AppointmentTrader FAQ - Mastro's Steakhouse New York - Buy Reservations

1285 6th Ave, New York, NY 10019, USA

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Mastro's Steakhouse New York Reviews from The Last 180 Days

Yelp: 🙂 (17) Tripadvisor: 😒 (3)

🙂

It's dark.

4/5 by Matt T. on 04/07/2022

It's expensive. It's dark. They sell big pieces of meat. I took my son here as a special treat. I've been to all the other steakhouses when with work colleagues, but rarely do it in my personal life. We started with the bacon steak, which was delicious. My son tried to put rolls in his pocket for later. For dinner, we had a porterhouse for 2, Mac and cheese, and garlic whipped. All outstanding food. We ate leas than half of what hit the table. It was a lot. So was the bill. Especially since I had 3 glasses of tasty red at $25 each. This is not for the faint of heart. Bring a flashlight and a credit card with a high limit, and skip lunch that day.

😍

As good as ever

5/5 by Matthew W on 03/28/2022

We have been before when we visited NY and this time was just as good. We went twice and each time was fantastic. I don’t think there is a better steak to be had in the city. Love the bar, love the ambience, we will be back for sure

🙂

We were running some errands in the city so stopped here

4/5 by Diondra B. on 03/26/2022

We were running some errands in the city so stopped here for dinner. We had a great time as usual. Food was good as well. My salmon was a bit off vs the usual so I didn't really enjoy it. The server was nice and helpful. It was busy do wait times were alot but he managed it as best he could. Lobster mash is my fave side and thing there. The cheesecake wasn't the best either. It tasted really really cheesy yes i know it's cheesecake but this flavor was odd.

😍

One of the best steak houses in NYC hands down! The

5/5 by Candace C. on 03/26/2022

One of the best steak houses in NYC hands down! The experience overall is amazing, the food is so good and extremely flavorful with great options. They have live music with (ok) signers but a great selection in music choices. I'm all about decor and Mastro's is well decorated and very chic for a perfect elegant night out.I always get the scallops and they never disappoint. My boyfriend got the steak and loved it. We shared the sides and had so much food left over. You will leave Mastro's full but you can't leave without trying the butter cake, it's outstanding!

🙂

My family and I also have a great time here.

4/5 by Amani A. on 03/25/2022

We came for my Husband's birthday and they were so accommodating to us being that we had a stroller and our baby. Food was excellent, only thing was our crab cake arrived a little cold. Other than that our server was phenomenal and created a birthday experience to remember.

😍

This was my first time ever going to Mastro's and I think I

5/5 by Cayla K. on 03/25/2022

This was my first time ever going to Mastro's and I think I know where I'm going for my birthday. I got the filet mignon with truffle butter mashed potatoes and lobster mac & cheese when I tell you this may have been the best steak I ever had they give Catch steak a run for their money, and I cannot wait to be back. The mashed potatoes were to die for and the Mac and cheese OMG. I don't know who cooks the food but I want to give them a big hug and a lot of love 10 out of 10

😒

Not bad at all

3/5 by Russ F on 03/22/2022

If your in the Hilton Midtown area this is not a bad place for dinner. Yes, its a loud NYC midtown steakhouse. But, the food is good. No, its not a Peter Lugar or a Keen's but its a good steakhouse in a good location. The service is not bad at all for a busy restaurant. It has a unique character that I enjoyed. Outside NYC this would be a very good steakhouse but judging by those standards I consider it average.

😍

Excellent service, and the food was great !live music,

5/5 by Jacques R. on 03/16/2022

Excellent service, and the food was great !live music, nothing but a great time there.

🙂

The service here is great.

4/5 by V C. on 03/11/2022

The atmosphere is very nice , dull lights which brings a romantic side to it. When I went there was a lady singing and playing the piano. She was good. The steak was good, I've had better but the sides made up for it. I really enjoyed their mashed potatoes and Mac and cheese. There desserts were also great.

