We went to this bar at the Westin to watch a football game. - Pailolo Bar & Grill Lahaina - Buy Reservations
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🤢 2/5 - We went to this bar at the Westin to watch a football game.
By 👻 @Wendy B., 12/29/2022 3:00 am
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The bar is open-air, nice location near the beach, and lots of TV screens. We got there about 15 - 20 minutes ahead of the game and asked if they would turn one of the TV's to the game (ESPN) when it started. We essentially got a "maybe". We were told we could sit anywhere. We picked a table near the bar. There were several waitstaff people around but none stopped at our table until we asked after about 15 minutes. It seemed that there was a mixup between the staff about who was assigned to our table. The server came over right away. We ordered a Mai Tai. He said they couldn't make one. They only had beer, wine and Mojitos. I asked why and he said their CO2 system was down. We ordered a beer and a Mojito on Happy Hour and a big pretzel. The beer was supposed to be an amber and he delivered a blond beer. We weren't sure enough to question it until we saw the check later and could see that he entered the wrong item. The Mojito was fine although I've never had a frozen one before. The pretzel was good but the cheese sauce was close to congealed when it came to the table. The taste was fine. The service was fine and the server was attentive. We ordered another round before Happy Hour ended. This time we asked for a darker beer and were told they had a red ale and a wheat beer. We asked which one was more bitter. The server said the red was more bitter. We ordered the wheat beer, another mojito, and an order of nachos. The wheat beer showed up and it was pretty red. We asked if it was the red ale or the wheat beer. The server said it was the wheat beer. He didn't double check or hesitate. He was sure. We didn't argue. When we got the check, he had keyed in the red ale. When the check came, in addition to the errors in ordering, the server had not discounted for Happy Hour prices on our last round and for the nachos. We pointed that out to him. He took the check, recalculated, but took off two 16 ounce beers and charged Happy Hour prices on two 22 ounce beers. We asked him to change it, which he did, no apologies. The bill was so confusing in the end that we couldn't really tell if we were charged correctly. We think we were charged for premium rum in the mojito which we did not order, but who knows. All in all, great game, lousy bar experience. We don't really know if the server was inept, just couldn't care less, or passive-aggressive, but it was one of those three. And since the food was ho-hum I'm pretty sure we won't return.
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