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Appalling customer service
1/5 by
Tom R on 03/25/2023
My wife and I made a reservation for our anniversary this evening and unfortunately my dad was taken seriously ill and admitted to hospital I phoned the restaurant to reschedule but they refused and charged us £300 cancellation fee although these were unique circumstances. Appalling service and will not be returning to the restaurant. No compassion whatsoever
👉🏻Dinner Tasting Menu £205 1️⃣amuse bouche 2️⃣Winter vegetable salad: smoked duck, black truffle, walnut 3️⃣Ravioli: lobster, langoustine, salmon, black truffle 4️⃣Cornish turbot: white asparagus, garlic cream, Vin Jaune 5️⃣Roast pigeon: beetroot, pickled blackberries, buckwheat 6️⃣100-Day aged Cumbrian Blue Grey: Jerusalem artichoke, crosnes, black garlic 7️⃣Sorbet: Quince, Heather honey 8️⃣Pecan praline: Pedro Ximênez, cocoa nib ice cream 9️⃣mignardises - It was defo a subpar experience😮 💨 didn’t really impressed by any of the dishes so I could barely recall the taste of every food served 🥲 They tasted good but I’m just disappointed as I was expecting more with this price 😵 💫 the staff are kinda impolite and unfriendly I doubt that it was a Michelin 3 stars resto 🤡 rating: 3.5/10 (food are nice just that they are way too expensive and I didn’t have a good dining experience with the staff) 〰️〰️〰️〰️〰️〰️〰️〰️〰️ Restaurant Gordon Ramsay (London) 📍68 Royal Hospital Road London, United Kingdom 🔗#7eatinglodon#7eating英國#7eating西式
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We came here on a saturday noon.
It is advisable that you book beforehand.We got the £250 carte blanche menu cause we want to be surprised. And every plate indeed is a lovely surprise. I am still in awe of how soft the bread rolls were, it was literally a bread roll from heaven. I did make a request that if they have lamb in one of the courses, please change them to another meat because I cannot eat lamb and they happily oblige. My piece of steak was done just to my liking. We ended with pre dessert, the dessert and some small candies afterwards. I'll forever remember the taste of the chocolate- so deep and dark with almond aftertasteSince this is a three michelin star establishment, it is of course very professional in terms of service level. You are greeted at the door and someone will take your coat away. All the servers are knowledgeable and provide for nice banter. Restaurant ambiance is very intimate. Limited tables and table sizes are usually small.
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Can't recommend this place enough! This experience exceeded
Can't recommend this place enough! This experience exceeded our expectations! We had heard so much about Restaurant Gordon Ramsey for years and were worried it was all hype...but it's even better that we could have imagine On top of each delicious courses, the amazing staff and stunning decor complete the experience (there was even a bench to put my purse!).We did the 7 course Carte Blanche with new dishes designed by the Chef and you never know what's coming next. With the complimentary canapés, amuse boucle, palate cleanser, and additional dessert (not pictured), it felt more so like 11 amazing courses!For libations we did the wine pairing, while not an inexpensive addition was great to have all the thought taken out of drink selection and know what we were having complimented each course. Would highly recommend for an elevated night out and/or celebration!! We can't wait to go back!
As excellent as ever, very much enjoyed the Carte Blanche menu concept and bold wine pairings that spark a conversation. Not sure I'd book the chefs table, it's in 'reception' and resembles that of being called before a select committee
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Perfect special occasion meal
One of the best dining experiences we’ve had. The service was impeccable, ambience and atmosphere perfect - the right balance between formal and informal. Food was exceptional, I’m still thinking about the puy lentil cappuccino!
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Lunch with good food and robotic service.
Went to lunch with much excitement for what would come. We arrive at 12 for there to be no music and only 1 other table in which in my opinion made the mood quite awkward. The canapés starter and bread course were reallly spectacular, and as the restaurant started having more guests the atmosphere became more comfortable. The middle courses were mediocre at best. Nothing special. No wow factor. The desserts were actually some of the best we’ve had in a Michelin starred establishment. My main reason for writing this review was for the general atmosphere and friendliness of the staff. Yes… they were attentive to detail however me and my partner definitely agreed that there seemed to be no passion and frankly quite rude front of house. They really made this restaurant feel not worthy of a 3 star. Overall. I am a huge fan of Gordon Ramsey but in this case I have been to far better 1 star restaurants. What should have been a mind blowing and memorable experience will be forgotten within a day. I wouldn’t recommend to anyone. Waste of money and a shame to the Gordon Ramsey name.
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Stay away from the «inspiration table».
