A Disappointing Visit to Rooh Palo Alto - ROOH Palo Alto - Buy Reservations
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🤮 1/5 - A Disappointing Visit to Rooh Palo Alto
By 👻 @Cynthia F, 03/10/2022 3:00 am
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Rooh Palo Alto
We had been to Rooh in San Francisco earlier and were impressed by the light, bright atmosphere, the excellent service, the varied menu, and the high quality of the food. So we were motivated to try Rooh in Palo Alto. Our experience there was disappointing. Here’s an overview of our impressions.
Plusses
• Talent in the kitchen. Nuanced flavors.
• Backup wait staff efficient without being intrusive
Minuses
• The waiter didn’t bring the wine we ordered, substituted a wine that cost 3.5 times the one we chose, and then didn’t tell us about the change. Fortunately, we caught the problem before the bottle was opened.
• The handheld device used to sign for payment presented the wrong amount for signature. Despite that, the correct amount was charged to our credit card. The customer wants to sign for what she’s being billed.
• The handheld device required a “how did you like us” survey as part of the payment process. That’s too aggressive. I just want to pay the bill.
• There is no paper menu, so you can’t see most of your options at one time but must page down lists on your phone. A solution: offer a paper menu for those who prefer them.
• The music was too loud to allow normal conversation.
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