Worst front of house/customer experience - Ola Beach Club - Buy Reservations
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🤢 2/5 - Worst front of house/customer experience
By 👻 @Kym M, 11/20/2023 3:00 am
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Woman at the front of house (black top with floral skirt) was atrocious. She was rude, pulling faces at us and argumentative. We were waiting for the free buggie from the beach club to the Sentosa train at beach station and due to limit seating, there was a queue. We arrived first to the queue before another family but they decided to try and jump the queue. This woman then told us (family of 6) to split and accommodate the other family. I told her no and that we were there first in the queue and that they could split up but we wouldn’t be. She proceed to pull faces, argue that we should split and then just walked away. Will not be going back anytime soon and avoid any contact with this one. Not someone who should be working in customer service or be on the front of house for any establishment. If she doesn’t like her job, she shouldn’t be doing it. There are better beach clubs at Sentosa with better staff.
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