Unacceptable stay - Rebel Omakase Laguna Beach - Buy Reservations
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🤮 1/5 - Unacceptable stay
By 👻 @famtravelca, 03/17/2024 3:00 am
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Words cannot express how disappointed we are in this property. My husband attended an event on property and we extended our stay to have a nice weekend away. Our flight home was booked at 7 pm on Sunday thinking we could relax by the pool or at the beach on Sunday and have a nice dinner before heading home. We had no indication at check-in or in advance that the Ritz was trying to be a convention property and they would completely shut down all operations (and remove all furniture) while a very large group moved in. Both pools were closed and furniture was pulled, all recreation staff was released, the bar was closed, the lobby was turned into a convention center like check-in station, and all public seating was removed. We were granted a 12 pm checkout but our room faced a lawn that was now an event stage. Saturday was filled with setup and bright lights well into the night, and then a 7 am sound check. Even our pool time on Saturday had fork lifts and obnoxious sound checks for a concert they were setting up. We asked if we could even have someone grab us a chair and towel for the beach to revive the day (that we would setup ourselves) and we were told it would be impossible. As a meeting planner for 18 years, I understand that some disruptions may occur. I also could clearly see that this event was much too large for the space you had available. Seating and setup looked tight at every corner. I would never book an event here after seeing what I saw over the last few days. My husband and I took a very rare weekend away, and I am beyond disappointed that you robbed us of what could have been an enjoyable day. We felt pushed out and unwelcome. While you offered us some points, it doesn’t make up for the bad taste you left in our mouth.
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