AppointmentTrader FAQ - Ruschmeyer's Montauk - Trade Reservations
Save up to 30% at Ruschmeyer's Montauk!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Standard Room
- Standard Ocean View King. Partial Ocean View Terrace. Newly
- One Bedroom Residence Ocean View 1181 Sq Ft (Full Kitchen Terrace)
- Two Bedroom Residence Has Ocean Views 1305 Sq Ft (Full Kitchen)
- Our 2 Bed Plus Den Residence Is A Private Custom Designed
- Ocean View Three Bedroom Cottage. Ocean View Fireplace. Full
- Any Suite
- Deluxe Ocean View Junior Suite Bi (Level Private Terrace Ocean)
- Standard Ocean View One Bedroom Suite. Partial Ocean View King
- Deluxe Oceanfront Two Bedroom Suite. Steps From The Beach. Two
- Our Superior Jr Suite Has A Partial Ocean View. Superior Ocean
- Superior Ocean View One Bedroom Suite. Ocean View. King Bed.
- Superior Ocean View 2 Bedroom Suite Views Of Our Private White
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Two Terraces. Queen
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Queen Sofa Bed Views
- Any Deluxe Room
- Deluxe Ocean Front King. Closest Rooms To The Beach. Floor (To)
- Deluxe Ocean Front 2 Queens. Closest Rooms To The Beach. Floor ()
- Deluxe Ocean View King. Ocean View. Private Terrace. Newly
- Dlx 2 Bdrm Ocean Front Cottage.ocean Front Fireplace.private
- Deluxe Oceanfront 3 Bedroom Cottage.
- Dlx One Bedroom Oceanfront Cottage. Fireplace. Kitchen. Private
- Any Superior Room
- Superior Ocean View King. Ocean View. Private Terrace. Queen
- Any Family Room
- Std Ocean View Jr Suite Bi (Level Living Space King Bed And A)
Ruschmeyer's Montauk Reviews from The Last Year
"Dmitri" is a liar and stole our money, which he sent us
"Dmitri" is a liar and stole our money, which he sent us texts confirming that we would get our money back after we discovered animals living in our room, a clogged sink, and dirt everywhere. There is no check-in process, nor on site management. I will absolutely never return here. I hope that this place shuts down for fraud. Two other groups of people were lounging around the "courtyard" area facing the same problems as us. Try sole east, it's a cheaper option for a much bigger and cleaner room, pool included.
We stayed in room 13, a suite, and we found a snake under
We stayed in room 13, a suite, and we found a snake under my bed. It was about 3ft long. See attached photos and video. Customer service treated the incident like it was absurd that we would be distraught over FINDING A SNAKE UNDER THE BED. Details below. I planned my best friend's bachelorette weekend in Montauk, and booked Ruschmeyers. We had a Friday through Sunday booking. Saturday night, we returned from dinner, and a snake was spotted in the room. We looked through the room and discovered a snake under the bed that I slept in Friday evening. We called the after hours line (there is not a single staff member on site at the hotel) and they sent someone to remove it. The snake was huge. (See attached photos and video). It was close to 3 feet long. It was terrifying. The whole night all I could think about was how a snake was under the bed that I slept in the night before. We did not sleep that night. Since this incident happened, it has been difficult for me to fall asleep. I now remove the bed sheets prior to getting into bed at night because I need to make sure nothing is underneath them. I arrived back home to Chicago Monday, and called customer service Tuesday. I was greeted with hostility. The person on the phone made it seem like it was absurd that I would be upset about finding a snake under the bed. They said 1. Well, it's a rural area 2. Well, we did remove it I didn't even receive any semblance of an apology or acknowledgment of how scary the entire incident was. Customer service said " so what are you asking for" and I said I think some form of refund is appropriate. He told me he would call me the following day with an outcome. Wednesday came and went, nothing from Ruschmeyers customer service. I called twice Thursday, no answer. I texted the thread where they had previously reached out to me, no response. On Sunday I had the bride -to- be send an email and explain what happened, with pictures. No answer. She followed up on her email. They finally responded. They said they would give her a call Wednesday. Once they called her, they told her it was really out of their hands at this point, as I waited a WEEK to reach out. I called 2 days after checkout, math is hard for some I guess. It was the same customer service rep I spoke with the week prior. They behaved as if her email was the first time we reached out. They offered a small reduction in the total bill. She called them again and I joined the line. I laid out exactly how many times I reached out, how they told me they would follow up with me and never did. We argued. I explained that at this point. with their lack of understanding and their dismissal of our complaint THAT WE FOUND A LARGE SNAKE UNDER A BED I would expect a full refund. They denied us this. They mentioned that if we visited Montauk again they could offer us some discount on a new booking. To think we would ever stay here again, knowing their casual and dismissive response to our rightful complaint is laughable. We finally came to an agreement that they would refund us a night of the stay. To recap, it took: 10+ unanswered phone calls 5 text messages that were ignored 3 actual conversations with customer service, of which not a single "I apologize that this happened" occurred I am attaching pictures and videos of the snake. It is incredibly disappointing that Dune Resorts treated us so poorly. To treat this situation like it was something overdramatic, or did not warrant us as guests to be upset, well I will let the video and pictures speak for themselves.