😒

Last night we came to celebrate my friend's birthday and

3/5 by Namoi P. on 03/09/2022

Last night we came to celebrate my friend's birthday and the overall experience was good. However, the French onion soup was way too salty I could not even eat it. The sautéed shrimp and the bread was salty as well. They really did overdo it with the salt. Their steak and sides are perfect as always though. I usually order the New York strip when I go there but decided to switch up for porterhouse this time. It was cooked perfectly. Too bad I was already thrown off by the salty food at the beginning that I could not enjoy the steak as much as I should. The warm butter cake was good, service was amazing.

😒

Used to be one of my favourite steakhouses in the city but

3/5 by Yulia Z. on 02/16/2022

Used to be one of my favourite steakhouses in the city but lately the quality of service dropped dramatically. It's my 3r time in 2022 having dinner at the bar. Bartenders ignored me since the minute I arrived: 20 minutes later i had to distract them from cleaning routine. However , I noticed that they paid attention to 2 men constantly asking if they need anything else. My assumption is that they are focused on male clients more than female: I wish I recorded the video. Despite it, there were at least 6 glasses were broken inside of the bar by personal.Overall, customer service is NOT good. Wish the management to devote some time to train new employees and bartenders and make sure they understand not only how to "clean" table but to "serve" as well BUT !!!! Food is still fantastic !!!

🤢

I come here all the time, it's like my go to restaurant

2/5 by Christine V. on 02/15/2022

I come here all the time, it's like my go to restaurant since I'm always in the area. The food is great, however the customer service I received yesterday was atrocious. I booked a reservation for Valentine's Day in November, only to have the reservation canceled 2 days before Valentines day. I called & was accommodated again, only after being spoken to very rude. Again on Valentines day morning, the reservation was cancelled yet again even after being asked to put a card on file. So once again I had to call and be accommodated, only to get there and see that the restaurant wasn't even at full capacity and then was Seated at the bar even after having a table reservation. Thankfuk for Wanda, the bathroom attendant who remembers me as being a familiar patron, she was able to assist the workers to help me get the table I originally reserved. After this, not too sure about recommending this restaurant to my peers.

🙂

Had a spontaneous date night out and decided to check out

4/5 by Mel Q. on 02/11/2022

Had a spontaneous date night out and decided to check out this steakhouse. Food was great. We ordered filet mignon and 33oz Ribeye- very flavorful and juicy! Also had the mushroom gnocchi and Brussels sprouts- great sides. The best thing about the entire experience was the service! Erin was a wonderful and attentive server and Wanda the attendant was so lovely. I'd come back just to have a chat with Wanda. We will be back. Thanks Mastros!

😍

Dining in Manhattan can be risky business.

5/5 by Tim M. on 02/10/2022

Everything from poor service, kitchens that don't care about quality and flat out "clip joints". I've long heard about the legendary service at Mastro's in the Times Square district and we were not disappointed. The food was every bit Mastro's quality - which means 5 star. But what set this apart was the "swarming" of service we received. A true team effort on a very crowded night. Friendly, responsive and thorough. Shrimp cocktail was fabulous- popped when I ate it while having my perfectly poured Belvedere. Bone in filet was like eating butter, the filet was so rich. The famous Mastro's bread basket was out of this world as was the sautéed spinach and the Mac and cheese (no lobster). Great table downstairs with a terrific view If you are looking for the perfect steak dinner in Manhattan- come to Mastro's!

🙂

@Melanie C.

4/5 by Rick C. on 01/25/2022

You responded to my review as "owner" of Mastros. Perhaps you can do something about the terrible service. The FOH is something that needs a ton of help.

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Order:- Seafood Tower (5/5)- Caesar Salad (4/5)- NY Strip

5/5 by Monicka C. on 01/18/2022

Order:- Seafood Tower (5/5)- Caesar Salad (4/5)- NY Strip (5/5)- Lobster Mashed Potatoes (4/5)- Butter Cake (5/5)Pros:- Amazing tasting food - the steak was cooked to perfection and the butter cake was to die for - Large portions - Kind and attentive service - Private event room Cons: - Expensive $$$$Overall: My company had our Christmas party at Mastros and this is one of the best steak restaurants I've been to. The food and service was top-notch.

