BEWARE! Murgaritz booking system is setup to steal money. - Mugaritz Errenteria - Buy Reservations
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🤮 1/5 - BEWARE! Murgaritz booking system is setup to steal money.
By 👻 @Sarne L., 07/28/2022 3:00 am
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I tried to make a booking through their site for July 18th - I then got an email saying I had an "unconfirmed" booking for Aug 18th. I immediately emailed them, repeatedly tried to call them and many days later (the day before I actually left San Sebastian) they finally got responded to me saying that unless I wanted to come at a future date they were keeping my 220euros deposit.This restaurant must be in financial trouble if it feels the need to steal deposits from clients who have an issue with their booking systems - especially when they contact the restaurant before the booking is even confirmed to point out there was a problem. Maybe the food is good, but clearly the care for their clients is non-existant.
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