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l'Auberge Spa Reviews from The Last Year
What a relaxing experience!!!
From the moment I walked in, greeting by Linda was the sweetest and made me feel right at home. The locker rooms were pristine and robe/slippers were the coziest to put on before the treatment which really added to the experience. In addition, the display of light bites and infused water in the waiting area was such a treat to be offered. I had the pleasure of getting the Bespoke Organic Facial, and Shay was incredible. From taking the time to explain each and every product used, to her friendly and kind demeanor, I felt the glow for the whole day! I cannot wait to return to this serene place!
America was fab!!
I received a massage from America and she was fabulous, very knowledgeable and I 10/10 recommend her for anyone getting a massage at Spa L'Auberge!
Disappointing and Dismissive Experience at LβAaberge Spa
I visited LβAaberge Spa in Del Mar expecting a Holistic Deep Tissue massage, as advertised. Unfortunately, the experience fell short. The massage, described as a βpowerful, slow, deep pressure technique,β was in stark contrast to what I received β a massage that felt more akin to a soft lymphatic/Swedish style. My dissatisfaction became more pronounced at checkout. When asked about my experience, I honestly shared that while my sister enjoyed her session, mine did not live up to the βdeep tissueβ promise, feeling more like a βC minusβ experience. The response to my feedback was dismissive, with the staff remarking, βweβve never heard that before.β This left me questioning the purpose of asking for feedback if only affirmative responses are welcomed. Additionally, while the spa did remove the mandatory gratuity from my $300 bill for the 80-minute service, no further action was taken to address my dissatisfaction, indicating a lack of proactive customer service. This approach, coupled with a seemingly defensive stance towards feedback, points to a need for improved service quality and customer relations. My overall experience was underwhelming, especially when considering previous spa experiences, including one in Sedona. The focus of LβAaberge Spa seems to be more on diversity in hiring rather than skill and talent, which, in my case, resulted in a subpar service. In conclusion, I am unable to recommend LβAaberge Spa. A luxury spa should not only deliver on its promises but also value and appropriately respond to customer feedback. Unfortunately, my experience was neither satisfying nor handled with the expected level of customer care. Again, itβs important to stay factual and respectful in your review. This approach ensures that your feedback is taken seriously and can be helpful to both potential customers and the business in understanding where improvements are needed. I believe I understood the massage therapistβs name was Americana - or something similar.
Amazing spa experience!
Another fantastic facial with Beth! So great for my skin and super relaxing. She always does an amazing job, and she listens to what I like and don't like. I really appreciate the attention to detail and to my personal skin needs.
I'd return in a heartbeat!
A very friendly receptionist greeted us and offered pomegranate mimosas. Excellent tour of the facilities. Everything was explained extremely well - including the products used in the spa. 80 minute deep tissue massage was fantastic! One suggestion: products used in locker rooms / showers should be available for purchase. They are really nice....but the spa did not sell them in their retail section. Regardless, I'd return in a heartbeat!
Best Massage ever!
My husband and I stayed at L'auberge for two nights. I booked a last minute swedish massage by Anna. She was AMAZING! Such attention to detail! Anna is professional, kind, and so intelligent. She really knows her stuff! I can't wait to go back! I highly recommend her.
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Working on your bid?
By π» @DemurePain59, 10/01/2021 4:24 pm
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Newbie here. Was just curious what it means when it says that someone is working on your bid?
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Answer from π» @EvocativeFold67 (10/02/2021 7:37 pm)
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Your bid has been βmatchedβ with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
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Answer from π» @DemureKettle15 (05/04/2022 10:50 am)
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When it says working on bid, it means there are people looking to fill it.
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