Our visit at the inspiration table was more like the staff wardrobe table. The table was set in the hallway with the entrance, toilet and bar/sommelier area in close proximity. Very busy and noisy. Both arriving guests, guests on their way to and from the restrooms and staff were passing us non-stop. The website said that the food should be presented more profoundly with details regarding it’s creation, it was completely impossible to hear anything, which it seemed like the chef also noticed as the presentations got shorter. We felt more like we were working the reception. This table should be removed. Once we entered we were explained that even though we had a set menu, they did not prepare wine pairings but they could mix something together if needed, but no careully tasted wine package was created for this menu, and that was quite notable. The wines were by themselves great, but dit not fit the dishes as one would expect. Almost like the kitchen and the dommelier did not play the same game. They were also not presented with taste notes, which again told me that they were paired on a theoretical base, but not actually tasted with the dish by the sommelier. We had one non-alcohol guest at our table. The only non alcoholic beverage available was sparkling tea, in addition to coke and sprite. From a 3-star restaurant i expect a paired non-alco package as well. We started with some wonderful cannapees and champagne. Especially one with creme fraice and caviar with maple syrup poured over was amazing. The first starter was scallops this dish was amazing, absolutely what you expect. The following lobster dish was equally amazing. Afterwards they served a wonderfuly prepared cod, with a red wine and bacon reduction poured over which was amazing by itself, but killed off the taste of the cod completely, as a norwegian I’ve had my fair share of cod, with this strong tasting sauce, maybe a cliff-dried fish, making it more of a baccalao would have done the deal. The lamb was OK, but more of a bib gourmand style. In other 2 and 3 star restaurants they aways prepare something tableside in an impressive way. Except for their love if pouring sauce over things, such was abscent. Next, a small piece of bree, with more sauce poured over. The wine pairing with the cheese was a total miss, we told the sommelier, who told us he disagreed, and vanished never to be seen again. A small pre-desert of rhubarb before they poured chocholate sauce over some chocholate and hazelnut mouse. Both average. All together below a three star michelin standard. Especially the noise around the table killed much of the mood. We complained to the manager who apologised and deducted the service charge. The meal was still way overpriced compared to it’s value. Had this been a one starr restaurant, and prices like that, they wouls have goten a much better review from me. The manger told us that the website informed about the noise around the inspiration table, I’ve checked this and could not find such information. The whole experience makes me woder: Is Gordon Ramsay actually still a part of this production, or is his name just a brand to draw attention?
5/5 by
Ahmad on 02/25/2023
The food was amazing and maki our server was fantastic!! We will definitely come back and try more dishes
Let me preface this review by stating that the service was impressive, there were many staff and they were very attentive. You couldn't take a sip of water without it being topped up for you. They were all very well presented and professional. We visited RGR to experience our first three star restaurant having only previously experienced a two star or below. We had high expectations, especially because they had maintained their stars for 25 years. We have however had mixed experience with starred restaurants. I am Vegan, my partner is not. We often visit to try the tasting menu to see the best that they can offer, and in this case we both ordered the Prestige menu. Important due to direct comparison considering the cost is the same. We had sent an email in advance explaining that I am Vegan and we didn't want to see what so often happens, which is that the meat eater gets a dish, and the Vegan gets the same dish, minus all of the elements which are not vegan. Leaving a sad replica. This is mostly what we got. The Amuse-bouche were great. (not fantastic) and I didn't feel left out. However the first course of Salad was a bad start. My partner got a duck salad and the waiter described a honey and vinegar sauce which she drizzled over it. I was presented with the same salad, without the duck, and the waiter attempted to pour the sauce before I covered my plate with my hand and verified that it had honey in it, and explained that I am vegan. This is not the experience I would expect of a Michelin restaurant. The bread arrived next, and the normal bread looked phenomenally delicious. The waiter joked about how it was time for her favourite course and presented it to my partner, I love bread, this stuff looked like magic. It was fluffy and golden, 4 segments and glazed with something like honey again. Beautiful. Then they served me two sad slices of wholegrain sourdough bread. They were really not the highlight of my day. The flavour was almost non existent and obliterated by the olive oil they were served with. (nice olive oil). The next course, I had 3 pieces of asparagus with some sauce. My partner had Gordons renowned lobster ravioli. (You don't hear about Gordons famous trio of asparagus stalks.) the pre-desert was classic as well. my Partner had quince sorbet, with a honey icecream and topped with a beautifully presented honeycomb. You could see with my dish, that they started just as strong. I had the same quince sorbet. - then... they just presented it to me. We are paying the same amount for this experience remember. The vegan doesn't get a discount for the fact that they receive 1/3rd of the dish... I have to hand it to them, the main desert was beautiful. Truly delicious - really enjoyable. It did not make up for the whole experience. They had recently increased their prices for the menu as well (after we booked, prior to paying) so we paid over £500 for what would be a truly forgettable experience were it not etched into my memories as such as disappointment. We have eaten much better elsewhere at a fraction of the cost. The bar gets set higher when you expect a large payment for a service. So deliver on that promise.
