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🤮 1/5 - Treated Appallingly
By 👻 @millivanilli77, 09/05/2023 3:00 am
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After spending lunch at the Beverly Wilshere we walked up Rodeo Drive to the supposedly iconic Beverly Hills hotel. We were intended to have a few drinks at whichever bar was open or could accommodate us. From the door staff to the reception staff to the polo bar staff to the pool bar staff no one was welcoming whatsoever. No one wanted us there. I began to question had we walked in wearing rippped jeans? No. Quite the opposite we were very smartly dressed - all 4 of us. The door staff ignored us. The reception staff sent us to the Polo bar who turned us away & sent us to the pool bar / restaurant. The pool restaurant staff were the absolute worst. My daughter and I both wearing long very smart dresses were told there was no table for us - despite nearly every table being empty. It was so incredibly humiliating. They clearly just did not want us there and have a licence to turn away whoever they wanted to claiming lies like there is no table ?! I would simply never return to this place for a drink nor to stay. The hotel had some vulgar looking extravagant horrible wedding at the front which is presumably why they ignore & turn away other paying guests. The whole experience left such a bitter taste. Part of the reason for visiting was to see if we may like this place for a future stay. In that sense it was a successful visit as we will definitely choose the Beverly Wilshere going forward. We loved LA and thank goodness there is a choice and you can easily avoid this place and allow them to just house vulgar weddings. By contrast the Beverly Wilshere which had its faults, also had lovely staff who were very accommodating. It must be the difference between the customer service standards at the Four Seasons Group vs the Dorchester Group. Avoid if you can.
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