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Mastro's Steakhouse New York Tripadvisor Reviews
Latest Reviews On Tripadvisor
29 Reviews
0 Replys |
Horrible service from the host
Horrible ๐ฃ service I reserve on the app an they still call me to confirm my reservation didnโt tell me anything about the dress code I even came in early in person to drop a gift for when we arrive to give it to the birthday person an still didnโt advice me of the dress code we drive a hour to come eat here an still told the host is his birthday we drive a whole hour here an the host Still dismissed usโฆ mad disrespectful.. specially from the host an we still ask to speak to a supervisor manager an she actually ask us concerning what an that they are too busy to speak to us
Be the first to ReplyBad Service & Bad Dress Code
I have been at Mastro's over a dozen times and even hosted several parties there. The night before I was there, and the Vice President of my company had dinner there and told me the service was horrible... I didnt think much of it but when I went there Sunday 2-4-2024 not only did we have 6:30 reservations and still waited an hour until finally 7:37 walking out but the staff acted like it was no big deal that we were waiting or leaving.... Also, we were dressed per the dress code and half the place looked like it was gang night out in NYC.... No way ever giving them business again!!!!!
Be the first to ReplyDisappointing
When we got there they were rude from the start. It was mad busy, big parties going on. We were seated by the toilet in the down stairs area with a picture on the wall to look at. We had lobster and shrimp cocktail which was presented nicely and steak rib on bone and a petit filet 6oz, and it was petite! We were given the signature butter cake without asking which we assumed was complementary and when finished presented with the bill, again without asking or if we were finished, to find we had been charged for the butter cake! When we left we had to ask for door man to get our coats as the cloakroom lady had disappeared. Disappointing considering the price. There are far superior restaurants in NY
Be the first to ReplyThe best Steak ever
Wow, the best steak we have ever had, and we have been to some of the best restaurants in the world including steakhouses and other restaurants in Atlantis Dubai and Bellagio Las Vegas. Good food, outstanding service from staff. Located not far from 5th Avenue, so pleased we found it. Highly recommend a visit.
Be the first to ReplyGood Times.Modern and Fun.
We had pre booked. Arrived early and sat at the bar and made to feel welcome. The live piano was great, made for a lively but easy night. The food was great! The NY Strip was tasty and prepared perfectly. The sides for 2 were enough for a family!! Would recommend this restaurant.
Be the first to ReplyNight club not a restaurant.
Rude receptionist. Set up like a trashy club instead of a restaurant. Iโm a regular in the restaurants in LA/OC. Completely different restaurant, completely different vibe. If you want a nice restaurant, donโt go here.
Be the first to ReplyTerrible attitude!
Went to eat a good steak before a show and couldnโt even be seated. They had a terrible attitude and told my child that their โathletic wearโ wasnโt up to the restaurants standards. Do yourself a favor and do not go to this tourist trap.
Be the first to ReplyHostess
Good evening, I went to Mastroโs tonight around 7pm for a night out in the town with my lover on 6th ave & we were super excited to eat there. However, that is not how the night ended. I am not too sure of the hostess name but she has semi short red curly hair. She was highly disrespectful in her delivery when speaking with us. We were dealing with a male hostess and she inserted herself in the conversation. Her immediate insert wasnโt pleasing, her demeanor wasnโt friendly and her tone was disrespectful. At one point she found herself going back and forth with me. I had to remind her I was the customer. But she continued to be rude and it resulted in me leaving out the restaurant.
Be the first to ReplyMastros did not disappoint!
We have been to several Mastros locations over the years and have always had a great meal. This time we were in NYC celebrating our 30th wedding anniversary. Food was fabulous. My husband had the bone in filet and I had the sea bass. Everything, including the sides of Brussel sprouts, garlic mashed and Mac and cheese were delicious! Yup, way too much food! Also started with mussels on the half shell. The only reason I did not give 5 stqrs is the waiter could have been more attentive which I have seen as a regular complaint at this location.
Be the first to ReplyYou canโt go wrong!
Mastroโs is pricey but fabulous! They do an excellent job. Just make sure you leave room for butter cake!
Be the first to ReplyExcellent service and great meal
Our server, Sean, was attentive, fun, and professional. He made sure we were well taken care of as we were celebrating birthdays. We were a party of 4 and the steaks were all done to perfection with delicious side dishes to share. We did not leave there hungry. Prior to our seating, we enjoyed 2 cocktails at the bar and were very pleased. We would return for another meal.
Be the first to ReplyIf you are steak fan - avoid this venue.
We visited on Friday night. Surprisingly it was not completely full. Waiter wasn't paying attention (on couple occasions he just walked away). From the appetizer: Tuna was good. Beacon was very salty and charcoal. The biggest disappointment was steak. My friends complained about overcooked meat. Mine porterhouse was undercooked. However, meat wasn't a good quality (hard to chew). Therefore, it is not a place to have a good steak. For sides: I would recommend mushrooms. For $330 per couple - you can definitely find better steaks in NYC.
Be the first to ReplyGreat meal
Seated us early. Dinner was awesome. It is a $$$$$ place but that's what we were looking for!! Will dine again!!