5/5 by
James on 02/17/2023
The best. Without doubt the best restaurant we've visited. From the moment you enter through to departure, you want for nothing. Great food, drink and service.
I’ve waited a few months to write this review. Maybe we’re outliers, but the experience was only memorable in the fact that it was gloriously underwhelming. The dishes were fine; the ‘space’ uninspiring. I took my wife for her sixtieth birthday. Could have gone to many an exciting city for what we paid. No regrets though.. life can throw curved balls at you, and you just have to ride the punches.. I love a mixed metaphor.. Recommended only if you have bottomless resources..
We came here for my birthday. I got a lovely card from the restaurant staff on arrival. We had the prestige 7 course starter menu. I could have had the 7 course Surprise menu but the Prestige menu had crab, lobster, fallow deer and turbot on it; all my favourites. The staff were engaging, informative and friendly. The wine was amazing along with the champagne to start and the port to finish. Have the extra cheese course! Also got a little chocolate cake with a candle at the end that was like a Jaffa cake. First time at this restaurant but went to Petrus at the end of last year. Gordon is possibly the best chef we have visited.
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A rare change to experience perfection.
We have eaten in many of Gordon Ramsay’s restaurants but this was our first visit here. We received a truly warm welcome and we’re shown into the dining room, which had an understated classic feel. We were presented with a number of “treats” as we looked at the menu, which were all lovely and very different. We opted for the Carte Blanche, a surprise tasting menu, which was a great decision. Every course was so well crafted, striking just the right balance. Service throughout was absolutely perfect, every member of staff being friendly and efficient to a level it is impossible to fault. Of course this is not a cheap meal but it is an experience and, in my view, offers a rare taste of perfection.
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Absolutely one of the best, the presentation, the tastes,
Absolutely one of the best, the presentation, the tastes, the service, and the attention to details. A great experience.
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Terrible Service! Our flight from the US to London was
Terrible Service! Our flight from the US to London was cancelled last-minute due to mechanical problems, so our arrival to London was delayed over 24 hours and it meant that we would miss our dinner reservation. I called the restaurant to see if alternative arrangements could be made, but they reportedly had no availability while we were in town. As it happened though, the restaurant ended up being occupied by activists and having to shut down the night of our originally scheduled reservation, so our reservation wouldn't have been honored anyway. Despite this, they still charged me the cancellation fee of over $350. How do you get charged a cancellation fee for a reservation when the restaurant wasn't even open? I've tried for weeks now to resolve this with the restaurant via phone and email, but they're unwilling to refund me the bogus cancellation fee and have stopped returning my messages. There's no way the food is good enough to put up with such terrible service. I would recommending avoiding this place at all costs.
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A journey of the senses.
4/5 by
MC F. on 10/25/2022
..I opted for the Carte Blanche experience, which allows the chef the freedom to get creative, highlighting seasonal ingredients over 7 courses. Well, I kept track, and, including the incredible amuse bouche and additional surprises, I was actually served 11.I was careful not to eat every last bit of food to reserve room in my stomach to try everything, and even then I cut it close. There was a "pre-dessert" and a dessert, and when the server brought another trio of treats after dessert, she saw the weary look on my face and said, "I promise, this is the end!" :)Every dish was beautiful, and every bite of food satisfactory; however, for a 3 Michelin star restaurant, I fully expect to be blown away at every step of the journey, and that actually didn't happen. The lamb was absolutely stunning, with a gorgeous layer of crispy fat and incredibly tender and juicy meat. I opted to have white truffles shaved over my cheese course (the tart shell was impossibly crisp, flaky, and buttery,) but I honestly found the overall dish to be unremarkable. My favorite dish was the Oyster Surprise, which was oyster custard topped with dill and caviar and served with a tempura oyster with dill pickle gel.Service polished and attentive, albeit a bit stiff, and the wine recommendation was spot on! But was I blown away? I'm afraid not. Still, it was an elegant culinary escapade.
