Disappointing fine dining experience - Latitudes Key West - Buy Reservations
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🤮 1/5 - Disappointing fine dining experience
By 👻 @Happy Explorer, 03/13/2024 3:00 am
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This was a disappointing experience. I brought a group of six for a nice birthday lunch for two of my guests. The staff all the way around had very low personal communication skills. Not a language thing, a personality thing. First, The young lady ushering us into the boat then to the restaurant upon arrival would speak to me at all. At the table, our drinks orders were taken and served in a reasonable amount of time, the waiter was fine but just warm. My experience last year was with a very engaging lady. Then, we waited an hour and a half for our lunch. When delivered, my meal wasn’t served. After waiting another 10-15 minutes the waiter brought the wrong meal. Then, after another 10-15 minutes I did receive the right meal. My group had already finished their meal. It was a very awkward and disappointing dining experience. Also to mention, the pepper shaker was electric but didn’t work. So, one of our guest took it into the restaurant to ask for another and was greeted by the hostess with “that’s not my job”. WOW, not let me find someone to help you, WOW!!!. Afterwards, I asked to speak with the manager. Upon arriving at my table, I stood and respectfully told her, Wendy, that I didn’t want any comps nor would I punish the waiter by not tipping. Then proceeded to explain a restaurant is only a restaurant and a nice view is just that, but what makes fine dining at a nice place like this memorable is the experience with the staff. So, my only ask was that she fix her staff and process issues for the next guest. She never asked what happened, what was my experience nor what would I suggest. I immediately understood why the staff was so bland. I then told her that I had been here each of the last two years prior but never again. This was not the wonderful birthday experience I was anticipating. Very saddened.
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