The food is great, it truly is. - Kyma Greek Cuisine Somerville - Buy Reservations
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🤮 1/5 - The food is great, it truly is.
By 👻 @Joshua P., 01/02/2022 3:00 am
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No problems there. The place is also very very clean. It should be a great experience, but some of the staff is so unacceptably rude, that they spoil the entire restaurant and we will not be returning. We placed an order for pick up via door dash which said it would be ready 15-20 minutes. We waited 25 minutes and went to pick up our food to give them a little more time because we know they can be busy. We waited 10 minutes before being acknowledged and when we said lexcuse me" a woman who works there with dark hair and glasses snapped at us and said "your order will be out soon we are backed up" Twenty five more minutes went by and we asked again and she said "I said it'll be out soon!" We said very nicely "Yes but that was 25 minutes ago and we ordered it for pickup can you find out how long it's going to take?" Before we could finish that sentence she snapped at us again and said "We don't know you'll just have to wait". There was an older gentleman waiting next to us who was there before us and he chimed in saying, "I haven't even had my order take yet" The woman huffed and walked away. A gentleman who works there overheard and said, "what was your name?" We gave him our name, he walked back. It turns out our food had just been sitting in the back getting cold. When we went to get ring up, the other gentleman said "finally right?" we just smiled. The woman who works there overheard him and said very sarcastically "So sooo sorry you had to wait sooooo long." My girlfriend said "is there s problem or did we do something" the woman rolled her eyes and walked away. We got home and half our meal was missing. My girlfriend went back and the woman said "oh great. Welcome back" my girlfriend explained that half our meal was kissing and the woman said "no that's not right. The platter comes with salad and Fries" my girlfriend said "yeah and that's missing" the woman acted like it was impossible that they could have forgotten them. She went in the back and all the sides weee sitting there. She put them in the bag, didn't apologize and just handed my girlfriend the bag and said "here". My girlfriend said "ya know. It's kind of an inconvenience to come back here, you could have at least apologized" the woman sarcastically said "so sorry you had to come all the way back here" - total attitude problem. Incredibly rude. The poor man next to us waited for at least 45 minutes to even get acknowledged to order take out because his poor immobile wife loved the place. It wasn't even that busy! They had 8 occupied tables, I counted. Such a horrible shame. The gentleman there is super nice, the male manager seems very nice- the food is great but we encounter that woman way too much to ever go there again. It's a shame that one bad apple spoils the bunch.
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