I've been coming to Quality Eats for close to two years now. - Quality Eats New York - Buy Reservations
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🤮 1/5 - I've been coming to Quality Eats for close to two years now.
By 👻 @Zachary C., 03/18/2023 3:00 am
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My fiancée and I celebrated our engagement here, our anniversary, as well as both of our birthdays. It used to be our favorite place to eat.The past few months we have noticed a decline in quality (no pun intended). We used to have great service and the waiters and waitresses were a delight. We visited a few months ago when my cousin was in town. We were celebrating my fiancées birthday. The waitress we had was incredibly rude to us the entire time. It took a while for us to get water refilled and we weren't checked in on at all after receiving our food. It was slow in the restaurant and we were one of three tables there. I assumed it was just an off night since I've been loyal to them so far.That was until we went back last night. We were seated outside which was fine. It didn't matter to much to us, there was a slight breeze but it was one of the nicer, winter evenings in the city. Everything was fine until somebody kept coming over to our table and trying to get food from us. I know this happens in New York quite a bit and we expect it whenever we eat outside. People are hungry out there, don't get me wrong. The way that the staff handled this though was completely inappropriate. The restaurant manager for the night tried to kick her out three times, but at this point we had already started feeling a bit anxious that we've been asked three times for food when we were just trying to enjoy our dinner. Not once did the restaurant manager come to check on us.Once our entrees came to the table, we both lost our appetite. They never once asked us to move inside, they never once checked to see if we needed anything, and when I explained to them that we were uncomfortable they didn't do much to correct it or make it right. Like I said, it happens here and we're used to it. The difference is that every other restaurant this has happened at, we're immediately approached by whoever was handling it to see if we were okay.We weren't. We brought our entire entree home and asked for the check. Going out to a nice dinner isn't something we can do very often. We frequently revisit here since we've shared a lot of nice memories and have never had too bad of experiences.This will be my last time eating at a Quality restaurant. Everything about this situation last night was handled incorrectly and they did nothing to make it right. Do better, Quality.
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