I visited The Woolpack in Stoke Mandeville for dinner with my husband this evening. I ordered fish & chips with mushy peas. When it arrived the mushy peas were garden peas squashed with a fork & the fish was cold. I sent it back & they replaced it. The second time out still the same peas, the fish had no taste & the chips were scraggy ends that you get in the bottom of the bag. I hardly ate any of the meal. In all fairness the waiting staff were very apologetic & they did not charge me for my meal. This the second time I have visited this restaurant in the last couple of months & have been disappointed on both occasions. I had breaded brie bites which had no brie in. For my main I had fish cakes which had a huge square fish bone in it. I can honestly say I will not be visiting this restaurant again.
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Bad flavour combinations
2/5 by
Rose on 08/04/2022
The service and staff were great, but I found the flavour combinations terrible, felt sick after. Do not recommend.
We went for lunch today and opted for the a la carte menu, however with a twist. They offered an extra course of Australian black truffle on scrambled eggs. Well why not! Our starters were the heirloom tomato salad & the veal sweetbreads. Then came the black truffle eggs - OMG. For mains we both opted for the roast pigeon. Wow, just wow. Service was as excellent as you would imagine. A special shout off to the head sommelier who’s experience & knowledge we sought when deciding between different domaines & years. His recommendation was excellent BTW.
Simply the best restaurant dining experience in my life! Impeccable service, attention to every detail. This restaurant did not disappoint. The tasty canapés kept coming. Dover Sole was to “Live for”. We will incorporate the shaved ice mint at our next dinner party! The raspberry soufflé could have floated away if I didn’t devour it so quickly. Should have ordered two! My only regret is that they don’t have a restaurant like this in Canada! I will be back👍
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Outstanding service and food but lacking a little creativity?
We visited here in May as part of our honeymoon and it was exceptional. From the moment we arrived, the service was attentive and outstanding - we received a congratulations card from the team and also some special dishes to make us feel very special. The food was exceptional too. Our only feedback was we felt the creativity menu was not particularly "creative", in that no dish stood out as being utterly different - perfectly cooked, amazing ingredients, wonderful flavours yes but sadly not inventive or innovative. Also the dress code was not upheld (unlike The Ritz) with some diners in polo shirts which made you feel you weren't eating somewhere exceptional. However overall, you cannot fault the amazing service, food and experience
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Restaurant Gordon Ramsay, 68 Royal Hospital Road, London UK
We had lunch at Gordon Ramsay's flagship restaurant. It was as delightful as we remember it 15 years, 10 years or 5 years ago. A pure delight to see food, setting and service to be perfect yet personal for so many years at that level. Chapeau to Mr Ramsey and his teams over the years. Thank you for a memorable family experience.
We came for our anniversary dinner and to be honest the food was pretty average. We have been to many a nice restaurant even others which regard the same standard but we were most disappointed. The service was excellent but as described the food was just average. As soon as we mentioned this we were ignored for 20 mins. To be honest I wouldn’t be surprised if we just walked out they wouldn’t have noticed. Would not recommend. I would take Gordon’s bottomless pizza any day over this shambles.
Visited for lunch with a friend who is disabled and unable to eat large portions. Waitress was very helpful, allowed a children’s portion for my friend. Food was plentiful, warm and excellent presentation. Price was very reasonable. Would def recommend this restaurant.
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This has elevated my entire living existence.
Thank you everyone for living your best creative experience. We loved every moment.
The food is impeccable. In other 3 or 2 star restaurants I visited I still get surprised by how some dishes are just really off. That doesn't happen here. Top produce and prepared in the best way. This is also the bottleneck. This was my 3 visit over a course off 5 years and the dishes don't really change. The main ingredients change but the garnish and the way it is presented are always similar.The carte blanche menu was also on the safe side.That saying some dishes i had here are on my all time favourite list. What let me down was having only 1 kind off bread. And the honey made it real sticky wich you can't get off your fingers. The reason i probably will not visit again is because of the waiting staff. Amount off staff in the dining room is insane and this combined with a small dining room it is way to much. The personal touch off Jean-Claude made the difference in other visits and then it didnt bother me because you always had 1 person to communicate with. Now after 2 hours I still had no idea who was the sommelier, maitre etc. Everybody was really nice but for me it holds up the classic image people tend to have off a michelin restaurant. Wine paring was excellent and not a fixed price is maybe nice for the sommelier to get the best pairing but for a set menu I think one should offer a fixed price. Price off wine a glass is a bit higher then in similar restaurants.
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The wine list - it's extensive burgundy selections - and
The wine list - it's extensive burgundy selections - and presentation at the table were genuinely special. Additionally, the service was flawless - which you would expect. The greeting upon entering the restaurant was a bit cold relative to Jean Claude. His lack of presence was obvious. The food - just not special really at all. The sirloin was tough, which shocked us all a bit. The turbot lacked any real taste and the pairing of Dover Sole stuffed with truffles just didn't work - as the truffles overpowered the subtle fish. The apple tartine was generally agreed by the group to be the best apple pie ever. It was fun. And a memory. But not worth it - because of the food.
