Ruined experience, illogical management - Nobu Los Angeles - Buy Reservations
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🤮 1/5 - Ruined experience, illogical management
By 👻 @Henry K, 10/15/2023 3:00 am
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Ridiculous, illogical servers and management that ruined the experience and ambiance. I ordered drinks and asked for their omakase (a $250 meal) and the server said that if my partner was not to “participate in the omakase as well” then the “experience would be ruined” and they couldn’t serve me it. I am a regular Nobu customer and have ordered it just for myself almost every time with no issue, as would be expected. Upon asking for a manager I asked what the problem with ordering it individually was, and she would NOT give me a straight answer at all, it was clear there was no actual issue. I asked if it was it the timing of the dishes or when we would finish, if it was a food temperature issue, many circumstances, and all she repeated was “it would ruin the experience if we served it to you.” She said she could “speak to the chef” and make “a modified version that is very similar,” it was clear to me at this point they were attempting a substitution upsell with their lack of explanations and ambiguous language. I felt so belittled by the staff trying to coerce me into believing this was their typical policy, and the hand-waving away of all my rebuttals to their illogical explanations of why this mysterious, enigmatic “experience” of ordering an eight course meal would be RUINED without my partner’s “participation .” Insulting and degrading. Dine at another Nobu.
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