Montauk's Best Hotels that are most frequently booked by customers of Ruschmeyer's Montauk
Ranked #18 in Montauk's Best Hotels.
AppointmentTrader FAQ
Questions and Answers around the platform.
47,704 People following
889 Questions
581 Answers |
Ask a question about AT |
I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Virtual Name & Email on reservation
Hi Community,
I am new to this site and just recently bought a reservation here. I noticed that on the reservation page, it is booked under a random name and a virtual email address.
I can't find any button to change either the name or the email for this reservation I bought. So, should I just say that random name when I arrived at the restaurant? Not really sure about the procedures.
Best
Can you book private clubs ?
I put a bid in for 5 Hertford street but wasnt sure if they work w Appointmemt trader...anyone know? thanks
Give the best answerHow do payouts work?
Once a reservation is bid on or taken - how is one paid out?
Give the best answerWhat does bid active time window mean
Is this what reservation times looking for ? Or when my bid can get filled?
Give the best answerDo any restaurants require ID for a reservation?
Do restaurants require ID for a reservation? What happens if someone purchases a reservation and can’t get seated ?
Give the best answerBidding on reservations?
This is my second go around bidding on a reservation and it looks like it won’t be much of a success again. Has anyone on here ever bid on a reservation and successfully got it? It seems to me like the reservations I bid on don’t even exist
Give the best answerCanceling name change request?
How do I cancel a name change request
before a call has been made to restaurant?
Is there a way to see sold listings?
Looking to see which listings have sold
Give the best answerIf an establishment cancels..
If an establishment cancels a reservation for whatever reason, will the seller get penalized? If so, how?
Give the best answerTransfer request no response yet
I bought a reservation and posted a transfer request to my name this past Sunday and have had no one confirm for me as I also have a special request also. The reservation is soon and I am concerned
Give the best answer10%+ Refund Rate Medal Removal Question
Hi Teams,
I got the 10%+ Refund Rate Medal since RESY terminated my account last month.
Now my refund rate has returned to 10% which is lower than the 11% threshold.
But I can still see the 10%+ Refund Rate Medal in my profolio and my payout is still
be limited, When can I get rid of this metal?
Thank you so much for your help!
Best,
Do bids include deposits?
Do bids I would create include the $50 pp fee for restaurants like carbone torrisi etc?
Give the best answerPostpaid?
What does this mean?
Give the best answerWHERE ARE MY PAYOUTS?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!!
Give the best answerTransfer
How do I change a purchase reservation to my name??
Give the best answerDelete account ?
How do I delete my account
Give the best answerWhy do they need such personal information.
Why do we have to give such personal information to get a refund from my trades? This makes me nervous.
Give the best answerWhy is this place such a scam?
Multiple times have been given false reservations and no way to get money back
Give the best answerDeposits credited to final bill
I have a reservation that includes $50 per person deposit that they add onto the end of the bill. How will I get that back?
Give the best answerCancelled Reservation
I arrived for a reservation and the reservation I purchased had been cancelled. How can I get my $$$ back?
Give the best answerIs my reservation legit?
I paid for a reservation to Golden Steer. I looked at the details. The confirmation screenshot was to another restaurant in Miami.
Give the best answerUnsubscribe
How do I stop getting this emails. I’ve been trying to months
Give the best answerHow do I get my money back for a failed reservation?
Bought a reservation for a party of 6 and I was told they called and let the person know that they can only do a part for 5. Couldn’t do the reservation.
Give the best answer