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Hell's KItchen is not just a TV series
I recently went to visit Islington as I returned to the UK for good. After a few steps in the Angel area I found a nice cute venue owned by Mr. Ramsey. It is close to the tube (a couple of blocks away) and very close to one of the Hilton's (one block away). I had not had the pleasure of dining there before so I went in. Service was excellent and price within my range (there was an offer for a burger and a drink that was affordable). I was practically in oblivion when I had this burger and the best part was that I could eat is 'rustic style' (meaning with my hands), it was delicious and practically melted inside my mouth. The place was open and perfectly sanitized. Restrooms were spotless and staff very helpful. Of course I walked 16,000 steps or more afterwards to make sure no calories were stored but the experience itself was simply lovely. Hope you try it too and... enjoy!
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We went here with family on Fathers Day, and we were quite
We went here with family on Fathers Day, and we were quite underwhelmed. The steak was undercooked and the cut was so thick that we couldn't even cut it with the knife. Actually the only dish that I could recommend here would be Beef Wellington. It was extremely overpriced , would not recommend!
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My husband had Gordon Ramsay's flagship on his bucket list
My husband had Gordon Ramsay's flagship on his bucket list for a while now so when we took a trip to London, dinner here was necessary. The first thing I noticed was just how simple and understated the decor is; it sure seems like they want the food to be the focus. We had 12 courses including the amuse bouches. Amuse bouches:-3 bites - all delicious except the bacon mousse but that's just due to personal preference. -1 tomato broth - so light and yummy.Bread: THE BEST BREAD EVER. Most Michelin restaurants give you sourdough, but GR gave us the most amazing soft dinner rolls baked with herbs and a drizzle of honey. Of course they were warm and came with the best homemade butter. It was the best bread I've ever had.Courses:-Scallops "ceviche" - delicious and so fresh-Lobster - they said this dish was new (we came 5/27/22) and OMG KEEP IT ON THE MENU FOREVER AND EVER. This lobster dish was absolutely perfect. I can't even describe it, just know it was my favorite dish I've ever had at any restaurant, Michelin or otherwise. It was that unbelievable. I had to eat it so slowly because I was trying to savor every bite. -Sea Bass - tasty, cooked to perfection but after the lobster it was a let down. I realize it's 2 fish courses then red meat, but switch these two so the lobster is second.-Lamb - also really good, cooked perfectly -Rove de Garrigues - their version of a cheese course with soft cheese, shredded cheese, apricots and a drizzle of honey. Definitely a different course. I liked it more than my husband, just didn't care for the chewy apricot - it would've been better with a smooth apricot jam.-Golden egg dessert - almost like a fancy creme brûlée with caramel - it was good, not my favorite -Savarin - fresh strawberries with an earl grey Chantilly cream over a really light pound cake - really light and tasty! Gave us a nice bite at the end.To finish there were a few different chocolate bites, which were all good but nothing specific that stands out.Everything was very tasty but I'll forever remember the bread and that lobster course. I would give them 5 stars over and over again just to have a meal of those two things. I'd say the meal lives up to the name!
I booked this for my birthday. As I am getting older I realised I've never tried a 3-star restaurant. There weren't too many open at this point so I booked RGR a few months in advance. The experience in my mind is everything I love in good food. Nothing at all was pretentious or showy. The food was sublime. My partner is a fussy eater but the restaurant accommodated her beautifully. The one thing I talk about is the duck salad. I'll be honest, I looked at it and was disappointed. It looked dull. Really dull. It barely had any duck and was full of tomatoes. I am not keen on tomatoes, and my darling fussy partner absolutely hates tomatoes and all we see are tomatoes. She doesnt touch them until i coerced her. Normally I don't encourage eating tomatoes. But these are the best frgging tomatoes ever. I have never ever had such amazing fruit in my life. When the plates were being taken away, I asked the waiter how they do it, and its fascinating to learn how they actually go about making such a simple fruit taste so damn good. -This dish is an homage to tomatoes in my opinion. I am not going to talk other dishes in such detail. -I was wondering what the fuss is about with regards to once of the signature dishes. -The deserts were insanely good too. Expensive but definitely worth it if you're a foodie.
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Last Reply by CelebratedStreet63 (03/15/2023 4:29 pm)
5 Replys, 2 comments
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Best answer by ColorfulRod45 (07/09/2021 5:17 pm)