This review is merely for the service, not for the food - Nozawa Bar Beverly Hills - Buy Reservations
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🤮 1/5 - This review is merely for the service, not for the food
By 👻 @Hui Shan K., 02/04/2022 3:00 am
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This review is merely for the service, not for the food itself.I made a reservation to dine in this restaurant about 2 months ahead of time knowing that this is a hard-to-book restaurant as they were recently awarded with 1 Michelin Star. I was excited as I was able to hold a spot to celebrate my boyfriend's birthday in December 2021. To be honest, the whole Omakase experience was great and filled with quality and fresh ingredients. We enjoyed it. After the dinner, we paid our bill with a credit card as we ordered a bottle of sake. The Omakase dinner was paid upfront when I made the reservation.The next day when I was about to use the same credit card, I noticed that another guest's card was being returned to me instead. I was not aware that the card being returned to mewas not mine until then. I usually just take my credit card and slide back to my wallet when the host returned to me. Plus, I then notice the transaction being charged was incorrect too. In short, the host has charged my card with a wrong amount and also mixed up my credit card. I know should be more cautious but who would expect this to happened in a 1 Michelin Star restaurant.. I immediately texted the host about the issue and she did response to me hours later saying she would sort things out. As a compensation, they agreed to credit us the sake and will reverse the charges. In the process, we kept on going back and forth, I will need to keep following up with them myself, if not they will not initiate to contact me.Our conversation started on 12/28/2021 and up till this point, I did not receive the credit on my cc still. Today I have decided to call the bank to dispute the charges as i do not want to keep waiting and expect anything to be done from their end anymore.l am just disappointed and frustrated that this issue is not taken care of as promised. The host promised me that this would be prioritized but idont see how this is prioritized as the issue is still not solved after a month time.. I am not saying that I do not recommend my friends tocome here, but I would also let them know my experience here so that they could decide themselves. To me, no matter how top notch your dishes are but if your service is not up to par, I don't think this is a place I would want to visit again.Again, this review is for the services, not the food itself.
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