😍

Great Steak and loaded potato! Service was phenomenal,

5/5 by Jason R. on 01/09/2022

Great Steak and loaded potato! Service was phenomenal, wine list was great, ambiance was spot on, and the food exquisite! There are a lot of steakhouses within this city block, but the one to recommend would be Mastro's over all others!

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One of the best dinners I've ever had.

5/5 by Christopher S. on 12/23/2021

Hands down. Impeccable service. Perfect execution. Rack of lamb was unbelievable tender and fresh. Filet melted in my mouth. The lober bisque was the perfect start for the savory main course.

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Where do I really event start? I came here for a birthday

5/5 by Jesica L. on 12/18/2021

Where do I really event start? I came here for a birthday celebration, and was pleased with each step of the process. Although we arrived late, the hostess honored our reservation. We were able to sit at the bar until our entire party arrived. The food was amazing! I had the filet mignon and add shrimp. The sauce that they used for the sautéed shrimp was delicious. The Mac and Cheese was so good! Other sides we ordered included, mashed potatoes, and asparagus.Things to note: The sides are big enough to share with 3-4 people. If dining here with a group, I'd recommend that each person orders a protein, but order 3 sides for the table. I can't wait to come back! Definitely give this place a try.

🤮

Disappointing Service....

1/5 by ERiley828 on 12/08/2021

My sister and I dined at this location this evening celebrating our last vacation day in NYC. While the ambience of the restaurant was nice the service was horrible. We were seated right next to the singer in which the music was overbearing. The lamp on the table was not lit. We had to use the flashlight from our iPhones to read the menu. The waitress' attire was questionable. The front of the dress was extremely low cut... a lot of cleavage on display. Possibly, a nice form of entertainment for some patrons. Yet, for us it was annoying. Ironically, earlier in day we received a voicemail message confirming our reservation and informing us that the restaurant's dress code is business casual. The restaurant should remind the female staff of the dress code. The waitress did not check in to see how everything was going. Though she did run over to ask if I wanted another drink. Actually, I would like to sit in a less noisy area of the restaurant, have adequate lighting at my table and have a waitress who was genuinely concerned about my dining experience. For the price you pay to dine at this restaurant we were expecting exceptional service to compliment the food creating a memorable experience. Not tonight...

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87 Questions

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Working on your bid?

Question from DemurePain59 (10/01/2021 1:24 pm)

Best Answer Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.

Best answer by EvocativeFold67 (10/02/2021 4:37 pm)

2 Answers, 0 comments

Process after bid is accepted.

Question from EvocativeFold67 (09/17/2021 8:11 pm)

Best Answer Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.

Best answer by ColorfulRod45 (09/17/2021 10:07 pm)

1 Answer, 2 comments

Where do the Reservations on AppointmentTrader come from?

Question from ColorfulRod45 (07/13/2021 3:55 pm)

Best Answer Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.

Best answer by FluffyStar64 (07/13/2021 6:05 pm)

2 Answers, 1 comment

What happens if my bid expires unanswered?

Question from FluffyStar64 (07/08/2021 5:55 pm)

Best Answer Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.

Best answer by ColorfulRod45 (07/08/2021 6:28 pm)

1 Answer, 2 comments

How does my appointment in my name get changed?

Question from MarketableEnd50 (02/10/2022 11:38 am)

I want to confirm how my sold appointment gets transferred as I do not want to get charged for a “no show”.

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Last Answer by DemureKettle15 (05/04/2022 7:53 am)

2 Answers, 0 comments

How do I confirm that I actually have a reservation? Will I receive an email the day of confirming that the reservation is under my name?

Question from EnduringSlip55 (03/22/2022 11:53 pm)

My bid is in my portfolio but i don't know if it's been accepted or not.

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Last Answer by DemureKettle15 (05/04/2022 7:52 am)

2 Answers, 0 comments

CC Info

Question from FunctionalFact14 (03/24/2022 10:21 pm)

How can I change the credit card that is on file?

