Russ & Daughters Brooklyn - Buy Reservations

I came here since I was in the area for temp work and wanted to try the Russ Daughters hype. I never been to the original location since it is out of the way and I hear super busy. I got the 15$ Lox everything bagel and it was good but definitely not worth 15$. I had lox bagel all over south Brooklyn and compared with so many other bagel spots the bagel and lox here was a bit below par with other places. The everything bagel was good with a lot of seasoning and the flavor of the creme cheese and lox was good. But the bagel was tiny small and the amount of lox they put in the bagel was offensive. Like 3 thin flimsy wet budget toilet paper. What makes matters worst was that the staff was slower than other places in acknowledging the customer and saying hello to the person on line. It was not even busy. I will try the Manhattan location someday but this place is a bust.

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The place is located in a large food hall and office building. I was pretty pumped to try it since they are so known. When walking in they have windows for their kitchen so you can see how everything is made which is pretty cool. I ordered a everything bagel with pastrami cured salmon, tomato, and scallion cream cheese. The bagel was soft and fresh, not as flavorful as I wanted but still good. For nearly 18 dollars I expect a bigger sandwich. I was pretty disappointed by the portion size. Overall it was a good sandwich but I'd definitely wouldn't waste my time coming back. There is plenty of other options in Brooklyn that are much better and definitely cheaper.

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Took the ferry for the nice skyline views and ended here in Brooklyn. In New York, a bagel doesn't count as a full meal and its a standard to start your day so naturally we went to Russ & Daughters. Price is higher, but seems like they use quality ingredients and spruce up a standard lox with caviar or ikura. One was the Super Heebster with whitefish and baked salmon with horseradish dill cream and wasabi flying fish roe. Definitely elevated, on the saltier side, but I enjoyed it all! Toasting of the bagel so the fried garlic aroma fills the air is top notch. This location has lots of space to order/wait for your order. Came early in the AM, was not busy and staff was friendly to answer questions, and they were kind enough to cut them into pieces for us -- a much cleaner job than we would have done!

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Very mixed experience with seriously questionable, stressful customer service. After the sudden death of a dear friend, I wanted to bring a platter to a shiva call. I read the website and it seemed I needed to call in order to order catering (and that shiva calls were exempted from the 3 day lead time - I was in fact calling with 5 days' notice, so even though it was the holiday, I assumed it would be fine). I called, and Rebecca, the catering manager fibbed and said I could just order catering online.I spent 20 minutes looking and couldn't for the life of me find where to order catering through the online system. I called back, reached someone else and was told that the ONLY option was to order online because due to covid, they would not be able to provide any catering. I begged, I pleaded. A vague sense of sympathy but decidedly unmoveable.So, I went ahead and placed the order and went out and purchased platters to prepare it further myself. Then, 2 days before the delivery, I received a call from Rebecca, who said my order date would no longer work and I had to call back to rearrange, not leaving a number or extension. Their phone system was changed to remove the option to reach someone for ordering so I spent 15 stressful minutes pressing numbers at random trying to find a way to get through to someone in the store, thanks to Rebecca's careless disregard and lack of effort to make things right.When I finally reached her, she was SO RUDE. Couldn't care less. I explained that I don't have a car and was planning on picking up the food on my way to the shiva call and now would have to take an additional 2 hours to get to the Navy Yard on New Year's Day to pick up the order. She was awful. Wouldn't waive the delivery fee. Then, she entered the date in wrong and set the order up to be delivered on the 31st at a time when I wasn't even home. Again, frantic calls, and finally, got through to someone else, who fixed the delivery and admitted this whole fiasco was exactly that. A total lack of care from start to finish.Guess what? Their fish is great, so that's the only reason this isn't getting a 1 star review. It makes me mad to admit it, but I will because that's what most people care about. Their rugelach was good, not great. I couldn't order bagels since they wouldn't be fresh. But no platters, no extra stuff to have with the fish, and the WORST CUSTOMER SERVICE I have experiences in a very long while. Covid or not, treat me like a human being. They didn't. Rebecca didn't. I hope someone at the location will actually read the review since she made very clear that complaining would do nothing since there was noone else to ask for help. I certainly will never rely on them in the future for any catering.

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Discovered the awesome Russ & Daughters of Houston Street has a location in Brooklyn... Only discovered it by chance when mapping the route to Wegman's for my cousin in Forest Hills. Now there are TWO reasons to come to the trendy Brooklyn Navy Yard: Wegman's & Russ & Daughters. All the great appetizers you find at the Houston Street location are here in Brooklyn! You can order in person as a "walk in" but expect a wait**. Here is a top: Order in advance online... your order will be ready and waiting for you with no wait! I was very pleased with everything! Delicious & Fresh!!** A word about Russ & Daughters: This is NOT a corner deli where you can get a crappy sandwich in 2 minutes. I noticed some of the poor reviews don't realize this. Russ & Daughters is an old school Jewish Style APPETIZING STORE ... NOT (repeat NOT) a corner "deli"; Many customers are here for the expertly wafer thin sliced smoked fish items and schmears and salads. Each needs to be prepared and weighed. Yes! This does take time and there are long waits for walk ins. (The food is worth it, though). Russ & Daughters also doesn't sell the supermarket grade, pre-packaged products found at your corner deli... the items here are freshly cured and prepared by Russ & Daughters. It is worth every penny. That is why I pre-order online. It doesn't cost any more and your order will be waiting for you.

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They have a good variety to choose from. There was a line that moved fairly quick.

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Very underwhelming experience especially since the locations in Manhattan are well known.The portions were tiny. Usually, when I get any sort of LOX/bagel sandwich at a bagel place in NY I can only eat half of it because the portions are huge. At Russ & Daughters, I could finish the whole bagel because they skimp on everything. I've never been to a place where they charge EXTRA for onions, capers, and tomatoes (50 cents each) on a lox bagel... So you're paying $16 for a bagel, cream cheese, and a thin slice of salmon. I know its NY and everything is overpriced but there are plenty of other establishments worth your money.On top of the sad portions, the lady helping my friend and I wasn't very friendly and that just made this mediocre visit even worse.Maybe the Manhattan locations are better (but always with a wait because of tourists), but I don't feel the need to visit them with all the other bagel places in NYC.

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