It truly upsets me to leave a three star review for this - Le Petit Bistro Rhinebeck - Buy Reservations
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😒 3/5 - It truly upsets me to leave a three star review for this
By 👻 @Nadine S., 02/22/2022 3:00 am
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It truly upsets me to leave a three star review for this place, but our visit on Sunday evening was a serious disappointment.We had reservations for 5:45, and arrived a few minutes early. It wasn't very crowded, yet they started seating us in the middle of two very closely spaced, crowded tables. They agreed it was too close, and seated us in the other section that wasn't yet crowded.We asked for the wine list, as we always order a reasonably priced bottle of wine with dinner.We looked at the menu on our phone and decided on a bottle of Syrah. A few minutes later, we were told they might not have the wine. They came back and said they sold out the day before. We again looked at the wine list, and decided on another wine, a 2015 Pinot Noir for $55. The original Syrah was $45, so we already upped our normal $50 limit. We decided on our food, and ordered. He ordered potato leek soup, and we each ordered an appetizer and an entree. Since he was the only one having soup, he asked her to bring his soup first, and then bring our appetizers, so we could have our apps at the same time.They brought the wine, we saw it was the Pinot Noir, he (the wine steward, we assume) poured it and my partner approved. He then poured a little in each glass, saying that the wine cellar is a bit colder than he liked, so give the bottle time to come to temperature. (Huh? We expect $50 bottles of wine to be served at the proper temperature, but we let it go.)A bit of time passes, and our waitress comes over with my partner's potato leek soup, and french onion soup. What??? We definitely didn't order french onion soup. The waitress seemed confused when we told her I didn't order any soup. She took them BOTH back.A little while later, when she didn't come back, we asked where his soup was, and she said they were keeping it hot. What???? Why???? (While we were waiting for her to bring his soup back out, we saw her bring the same soup to someone two tables away.) We said she should bring it. A little while later, she said it was going to be crowded on the (tiny) table. Apparently, she was keeping the soup hot so she could bring everything out together. What???? First of all, we explicitly asked for his soup to come out first, and then bring the appetizers so we could eat them while they are hot. She said of course we want them hot, and she offered to SELL our mussels so we could eat them after his soup and my appetizer as another course so they'd be hot. What??? (Around this time, we saw her bring another bowl of soup to the same person two tables away, and he looked up at her and clearly it was another screw up.)Whatever. We agreed to bringing things her way just so we could enjoy what was already on the table while it was still hot! If the service thus far hadn't been a pathetic comedy of errors, we would simply have been raving about the food. The food, as usual, was incredible. My crispy fried oysters were as amazing as ever. His soup was fantastic, and his mussels were tender, flavorful and perfect along with the frites and dunked bread!A short time later, our entrees arrived. My lamb chops were perfectly medium rare, and just about the best I have ever had. His duck was just ducky...lol. Actually he was extremely happy with it. The Pinot Noir we ordered was a perfect accompaniment to our meal.We barely had room for dessert, so we decided to have coffee, and share the profiteroles. It was the end to a delicious meal. It was a genuine shame that service was such a disaster. Maybe it was her first day, maybe she was overwhelmed, maybe she was having a bad day, or maybe it was all of the above. Who knows. So we asked for our check, and the service mistakes just kept coming. The bottle of wine we ordered was supposed to be $55. (This was already after we couldn't get the original $45 bottle.). We were charged $85 for the wine!!!!! WTF??? My partner actually went to get the wine list to double check the price. Apparently, they brought us the 2018 even though we CLEARLY ordered the 2015. I decided that since it was my partner's birthday, and I was paying for it, I didn't want to argue about it. We never thought that we should have stopped the wine steward before he opened it so we could check the entire wine label against the wine list. Pulling the wrong vintage and then charging us double what we originally wanted to pay (had they not run out of the wine we really wanted), just added insult to injury for the night.Normally, we would not think twice about coming back here again, or recommending it to friends, but it seriously makes us reconsider. Spending over $270 for two people for dinner, and getting the service we did, just makes us reconsider returning or recommending this place. The food was 5 stars. The service was zero stars.I am hoping that whatever happened with the service on Sunday night is rectified. Quickly.
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