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Last Answer by DemureKettle15 (05/04/2022 7:52 am)

2 Answers, 0 comments

Bought “immediate buy” reservation

Question from MovingProduce36 (03/10/2022 10:40 am)

I transferred it to my personal name after purchase, how do I know when the transferred is confirmed / and the restaurant has my name down under that time slot?

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Last Answer by FluffyStar64 (03/10/2022 2:57 pm)

1 Answer, 2 comments

When a bid expires how quickly does the deposit get added to main account? Three of my bids expired yesterday and I am waiting so I can make a new bid.

Question from EnforceablePayment69 (02/26/2022 5:48 am)

expired bids

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Last Answer by FluffyStar64 (02/26/2022 6:57 am)

1 Answer, 0 comments

How does it work?

Question from BuoyantHate33 (02/24/2022 9:21 am)

When will my reservation reflect on the restaurant reservations list? I called the restaurant to confirm my reservation for tomorrow, and I am not on the list

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Last Answer by FluffyStar64 (02/24/2022 11:34 am)

2 Answers, 1 comment

How do I change the table size? I made a mistake and I want to change it now

Question from EvocativeShirt49 (02/07/2022 6:27 am)

How do I change the table size? I made a mistake and I want to change it now

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Last Answer by FluffyStar64 (02/07/2022 9:36 am)

1 Answer, 0 comments

Need to cancel a bid, not getting a response… how do I do it?

Question from ConservativeEnd71 (01/26/2022 1:57 pm)

Need to cancel a bid, not getting a response… how do I do it?

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Last Answer by FluffyStar64 (01/26/2022 3:33 pm)

1 Answer, 0 comments

A couple concerns about how this platform works

Question from DeliberateMinute61 (01/20/2022 3:47 pm)

It's fine if the sellers are just individuals that can't use the reservation. But just curious: 1. What's preventing people from creating lots of email accounts and write a script to book all the reservations FOR FREE then resale it here? 2. Since restaurants can be partners, can they benefit from the bidding? If so wouldn't this just be ridiculous? So a restaurant can sell reservations just like selling a ticket? And customers not only need to pay for the reservation also need to pay for the meal?

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Last Answer by ColorfulRod45 (01/20/2022 5:22 pm)

1 Answer, 0 comments

URGENT

Question from AppreciativeThunder44 (01/12/2022 8:45 pm)

Last weekend I put in a bid for a reservation at Delilah for 4 people this coming Saturday and there has been no action on it. Do i cancel and rebid or wait? Can someone please help me. It is my mon's special birthday.

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Last Answer by EquitableCurve71 (01/13/2022 12:16 pm)

1 Answer, 1 comment

Working on bid since yesterday

Question from PrecociousSociety12 (12/19/2021 6:10 am)

Best Answer Thanks for the question! Yes it is completely normal! Once you place your bid, all sellers with a connection to the venue will start to work on fulfilling your desired time and date of the reservation. This process can be instant or may take a few days as most locations are either fully booked or hard to get! Stay tuned!

Best answer by FluffyStar64 (12/19/2021 8:33 am)

1 Answer, 0 comments

Account refund

Question from StraightforwardRepresentative17 (12/18/2021 3:39 pm)

The bud I placed was unsuccessful. The amount was refunded as a credit card. Can I use this credit card everywhere?

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Last Answer by FluffyStar64 (12/18/2021 9:47 pm)

1 Answer, 1 comment

How long does the transfer take? Is the reservation secure?

Question from FactualOwner23 (12/16/2021 6:13 am)

I initiated the transfer on Monday and have not heard back (now Thursday) the reservation is Saturday morning.

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Last Answer by ColorfulRod45 (12/17/2021 1:48 pm)

1 Answer, 0 comments

How can I cancel my bid which was accepted and not yet transferred in my name?

Question from AppreciativeThunder44 (12/15/2021 9:53 am)

how do I cancel a confirmed reservation but not yet transferred in my name? I am not able to go.

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Last Answer by ColorfulRod45 (12/15/2021 10:21 am)

1 Answer, 2 comments

Is there a phone number that you have for questions?

