Extreme disrespect from staff; beyond upsetting experience - Maman New York - Buy Reservations
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🤮 1/5 - Extreme disrespect from staff; beyond upsetting experience
By 👻 @Hattie K, 09/27/2021 3:00 am
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I can’t stress enough what a terrible and disturbing experience I had here due to the rudeness of a waiter. If you look at Maman’s Instagram, they have pictures of people using laptops at their shops. I also have walked by their other locations numerous times and seen people working on laptops. Knowing this, I thought it would be a nice place to get some work done on a Monday evening. AFTER paying for an $8 chai latte and sitting down outside on the sidewalk, I took out my laptop and began to work using my hotspot (I didn’t even check for WiFi). A few minutes later the waiter came out and informed me of a “company wide” no laptop policy. I laughed because I thought he was joking. He came back again a few minutes later and rudely told me to put my laptop away. I said I’m sorry, I thought that was a joke. I closed my laptop halfway because I was in the middle of a file transfer and would lose data if I closed it. I sat back on my phone, annoyed, but not using my laptop. He then came out two more times, telling me I couldn’t have my laptop on the table. I assured him I wasn’t using it, but he continued to harass me. If harass seems like a strong word, trust me I wouldn’t be using it if I didn’t feel I was being harassed. He came out again, this time raising his voice. I began to shake and felt like I couldn’t breathe. I’ve never had a panic attack before, but I think that’s what happened to me then. Through tears, I asked him to please leave me alone. He wouldn’t, and told me I needed to leave. I told him I would but I needed a minute to calm down. He again walked away, and shortly came back. I left, shaking uncontrollably, in tears and gasping for breath. I have never felt so uncomfortable, unwelcome or disrespected in my life. It’s a shame, because I love the look of Maman and admire the careful design and artistry that has gone into making these cafes. I will never go back, and urge you to never go because I don’t want anyone to ever be treated the way he treated me. I am completely shaken by this incident and wish I could forget it. Below are two photos from Maman’s Instagram advertising use of laptops at various locations.
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