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NOBU Tokyo Minato City Reviews from The Last Year
Disappointing experience and customer service at Nobu Tokyo
I was initially impressed with Nobu Tokyo during my last visit 7 years ago, but my recent experience has left me thoroughly disappointed. Despite my previous positive encounter, my recent planned visit with a group of 10 turned out to be a complete disaster even prior to attending. Upon booking, we were asked to pre-order our meals to expedite the process since its a big number of people. Fair enough, I thought, wanting to accommodate the restaurant’s request. However, my plans took an unexpected turn when I fell ill on the same day of our reservation. Sensing that I wouldn’t be able to make it, I promptly called to cancel one person from our group (myself), a full four hours before our scheduled time. To my shock and dismay, Nobu Tokyo proceeded to charge me the full amount for the canceled meal, totaling a whopping 19,300 yen. Their explanation? They claimed that since the food had already been prepared, it would go to waste if not served, hence the charge. This excuse left me utterly perplexed and dissatisfied. Are they suggesting that they serve pre-made food, reheated and possibly not fresh? Or is this simply a ploy to justify borderline extortion by charging for a meal that was never consumed? The lack of flexibility and understanding in this situation is truly disappointing. While I had initially enjoyed my previous experience at Nobu Tokyo, this recent encounter has left a sour taste in my mouth. I expected better from a restaurant of such repute and will certainly think twice before considering another visit.
Not the best meal in Tokyo!
After 8 days of fabulous Japanese food, NOBU Tokyo was our worst dinner. Food felt over spiced and the freshness of ingredients did not come through. My introduction to Japanese food was NOBU but now after having authentic fresh Japanese live prepped meals NOBU Tokyo just didn’t do it for me!
A wonderful food experience!
Brilliant food and service! The seafood was wonderful and the accompanying sake absolutely delicious! The coconut sorbet was beautifully presented and a delicious dessert!
Waste of time
Don’t bother. Have visited Nobu in the US, Dubai, Singapore, London. This is by far the worst. Understaffed. Items not available, upsold different dishes which were undercooked. Wagyu skewers were inedible. Creme Brulee was made by someone who had never tasted a real creme brulee. Nigiri was good quality. Tacos were fine. Wagyu Tenderloin was just OK. Never at one point did everyone in our group have a plate in front of them at the same time. Strong tourist trap vibe. Did mention all this to a manager. Got a full bill and weak response. Waste of money and time. For some reason when you pay with credit card they take the card away, run it, ask for the pin and leave again with card. Never seen that method since the 80’s. If card data shows up stolen I guess I know who did it. LOL.
Wonderful dinner - best we had our entire trip in Japan.
We actually dined at Nobu for lunch one day and dinner the next. These were the two best meals of our entire trip. The Miso black cod is always good. We definitely recommend this restaurant as the food is always good and worth the money. Nobu Matsuhisa - Nobu Owner/Chef also known as Nobu was there when we were having dinner which made it even more interesting as he was clearly making certain all was as he expected.