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Mastro's Ocean Club Las Vegas Tripadvisor Reviews
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33 Reviews
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Elegance with flair
Great ambianceโฆlive musicโฆI got the petite filet and was cooked to perfection! The girl providing the entertainment was wonderful! Definitely a go to if you are near Aria!!
Be the first to ReplyMouth watering delicious
Have you ever had steak melt in your mouth? If the answer is no, you need to try their 72oz Rib Eye with Bone. We split it among three people, ordered Brussels sprouts and garlic mashed potatoes. Enough for all of us. Iโm wishing I could have another bite ๐. Follow it up with the hot butter cake. Tuna tower was wonderful as an appetizer.
Be the first to ReplyDISAPPOINTED
My wife and I went to Mastros for her birthday dinner Our server Kim was great. We ordered Oysters Rockefeller, Caesars Salad. The salad and dressing excellent, Oysters Rockefeller,โ horribleโ. We ordered the scallops and mashed potatoes, severed at room temperature. They sent over 3 desserts before they got it right. Since we come here often it was in the notes what is my wifeโs favorite. We tried to pay with our Landryโs gift cards but was told by the manager (Michelle) that they do not take third party cards. Now for Michelle she was very rude with her tone so we felt disrespected. We walked away with explaining to us what was wrong with our gift cards. The following day we spoke with Maestro's General Manager Gabe, discussed what happen with the gift cards. He agreed to accept the cards and reverse the credit card charge This happened on 1/16/24 current still waiting for the card reversal. . Warned us that our resolution could take up to 12 weeks. this has to Please kindly understand we did not peruse this because we wanted or needed something free. It was about the principle. Gabe said the Michelle was incorrect about our gift cards Still waiting for our charge to be reverse.
Be the first to ReplyGood not great
Went during CES and the service was good not great. Very nice bar before dinner and the menu was very nice. The atmosphere is great, food very good. Overall it was a nice choice. Vegas has alot to offer and not sure I would come back
Be the first to ReplyNice Place to Eat With Family
The restaurant is located inside the Crystals at City Center. Surrounded by many shops. They have a good variation of foods; seafood, salads and meats and all kind of drinks. We were a family of eleven. The food as a whole was excellent, everybody was completely satisfied. Good environment, excellent service but high prices. I recommend this place but consider the high price.
Be the first to ReplyWet disappointed in this location. Not a High End experience at all.
Very undercooked steak and terrible cut of meat not high end service. So disappointed in this location. We had a wonderful experience at the Newport Beach so we were excited about going there in Vegas. Not great at all and weโll never be back there. Service was ok to begin with, the seafood tower was very good, but when my steak came out it was very rare, deep purple and I ordered it medium plus. It was also a gristley New York strip, didnโt seem like a prime cut at all. Took a few minutes for the server to check on us. I told him it was undercooked. He tried to downplay it and said heโd take care of it. Then he walked away to the table beside us and took 3-4 minutes setting up their table and greeting them, putting drink orders in! By the time he got back my wife was almost done with her meal and I was over it. I told him to just take it off. He said he would tell the chef and his manager. Then he ghosted our table for a few, finally brought the check. I paid and never had a table visit from any manager type person. Not that I really needed a table visit, but really?? Several hundred dollar dinner I would expect more.
Be the first to ReplyEXCELLENT IN MOST RESPECTS
The four of us had dinner at Mastroโs Ocean Club: โฆThe overall atmosphere was Very Good. โฆThe menu had many inviting selections. โฆThe meals were nicely presented. โฆThe staff was friendly, well-trained, efficient, but not intrusive. โฆThe food was Excellent in quantity; Very Good in quality. (The filet steak was gristly.) โฆThe price was high. โฆThe overall value was Very Good.
Be the first to ReplyExcellent service
A cool designed restaurant in the fashionable Ocean Centre on the Las Vegas strip. Overall service and food is excellent and worth a visit. Slightly pricey but they do look after you! A nice change away from the casino floors that serves up a good night out! Cheers
Be the first to ReplyFirst of all, whereโs the ocean?! lol
We're definitely fans of Mastros in Beverly Hills, Thousand Oaks, and Malibu, but this location is not up to par with the others. We visited to celebrate Valentine's Day, so our experience is quite recent. PROS - Friendly & Attentive servers/staff - Open "air" concept (meaning there are no real ceilings in the restaurant, as it shares the same ceiling of the mall itself) - Not pretentious - Even when it's packed (like on Vday), it's not actually loud and you can hear your tablemates quite easily - Great drinks CONS - Food was mediocre compared to other locations - The steak lacked the delicious crust that they do very well in the LA locations - Oysters Rockefeller were bad -- like, really really bad. If you've ever had oysters Rockefeller from Joe's stone crab, you will be horribly disappointed. We didn't even eat them all. - Tables were extremely close together. Not sure if they added in more tables to accommodate more guests on Vday, but there was almost no room at all between our table and the 3 other tables surrounding us. Overall, we most likely won't ever come back to this Mastro's, which is a shame because we're new locals to the city looking for familiar faves and we've had such great experiences with the LA locations.
