Lamentável não entregarem a fatura/recibo bem como a atitude perante a solicitação deste documento - Osteria Francescana Modena - Buy Reservations
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😒 3/5 - Lamentável não entregarem a fatura/recibo bem como a atitude perante a solicitação deste documento
By 👻 @mfdp, 02/25/2024 3:00 am
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Dear Chef Massimo Bottura, dear Team, we have just arrived in the hotel after a great dinner experience at Osteria Francescana in Modena. In the afternoon we visited Maria Luisa and were also very happy about the tour and service. Unfortunately our dinner ended in a very unfortunate way. When asked for the invoice/receipt we were told that the table was closed and we should have asked for the official document before paying! As we did not accept this situation an employee ( whose name I did not ask for and who, at this point I prefer not to include in The Team) adopted an unacceptable attitude.Nothing one could expect from any entity, far less from Osteria Francescana. It certainly is not our first visit to Michelin starred restaurants, but it is the first one where we had to tolerate a very haughty and provocative behavior. I am very sorry for this and surely will forget the dinner experience quicker than this occurrence, which I deeply regret. Kind regards
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