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🤮 1/5 - Super High Expectations, Very Poor and Disappointing Experience.
By 👻 @Judy & Ronald, 12/26/2023 3:00 am
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My wife and I attend the Annual Black & White Truffle Dinner, Saturday December 9th. We were very excited and had extremely high expectations. We just returned from our vacation in France and Daniel Boulud is one of our favorite chefs. Our reservation was for 5pm. We told our wait staff at the very beginning we had a theater reservation and had to leave at 7:30. They said “no problem”. The dinner courses arrived to our table and we watched other tables around us receive shaved truffles as part of their individual courses. Our waitstaff never offered or communicated to my wife and I about the shaved truffles. When we inquired we were told “the shaved truffles will be on your dessert”? We couldn’t have dessert or our last wine pairing, we ran out of time. It seems petty, but we didn’t receive the same experience the other guests received. I’m sorry, my wife and I have dined at some of the finest restaurants in the world, when you are spending $700+ per person, your dining experience should be perfect! We also missed our dessert course because we had to leave for our theater reservation. We expressed our disappointment with the GM, he offered to “take care of us” the next time we are in NYC. My wife told him “we came for the truffle dinner and our experience was unacceptable”. The GM removed one of our dinners, $495 from the check. The entire experience was extremely poor and disappointing while having such a high expectation.
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