Be the first to ReplyDisappointed
We had reservations and still waited approximately 30-40 minutes for our table. Then we waited an usually long time for our entrees! My filet was disappointing with no flavor. Overall, just not the experience we had expected!
Be the first to ReplyTerrible experience
I hosted a 12-person dinner at Mastro's in November. Things got off to an OK start. Our waiter seemed a bit casual, but he was fine. We are low maintenance. No one in our group had been here previously, and I liked the open air feel. The pre-dinner drinks were good, and the ones that were served in shakers were generously sized. Our party ended up ordering 6 steaks and 6 other entrees (including the tuna, the sea bass, and the pork chop). I was told the sea bass and the pork chop were very good. The tuna was mine, and it was well below average, but OK, they're not always winners. However, the real issue was with the steaks. Of the 6 steaks, 5 were filets, all ordered medium. Since I had the tuna, I didn't know this until it was late in the game, because everyone was trying to be polite and just eat their meals, but none of the steaks were anywhere close to medium (and I mean no nit-picking here.... these were each AT LEAST a full degree of doneness off of medium). Weirdly, one steak was somewhere between medium-well and well, and the other 4 were thoroughly solid red/purplish and not even medium-rare. Once I realized this, I called over the waiter and asked him about it. He completely agreed that they were not close to medium, but the best he could offer was "they come out on hot plates and are supposed to continue to cook". Well, what was supposed to happen doesn't help me compared to what actually did happen (which he could plainly see). In fact, since this was late in the meal, that means the steaks must have come out even more undercooked at first. The waiter wandered off and never sent a manager or anyone else over to take a look or talk to us. He did come back with a grand solution for the $400 of poorly cooked steaks... he brought us a couple of free desserts that we didn't even want. Sometimes steaks end up undercooked (or overcooked). It can happen, although I don't think it should happen very often at a restaurant of this supposed quality (and price point), and it shouldn't happen on 5 out of 6 steaks and to such degrees of missing the mark. That said, stuff does happen. But a good restaurant, having seen what they served my guests, should have been far more upset than I was. Instead, we got an unhelpful story about hot plates that did nothing to explain why our steaks were undercooked, no offer to make it right, and no escalation to a manager. Instead, we got a couple of unwanted free desserts. That response and the demonstrated lack of caring was far more damaging and disappointed than the undercooked steaks.
Be the first to ReplyFood from a can?
Service was exceptional. Cheesy pop music playing over low quality speakers. Food was poor at best. The gnocchi was hard and undercooked. Brussel sprouts were soggy not roasted and crispy. Seafood chowder was so salty it was unedible with no discernable seafood. Sea bass was nice (still oversalted) but $78 with no sides! The place was packed - go figure!
Be the first to ReplyMastro's Ocean Club
Mastro's Ocean Club is a great place to go for quality seafood and much more in a cool and unique atmosphere. I really like everything on their menu and how well everything is prepared. The staff here is very friendly and accommodating to make sure that you have the best meal.
Be the first to ReplyMastro's does not disappoint
Mastro's is our all time favorite and have visited several of their locations. We came here for a birthday dinner and it did not disappoint. We ordered the sautรฉed shrimp for a shared app, the porter house, mashed potatoes and Brussel sprouts and of course butter cake. In addition we also ordered a few of the specialty drinks and it was all amazing. The food is all good sized portions and we split it between two of us, however, we have split a steak three ways before also and been plenty full. The butter cake was done up for my birthday which was a great touch. Plan on spending around 2 hours here as it is not meant to be a rushed meal. It's meant to be enjoyed and savored. You also get what you pay for. This is not a cheap eats restaurant at all so budget accordingly, however everything is delicious and and well portioned. You could honestly eat each item as a stand alone meal and be full and happy! The atmosphere might not be for everyone as compared to other locations but we enjoyed it. For those who have not been, think a fancy tree house but over looking a mall. It can be noisy from below but we enjoyed sitting above the place and people watching. If you sit more in the "tree house" it is quite cozy. I would also recommend making a reservation on the busier nights. We went at 5 because we had a 7:30 show (they open at 5) and it filled up quickly. In addition, there were at least 6 parties already ahead of us. We were there a little over two hours and made it to the show at the MGM close to show time. Overall Mastro's is my favorite restaurant of all time and I have no problem with the price because you get the quality and service you pay for.
