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🙂 4/5 - A little more intense this time.
By 👻 @EvocativeFold67, 10/10/2021 11:14 am
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Second time bidding and this I e was a tad more intense. For starters, the trader never confirmed the reservation change; therefore, my bid was actually picked up by someone differently. We arrived at the venue and they had no proof of my reservation. She gave me two names, whom it could have been the official place hinder. Nonetheless, I transferred the reservation to my name in ample time but was still detained for a moment. I think that is why we were seated ALL the way to the back, when I preferred the middle room. I will return; however, because AT has a great concept!
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Reply from 👻 @CunningChange19 (10/10/2021 8:53 pm)
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Hey EvocativeFold67! Thank you very much for the detailed review, this feedback helps us make our platform better. What happened to you should never be the case. We reviewed your transaction and found that the name change was confirmed by the venues general manager, likely the GM did not communicate with the front desk team after sending us the confirmation. Our process is designed to avoid such issues by always requesting a digital name change confirmation from the reservation system, which our transfer agent failed to do. We are terribly sorry for this and spoke to our team member to make sure our process is always followed to make something like this not happen again. We have credited 5,000 Traderpoints to your account as a sign of apology, we are so excited to have you on our platform and are very much looking forward to read from you again!
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