Almost a month ago, we had lunch at Rooh in Palo Alto. - ROOH Palo Alto - Buy Reservations
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🤮 1/5 - Almost a month ago, we had lunch at Rooh in Palo Alto.
By 👻 @G M., 03/13/2023 3:00 am
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We had read great reviews online and some people in our network. We went with big expectations, the ambience was good. But that was about it. The water glasses, smelled of food, not sure if they were washed with soap before previous usage.The Goa cooler was not prepared like the pictures on Yelp review. The Aloo tikki looked like it was just thawed minutes before serving us. But the biggest turn off or joke was the Kulfi with Rabdi. The kulfi was just served without any Rabdi, I told the waiter about it, he called the chef. The chef said there is Radbi in the desert, I asked him to show it to me on the plate, and he just pointed to the 4 decoration dots on the plate. The decoration dots were sour. Rabdi is NEVER sour. Clearly the chef had no idea what he was cooking foregt knowing anything about Rabdi. A minute later, another waiter just sneaked in some Rabdi in a separate small cup at our table and ran away before we could ask any questions. We were disappointed and left after paying the full amount. Finally at the exit the manager magically appeared from somewhere. He talked to us while we were exiting and said that the head chef had taken off for the day. I understand that this maybe just one off instance, but the person responsible for Chef duties should have been informed well about the dishes. If not please remove the item from the menu. The manager also said that next time he will treat us better, but I am sorry i don't think i will return to this place next time. Advice to the management - please remove dishes from the menu, if they are not served in the way described on the menu.Note to the owner- Before reviewing on Yelp, I gave you a chance by sending my review on your website, but no one from your team responded in this one month time. Hence I have to now post this publicly herw.
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