We made a reservation in error and it was a month earlier - Osteria Francescana Modena - Buy Reservations
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🤮 1/5 - We made a reservation in error and it was a month earlier
By 👻 @Daniel C., 05/24/2023 3:00 am
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We made a reservation in error and it was a month earlier than we meant to visit. Their policy was to charge 250 euros per person for not being able to make it. We made an honest mistake and also tried to shift the reservation to a month later and were flatly denied. Yes, they had a right to implement a policy, but it was very bad business. Instead of gaining a loyal customer for life, and one that would have given much more to their business, they chose to be inflexible. This is a fatal mistake for a business and tells you how they operate. It is an arrogant position to take and I never recommend patronising establishments with this kind of attitude. I will make it my "occupation" to ensure all aware of the behaviour. It is a missed opportunity.
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