Be the first to ReplyPerfection
Food, service, everything was impeccable. The ambiance of feeling like we were eating outside was wonderful. A very good night. And who could complain with drinks smoking with dry ice?
Be the first to ReplyReally Disappointed
The waiter presumed I only wanted a salad. Iโm not sure why. To order the rest of my meal it took some time to get his attention. I ordered the halibut which was as dry as the Sahara. They offered me a lemon butter garlic sauce to compensate for the dryness but it was still dry. I added more butter which made it a bit better. They did comp the dessert. However, I was genuinely disappointed in the mediocrity of an expensive meal.
Be the first to ReplySunday Vegas dinner
Had Sunday dinner there while visiting Vegas for the weekend and can not say that I was very impressed with the food. A very high priced menu with a few items to pick from. The lobster was huge, however it was not well seasoned and my butter was cold. It did not come with a warmer to keep the butter warm. The mashed potatoes that we ordered tasted like something out of the box, again not seasoned well. Not sure if the other locations are different, but I don't have to eat there again.
Be the first to ReplyVery nice quality, not overpriced
After a couple of days of eating (relative) junk food we decided to treat ourselves and we are very glad that we did so here. Unusually, we did no research but simply stumbled upon Mastro's. Excellent menu, lovely oysters in particular. A European vibe. Great drinks, and very helpful and friendly waiting staff......it's a bit of a treat but it's not overpriced and you will feel like we did, that you made a wise choice. Though in our case, it was pure luck. Would certainly return..
Be the first to ReplyFine dining in the The Shops at Crystals
We enjoyed our dinning experience at Mastroโs Ocean Club. The food was tasty and the butter cake dessert delicious! The unique tree house design was interesting and helped make the whole experience more fun! NOTE: You are able to charge the bill to your MGM room via MGM cross charge and earn MGM Rewards points.
Be the first to ReplyGreat food but poor service
We were very excited to visit Mastro's again on our trip to Vegas. We ate here a few years ago and couldn't wait to return. The setting is a little odd, being situated in a mall and all, but the food is fantastic. Unfortunately, our service was not good this time. We waited and waited for our bill. Our server never came around for us to ask him for the bill, and after 20 minutes with empty water glasses, drink glasses, and plates we finally were able to flag him down for our check. He still didn't hurry over with it, it took another 5 minutes, and we watched him flag down another server and ask them to bring us our check. Our server was not busy, he actually pulled out his phone and looked at it while the other served had to bring us the check. We ended up being late for our show and it just put a big damper on our experience.
Be the first to ReplyOverpriced mediocrity
Everything at this restaurant is mediocre. If youโre looking for an upscale experience, you will be disappointed. Thereโs absolutely nothing upscale at Mastroโs Ocean Club, except for the bill. It felt like we were at a noisy food court. I will not recommend this place, if youโre looking for something upscale and special.
Be the first to ReplyVery Good Seafood Restaurant
Very upscale location in the Crystals shopping mall, check in process was seamless. Food was excellent from appetizer to main course, exquisite desserts. A bit crowded with the seating layout where other conversations can be easily heard, but overall not intrusive. Recommend.
Be the first to ReplyWonderful spot for a special dinner
We stopped here for dinner on our recent trip to Las Vegas. It went beyond our expectations. Both food and service were outstanding. My wife had the bone-in ribeye steak (which could have easily fed us both). She's particular about her steak's temperature, and it was perfectly medium rare. I had the halibut. Also, cooked to perfection (this can be a tricky fish that is easily overcooked). Our server was attentive, but not hovering. My only comment for those thinking about a visit is to be prepared for a substantial tab. Food and service this good don't come cheap, and Las Vegas is a pretty expensive place to dine these days.
Be the first to ReplyMust visit in Las Vegas
I went with my wife for dinner on a Thursday night and it was wonderful. Jeffrey, our waiter, and Brandon, the GM, were great. The service was great as was the food. We will be back and highly recommend.
Be the first to ReplySimply excellent
This is how it should be done , a excellent example of a very well run restaurant at the top of its game
Service 10/10
Quality of ingredients 10/10
Comfort 10/10
Wine menu 10/10
Quality of cooking 10/10
Perfect