Terrible Service for Overpriced Food - Mitsunobu Menlo Park - Buy Reservations
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🤮 1/5 - Terrible Service for Overpriced Food
By 👻 @ThisGalTravels, 09/18/2015 3:00 am
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Good food. Terrible service. Outrageous price.
We had a fine meal here and thought the quality of food was generally good. However, the service ruined everything. When the bill came we noticed two mistakes, the waitress had overcharged us by $100 for something we didn't order. And she also overcharged us $5 more for a sake ($29 vs $24 on the menu). When I asked her about it she just shrugged her shoulders and said the menu was wrong. She corrected the $100 wrong charge but did not offer to correct the $5 overcharge. Given it was a small amount we just paid and left without further discussion. However, it did leave a bad taste in our mouth since she was so nonchalant about overcharging us by +$100. When I left I said something to the sushi chef/owner purely out of desire to help restaurant succeed as we like to have nice restaurants in the neighborhood but he also didn't seem to take our feedback seriously and was nonchalant about it.
Funny thing was that during dinner that my spouse and I remarked and discussed why we haven't been back to this restaurant in years. I remembered we paid close to $500 for sushi for two last time there and it felt really steep for the quality of food. In hind sight, it's highly likely that they overcharged us by a big amount. Only that we had too much sake to notice last time perhaps.
Bottom line, the food was ok but overpriced and beware of overcharges and dismissive attitude towards customers when you point out their mistakes!!! I
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