This review is based solely on customer service - not the - Pasquale Jones New York - Buy Reservations
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🤮 1/5 - This review is based solely on customer service - not the
By 👻 @Dina F., 12/11/2022 3:00 am
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This review is based solely on customer service - not the quality of food.I went to dinner at Pasquale Jones with three other friends at the end of October. I ended up taking the largest portion of the tab ($250) - and the others split the rest of the bill (which ended up being about $45 each). Because I took the majority of the bill, I did NOT tip on my $250, but rather had everyone else take care of the 20% tip, as I was expensing my portion. Well, I got my card statement a few days later and found that I was charged $268 - which is interesting because I KNOW I crossed out the tip line and wrote very clearly $250 in the total line. So it's obvious that someone turned my 5 into a 6, and the 0 into an 8 to add an $18 tip on top of what was already tipped by everyone else. I tried to call as soon as I saw this - giving them the benefit of the doubt - but they don't have a phone number you can call. Instead, they texted me and after letting them know what had happened, they told me it must have been an error by the person who input the final bill (lol - sure) and that they would be refunding me only the $18 they overcharged me.Well - it's now a full 1.5 months later. I've followed up twice. I've never seen a refund. I've told them I'm planning to file it as fraud with my credit card - just wanted to let everyone else know about the scam they're running. Make sure to check your receipts if you dare to dine there - they'll be happy to steal your money!
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