Was a great pub now being let down by the way its being run, no system and a complete mess - Mc & Sons London - Buy Reservations
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🤢 2/5 - Was a great pub now being let down by the way its being run, no system and a complete mess
By 👻 @Emma, 11/30/2021 3:00 am
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Went to this pub in July and had an incredible time, Irish music and Thai food were great, this was during the covid rules of table only service.
I assumed post covid rules the pub would be even better but for some reason they decided to take away the option of booking tables and now is a first come, first served. It was a complete mess.
There is zero system in place and it is made very clear by the staff that they could care less whether you sit, stand, eat, don't eat or leave.
No system of any sort results in people congregating around tables all night. You could stand waiting for an hour and someone else 5 minutes, but if they happen to be nearest the table of people leaving...they are in.
Some people are waiting to eat while others are there drinking, ie a table big enough for 6 can be used by 2 people with a drink each for an hour while 6 people wait to eat and drink.
Now Im no management genius but surely the back section of the pub could be used for people eating, and the front bar tables for people drinking?
And could you take peoples names as they come in and have a queue list for tables and call out the names when the table is free?
Even the music sadly had gone from the group of 6 belting out Irish classics when we were there in July and everyone singing, to 2 people drowned out by pub noise and a faulty sound system. They may as well not have been there.
Please, please, please get a system sorted as your pub is great but even great places go bust when they are poorly managed.
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