No soup for you! Amazingly rude manager at Kiki's, a place to avoid. - Kiki's New York - Buy Reservations
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🤮 1/5 - No soup for you! Amazingly rude manager at Kiki's, a place to avoid.
By 👻 @DAAFY, 05/08/2022 3:00 am
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Sp we went to Kiki’s and got kicked out by a guy called Glen. We were looking for a fun, casual place with good food to take out some friends who are in town for a while, as one of them is beginning radiation therapy at Sloan-Kettering. We were recommended Kiki’s for the food, although warned about the cold and standoffish behavior from the host staff, an all too common bad habit some trendy places seem to think they need to adopt to seem cool. No worries, no hurry, we all agreed to meet there at 6:15. Our friends got there much earlier, and were happily waiting at the bar. They did approach the hostess to try to check in for a table, only to be told that the place only seats complete parties. Again, no hurry, no worries. Once we arrived, we told the hostess we all were here, and she proceeded to seat several other parties who arrived after us. My friend did mention this to her in a very casual manner, and she huffed off, returning with Glen, a tall Aussie (?) with a huge attitude. He breezily informed us that we had a table… across the street in a spillover location, reached over us, grabbed the wine bottle off the bar, said “let’s go!”, spun around and sped off, outside the door, and across the street in the rain before we had a chance to gather our wits. Once we followed his trail (he was long gone) into the place across the street, we were unceremoniously shown to our table, a four top immediately next to the single door, which every time it was opened would let in a blast of cold, wet air. The space itself was dark and sparse, not even a close comparison to the well-lit, bustling fun space for the regular restaurant. Glen kept asking us if we were happy here, but not offering any options! We explained to him several times that we were happy at the bar and would have waited a lot longer there but this place was not to our liking. We even asked to move to an open five-top (there were lots of open tables in this sub-space), but were rudely told that was not an option. All through this encounter, Glen was not just rude - he was aggressively rude. Again, he repeated that he wanted us to be happy (in a rude monotone), yet resisted offering us any options but that table! Defeatedly we said fine, we’ll sit here, and then my wife said “but I’m giving this place a bad review”. That really triggered Glen, here, who got in her face and said “well, if you’re going to leave a bad review anyway, then get out of MY restaurant”. And just like that… we were ejected by Glen. There’s a first time for everything, and this was my first time getting kicked out of… well, anywhere! It seems that Glen is an owner (he did say “get out of my restaurant" many times), or an over-entitled manager with all kinds of personality issues. Glen, if you’re reading this, I hope you are proud of yourself, kicking out four people in the rain, just because you were offended with the “threat” of a bad review, and after you rudely marched us from the cozy bar across the rain to your B space, without giving one hoot about our preferences. And Glen’s boss(es), if you’re reading this, and if you would rather have a decent human being running your place - fire Glen now. He’s toxic. Anyway we ended up going next door and trying to have a nice dinner, but the evening had been ruined by Glen. Not sure why he’s so unhappy, but we should not have had to deal with this kind of rudeness.
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