Mandarin Oriental is a five star hotel with an Asian theme - Mandarin Oriental, New York - Trade Reservations
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😒 3/5 - Mandarin Oriental is a five star hotel with an Asian theme
By 👻 @Chewson H., 11/28/2021 3:00 am
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Mandarin Oriental is a five star hotel with an Asian theme in NYC which I feel isn't worthy of the 5 star title, perhaps a 4 star title and here's why.The room itself isn't modern. The lights are all manual switches and aren't computer controlled. You need to manually go up to each lamp and turn them off. The shades are manual. The high ceiling is nice and view is spectacular. This hotel is on the tall side with lots of floors. Rooms don't start until like the 37th floor. 35th floor is the lobby and 36th floor is the gym and pool. Since the hotel is on the older side and not modernized, functionally it works well. The bathroom vanity is nice and long to put lots of things on, the water pressure is also great in the sink. The split bathtub and shower is nice, the bathtub fills quickly and there is a TV that you can watch while soaking. There is also a window next to the tub so you can look out the window and enjoy a nice view. The shower has nice water pressure with two shower heads. There is a rain shower and a normal hand held shower. Unfortunately you cannot use both at the same time. The hours of the gym, pool, and room service is inconvenient. The gym closes at 7 PM and the pool closes at 5 PM. That's just way too early. The gym is incredibly small with only one set of weights and one bench. There is the workout mirror in there as well. They do have nice fruit flavor water outside the gym. The pool isn't heated and it's a very basic pool. It's not very deep. There is only one pool and no hot tub/jacuzzi. Room service ends at 11 PM and the food is just so-so. Spent 150 dollars on food and only really liked one dish. The service here is friendly, there is a doorman that helps you open the door when you get here. When I requested something from the front desk, it came to my room quickly and in a timely matter. The bed is a traditional spring mattress that is extremely bouncy. Any move is exacerbated on the bed. The bedsheets are very dry and rough. The TV is in a nice location, it's very high so when you lay in bed, your eyes naturally look at it. There is no USB charging ports near the bed but there is two near the desk. There is only space on one side of the bed for a plug, the other side does not. The paper products were also on the lower end with thin tissues and thin toilet paper. Even though we requested a room with two guests, only one towel robe was given. Wi-Fi isn't exactly free as you need to join the MO Club or else you have to pay a fee. Overall, this hotel is nice with a great view. Service is great but the hours of the amenities are inconvenient. The room service food isn't great and you might as well skip it. You are on top of the shops on the Columbus Circle so you are very near shopping. The location is convenient and close to many small businesses. It's also very close to Central Park.
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