Question from AppreciativeThunder44 (12/13/2021 3:09 am)

Hi. Is there a phone number that you have for questions? I just made a bid for December 16 for two people in Delilah. But I want the table in the main room and not the side rooms. How can you make sure that I will have a table in the main room. Please get back to me. Is there a phone number or a dedicated place where an agent can be reached?

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Last Answer by ColorfulRod45 (12/13/2021 9:42 am)

1 Answer, 0 comments

Transfer funds to payment method

Question from HolisticQuestion30 (10/21/2021 7:44 pm)

Best Answer Hey @HolisticQuestion30, whenever a bid expires, can't be filled or is cancelled by you, your funds are deposited in your AppointmentTrader Main Account in real time so you can use them for another bid instantly and don't have to carry multiple authorizations on your credit card for a number of days. You can access the funds with the credit card number that is shown next to your main account (labeled 'Show Card Number'). The real-time access is also true for any funds you earn from selling or reselling a reservation. You can use this card-number at any place online that accepts credit cards. (Currently limited to USD, multi currency support is planned.) AT is currently working on implementing a push-to-debit function, if you would like funds sent to your bank account before this feature is live, please email support [AT] appointmenttrader.com The team is usually very responsive and happy to assist with bridging any tech gap with their service :-)

Best answer by ColorfulRod45 (10/21/2021 7:53 pm)

2 Answers, 1 comment

What happens to reservation deposit?

Question from AthleticTouch21 (12/04/2021 2:15 pm)

The deposit for my reservation I’m selling is $400. If my reservation is sold, will I be refunded for the deposit too? What happens if the buyer doesn’t show up for the reservation?

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Last Answer by ColorfulRod45 (12/05/2021 10:45 am)

1 Answer, 0 comments

@FluffStar64 I need to know off my reservation is confirmed

Question from CompetentDistance51 (12/04/2021 9:31 am)

my reservation has said it's being trasfered since last night. I need to know of it's confirmed.

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Last Answer by FluffyStar64 (12/04/2021 9:32 am)

1 Answer, 4 comments

I put in a bid for a reservation but would be willing to go up depending on availability. Is there a negotiation process ?

Question from ExcitingSize38 (11/30/2021 4:50 pm)

In subject line

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Last Answer by FluffyStar64 (11/30/2021 6:43 pm)

1 Answer, 4 comments

Problems with using credit card issued to my account

Question from SuccessfulSlip39 (11/19/2021 2:56 pm)

Appointment Trader issued a refund to my account in the form of a credit card. When I try to use the card it is flagged as fraudulent and some vendors won’t accept it at all. Please advise.

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Last Answer by ColorfulRod45 (11/22/2021 9:44 am)

1 Answer, 0 comments

How to know if my bid is accepted and then name transfer?

Question from AstuteCork64 (11/10/2021 5:04 pm)

How am I notified if my bid is accepted? It is in my portfolio but isn’t saying it’s accepted or not? And then how can I do a name transfer?

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Last Answer by EquitableCurve71 (11/11/2021 12:12 am)

1 Answer, 0 comments

How can I use my balance after I cancelled my bid?

Question from EmblematicEdge15 (11/01/2021 5:48 am)

Best Answer Hey @EmblematicEdge. There is now a function on the check out page that lets you use your Account Balance instantly. (After you cancel a bid the amount is returned to your main account instantly.)

Best answer by ColorfulRod45 (11/08/2021 3:44 pm)

2 Answers, 2 comments

Is anyone going to bid on my Per Se offer?

Question from TalentedHand39 (11/04/2021 12:31 pm)

Let me know!

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Last Answer by FluffyStar64 (11/05/2021 9:04 am)

2 Answers, 1 comment

Particular seating

Question from IlluminatingLip46 (11/01/2021 3:59 pm)

How to make sure my table is outdoor seating only?

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Last Answer by EquitableCurve71 (11/02/2021 3:05 pm)

1 Answer, 0 comments

Do they charge my card before I get appointment?

Question from IlluminatingLip46 (11/01/2021 5:02 am)

Does AT charge my credit card before I get reservation and what happens if I cant get any?

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Last Answer by EquitableCurve71 (11/01/2021 12:01 pm)

1 Answer, 0 comments