OK food, slightly disappointing service - Nobu Restaurant Portman Square London - Buy Reservations
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😒 3/5 - OK food, slightly disappointing service
By 👻 @Angela Q, 03/11/2022 3:00 am
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We ordered a 7 course omakase. The first 4 courses were amazing which were finished within an hour but it started going downhill… we waited over an hour for our 5th course, only then to be forgotten and received a very disappointing beef tataki, bland and chewy. 6th course was a gummy prawn “soup” which had no flavour at all. At this point we’ve sat at our table for over 3 hours and frankly, getting agitated. Honestly, it just ruined the mood. So we asked if we could box up our leftovers to take home, waitress said yes of course. Got the bill. Then told they’d thrown the food away. The waiters and manager did apologise which we appreciated. However, for the the prices… you’d expect the food and service to be outstanding. It was not.
I have never asked for service charge to be taken off but this experience was an exception.
The front of house need to work on their communication skills as this was truly the let down of this experience.
Don’t think I’ll be coming here again, the other London Nobu’s are much better.
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