazing time.
. We sat at the bar cause we were going to have a quick lunch . We order a bottle of wine, but the bartender that took care of us "Laura" , or "Lara" was so nice and talkative that we ended up drinking 3.... Very nice experience.
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Fun Monday night Date night
Date night on a Monday night. We read all the reviews, so we decided to check it out, but early on a week night.
Great atmosphere, fun music, good service and decent food. They offer a huge fun variety of cocktails. I had chicken, my wife salmon. Both were good enough considering the ambiance and people watching.
We would return !
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Restaurant that is a lit nightclub.
This is one of the best night club settings in Miami. Don’t think of this as a restaurant and focus on the food. This is a super cool place to have a nightclub that is open air, bomb yachts and fire music.
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Last Reply by FluffyStar64 (03/30/2022 5:42 pm)
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Best answer by ColorfulRod45 (07/09/2021 5:17 pm)