Be the first to ReplyExceptional, great menu, staff, ambience
We feel that this is one of the best restaurants in NYCโฆ.on a par with Aquavit in our opinion. This is one of about twenty Mastroโs across the US in about eight states, but does not feel like a chain. Plenty of seating in the NYC location, upstairs and down stairs. We sat downstairs and found it very quiet and comfortable. Excellent waiter (Sean) and wonderful food served hot and exactly as we would expect. We had drinks then appetizers (lobster bisque) and then a full salad and a six ounce filetโฆall done very well and excellent. Location to find this is a bit confusing as the 1285 Avenue of the Americas was great to find the general area, but in the collection of buildings and operations with the 1285 address on Sixth Avenue, Mastroโs is the north-most buildingโฆfacing south of Sixth Avenue. Unless you are particularly โflushโ, you will find Mastroโs to be on the high side of expensiveโฆ.but in our opinion, very well worth it. Hope you give it a try for a special evening. You wonโt regret it.
Be the first to ReplyMastroโs Steakhouse - New York City
I am very glad that I chose this restaurant for my familyโs Christmas Day dinner as it was not what I expected at all due to past reviews. We entered the very loud first floor of the restaurant, but were then escorted downstairs to a calmer environment and our table for four. Our waiter, George, was incredibly friendly and guided us through the menu whilst providing his recommendations. The food was indescribably good. I had the Clear Lobster Roll and the Maguro Lime Roll, and both were flavourful, authentic, and left me wanting another serve (especially the Clear Lobster Roll)! Unfortunately, I have to mention the negatives. My companions ordered cocktails and wine at the beginning of our visit, and the cocktails were brought to our table at what I estimate to be 25 minutes after we had ordered them, and the wine was brought to our table as we were eating our dinner. If the slow service at the beginning had not have taken place, Mastroโs NYC would have earned a 5/5 from me! Despite the negative, if in New York, give this place a try!
Be the first to ReplyYessss!
Service, ambiance and food at its finest. Hands down the best steak house with a signature upscale vibe. Masterful fillets, lobster mash potatoes and any place that has iceberg wedges will get my vote. Across from Radio City. Like everything else in townโฆ. Reserve early. Weโll be back:)
Be the first to ReplyMedium Rare isnโt Well Done
Most of the food was good but missing something. The Brussels sprouts are amazing but when you receive a nice cut steak and ask for it medium rare, itโs a miss when itโs well done. Unfortunately after waiting too long I decided to eat. Disappointing meal due to my meal being way over cooked!
Be the first to Replygreat food, good service, perfect place for a business lunch
I had a French onion soup (really very good), a burger and the signature dessert (butter cake with vanilla ice cream) which serves for at least 2 people. Everything was very good.
Be the first to ReplyBusiness dinner
Business dinner with 14 colleagues. Very smart and cozy place in Midtown. Exelent service. I had prawn cocktail as starter. Prawns were super fresh and tasty. Then Ribeye steak. The biggest I ever had. So tasty and well prepared. Nor a cheap restaurant, but worth to spend an evening there
Be the first to ReplyAs good as ever
We have been before when we visited NY and this time was just as good. We went twice and each time was fantastic. I donโt think there is a better steak to be had in the city. Love the bar, love the ambience, we will be back for sure
Be the first to ReplyNot bad at all
If your in the Hilton Midtown area this is not a bad place for dinner. Yes, its a loud NYC midtown steakhouse. But, the food is good. No, its not a Peter Lugar or a Keen's but its a good steakhouse in a good location. The service is not bad at all for a busy restaurant. It has a unique character that I enjoyed. Outside NYC this would be a very good steakhouse but judging by those standards I consider it average.
Be the first to ReplyDisappointing Service....
My sister and I dined at this location this evening celebrating our last vacation day in NYC. While the ambience of the restaurant was nice the service was horrible. We were seated right next to the singer in which the music was overbearing. The lamp on the table was not lit. We had to use the flashlight from our iPhones to read the menu. The waitress' attire was questionable. The front of the dress was extremely low cut... a lot of cleavage on display. Possibly, a nice form of entertainment for some patrons. Yet, for us it was annoying. Ironically, earlier in day we received a voicemail message confirming our reservation and informing us that the restaurant's dress code is business casual. The restaurant should remind the female staff of the dress code. The waitress did not check in to see how everything was going. Though she did run over to ask if I wanted another drink. Actually, I would like to sit in a less noisy area of the restaurant, have adequate lighting at my table and have a waitress who was genuinely concerned about my dining experience. For the price you pay to dine at this restaurant we were expecting exceptional service to compliment the food creating a memorable experience. Not tonight...
Be the first to ReplyPerfect for cocktails and appetizers
Visited Mastro's twice in the past week, both times for cocktails and appetizers. Cocktails were great. Thoroughly enjoyed the Seared Tuna appetizer. Pork Belly "Bacon" appetizer was too fatty to be enjoyed. Atmosphere is great, with low lighting and live music. My one complaint is that the restrooms have "attendants" who expect tips - I don't expect that in a restaurant like this.
Be the first to ReplyHoyty
My daughter and I showed up there around mid-afternoon to eat lunch. We were not dressed appropriately and were told so. The person at the host stand did seat us but wanted us to know we needed to scram before the supper crowd came in. Good food.
Be the first to ReplyPerfect Saturday evening
Atmosphere , food, staff and music made for a perfect Saturday evening. Steaks were some of the best we've had. Service was prompt. Great atmosphere for anyone looking for a Romantic evening. It's got a great vibe going all around.
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