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Maru London Reviews from The Last Year
A magical experience
My fiancé had his eye on this realm for many a month and I finally obliged and booked for his birthday. To say it exceeded expectations would be a huge understatement. The intimate environment was glorious (it feels as though you’ve stepped from London into Japan as soon as you enter), the service was beyond spectacular, and most importantly, the food was sublime. I can’t possibly imagine sushi being better than this. Each course was carefully created, perfectly seasoned, melt in the mouth magic. We loved the clear attention to detail involved with every step of the creation; I feel so lucky to have experienced this meal. Chef Ochiai is one of a kind. Thank you so much for the meal of a lifetime. Additionally, the Japanese sake and whisky was phenomenal. We also loved selecting our own chopsticks to take home as a souvenir of this incredible experience!
Thank you for the amazing time
I love my omakase experience. Everything from the food to the atmosphere, the service from chef Maru, the other chef and the sommelier was perfect. I was worried that I won’t be full but by the end, we couldn’t even eat the dessert
The food was great until the chef was so rude we couldn’t even stay! First time I’ve come across anyone like this !
I was extremely excited to try this place and I love Japanese food. I thought it would be nice and fun to say a few words/phrases in Japanese to the chef but he always responded back in English which is fine. I joked to my husband that he doesn’t like my Japanese and won’t talk back to me. He over heard this and literally went out of his way to call me out in front of everyone ( it’s a very intimate sushi counter) and say I obviously don’t speak Japanese so why should he speak to me in Japanese then started to only speak to me In Japanese saying is that better is that what you wanted. He literally went out of his way to be mean to me ! I’ve never in my life had a chef especially a Japanese chef be so rude! Most of the time people love it when you make an effort to speak their language. Not this guy !! He went so far to embarrass me I literally ended up crying. It’s embarrassing to even write this review but I don’t want anyone else to have this experience. We ended up leaving after just a couple of courses it wasn’t enjoyable after that. Worst experience of my life and we still had the pleasure of paying over 400 pounds to not eat the food and to have the chef make me cry. Awful awful awful!
Today I visited the place and ordered Maru Bhajiya and
Today I visited the place and ordered Maru Bhajiya and Coffee. As I entered place there were some left over stuff on table and had requested "Anna" (who was so called running the place)to clean and he casually asked to check for another table.First impression I understood there is no attitude to serve customer respectfully Anyhow while I was waiting for my order there were customers complaining on wait time.Second impression I understood service is slow Still I maintained positive attitude to check for myself.My order for bhajiya came, it was ok can't say reasonable as per price. In mean while some customers came while I had completed half of bhajiya ( significant time had passed)they ordered samosa and tea. I asked to check my order of coffee again after sometime, while next order was served with both samosa and tea even though they had visited after us. I called again "Anna" , to my surprise instead of apologizing for delay, he argued though you had ordered coffee n bhajiya together it's your mistake to tell us you want it together .I said if that was case I should have been asked how would u like your order. Forget that audacity to argue instead of apologizing still our order was significantly delayed as people who came after us got served before us. There is clearly carefree attitude of "Anna" and no customer is treated here with respect. For a successful restaurant, along with maintaining the food quality , there has to be attentive attitude of serving customers to get pleasing experience so to get repeat customers In conclusion I could say my Experience was Bad Customer Service to extent that even they did not accept their mistake in treating and dealing with customers RUDELY.
London's Best Restaurants that are most frequently booked by customers of Maru London
Buyers interested in Bern's Steakhouse: PLEASE READ
By 🍑 @BraveCloth47, 09/08/2023 4:56 pm
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ADMIN PLEASE PIN THIS MESSAGE
For those interested in dining at Bern's Steakhouse in Tampa, please know that reservations cannot be listed here due to the management at the restaurant regularly checking and cancelling reservations that appear on the site.
The ONLY way to secure a table is to place a bid with a wide enough time range and a seller will work on it to have it filled. This way anonymity will be preserved and you will be able to show up to the restaurant without any hassle.
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Answer from 😺 @ChattyChain37 (09/08/2023 5:38 pm)
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Same goes for 4 Charles and I Sodi
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Comment |
By 🍑 @BraveCloth47 (09/08/2023 5:46 pm)
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