Sartoria London - Buy Reservations

I have been twice in this high quality Italian restaurant. Carbonara pasta is very delicate but Tortelli with nduja are really a special dish. as a starter I enjoyed Vitello tonnato while for dessert Zabaglione with Marsala is a must to have. Service impeccable and top quality.

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This was such a disappointing anniversary meal. Service from the beginning was slow to the point of non-existent. We eventually got menus but then had to try and get staff attention for a drinks menu and then again for the wine list. Food was finally ordered but the mains came before the starter plates had been removed. The food was average at best. I had the pasta and my husband had the beef. Pudding was okay but not special and service remained poor. The sommelier knew we were unhappy when he asked how our meal had been when we paid and we said 'it was okay’ to which he replied that he'd been run off his feet all evening. No apology. Strangely the chef did contact me on Instagram after I made a comment about the poor dinner but despite having my details, he has not been in touch. I cannot recommend this restaurant.

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Things aren't always perfect, that's life, but it's the sign of a well run establishment when any issues are dealt with swiftly, professionally & courteously & such was our experience last night. Our table allocation was ultimately sorted out successfully, with grace & no fuss made. The staff here are, without exception, friendly & efficient, nothing is too much trouble for them. An issue with my partner's fish dish was apologized for & quickly rectified . The meal was superb from start to finish, in fact some of the best if not THE best food eaten outside of Italy itself. The tortelli di buratta e nduja & the venison ragu fettucine deserve special mention, quite simply wonderful flavors & perfectly executed dishes. Thanks also to our knowledgeable sommelier who advised & guided us on the wine choice with none of the pressure, so frequent in high end restaurants, to sell the more expensive bottles ! All in all a delightful evening in comfortable,elegant surroundings. I cannot recommend this restaurant highly enough & look forward to returning. Maybe life is perfect after all.

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Thursday lunchtime not very busy .Four noisy hungry guys had fantastic food and great service Francesco Mazzei came in and a chat

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Don't be fooled by Stanley Tucci's experience on the BBC program 'Searching for Italy'. Sartoria obviously rolled out the red carpet for him. As you'd expect.. obviously!! Unlike Stanley's, my black cod was the size of a fish finger. And actually this place is nothing to write home about. Also my experience was that the restaurant staff couldn't wait to get you out!! Btw... Don't ask for a birthday experience. As this is what you'll get!! I suppose I could have licked the tile/plate.

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We were so excited to visit this restaurant, however, that soon diminished. Our table was terrible, we were placed on a very small sofa along with another couple. I felt sorry for them as they were mid main course when we had to squeeze past to be seated. We may as well have gone to dine with them we were that close. Not really the setting we would have liked, even more disappointing as the restaurant was more than half empty and everyone was on top of each other. We must have been asked half a dozen times for our food order, but all we wanted was a drink, it took a very long time to get our drinks. Positive point; the drinks were fabulous. However, the price on the menu and the price of these on our bill didn’t marry up, the bill was more expensive, management should look at this and have them aligned. Now, my biggest problem and also the issue with a lot of other diners was the “chefs menu” don’t be fooled by this. Unless you state at the time of booking you can’t have this. But I cannot see anything on the website or Insta page that backs this up. How awful that management have a member of staff to deliver this news. Absolute scam. I really wish I’d walked out at this point. However, as stated earlier we wanted to see and taste the food which had drawn us in from their social media posts. For starters we had burrata and scallops, 10/10 on these, absolutely delicious. Main course we had lamb and cod, I really wanted the salmon but that wasn’t available to me. Sadly both these main courses were disappointing, the lamb was exceptionally fatty, and the cod was a feeble tail piece in two parts. Ordinarily we would have had a few drinks, we only had two each as the service was so slow. On a very positive point, every member of staff was delightful. What a wonderful team you have. I think you should rethink advising something which isn’t available as it was very awkward for you lovely team members to deliver to your paying customers. The man on the table next to us (I know this as they were practically on top of us) was furious about being told he couldn’t have dishes on the chefs menu as he hadn’t stated he wanted this at the time of booking. The ladies toilets need attention, it was freezing in there and toilet seats not attached, very poor maintenance. There is a service charge on your bill, and a cover charge for each drink they bring you. How ridiculous to have a cover charge. £215 for two drinks and two courses each, we left not even full, needless to say we won’t be returning.

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We booked 3 months ago, a very early seating due to Theatre booking,so it’s exceptionally disappointing to find items show on the menu and selected not available

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Last week we visited Sartoria after a while, it was an amazing evening with friends for a catch up. the cocktils was to die for and the food left me speechless. All the staff was very welcoming and attentive. I would highly recommend coming to Sartoria as they never disappoint. Definately will be back here soon!

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Last week on Saturday we visited the restaurant after it being recommended by a family friend. Upon arrival we were welcomed by a lovely waitress who made sure we received the best care during our visit. After the lovely started we had, I had a cheese risotto as a main. I want to give a special compliment to the chef for this master piece. As someone who loves and is very familiar with the Italian cuisine, this risotto specifically stood out with it being original with a modern touch. Highly recommend anyone visiting to try this dish as it was absolutely delicious. To add on the lovely food, we had an extraordinary gastronomic experience. The lovely waitress recommended some wines with our foods which made the experience whole and above that the extremely kind and friendly manner as which we were treated was outstanding. Would highly recommend this place to anyone looking for a night out with amazing food and excellent customer service.

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Marvelous meal! The space is gorgeous, modern and conducive to conversation with fellow diners. The is top shelf in every respect. Wine list is broad and accessible at all price points. The is the epitome of professional with no post Covid excuses for understaffing or training. The staff guided us through the menu and off menu items, sommelier made great recommendations. Cocktails were delicious. The cacio a pepe was flawless.

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Food was good, but portions were tiny and expensive. Terrible service on top of it. The waiter hardly came back to the table. They charge a min 25 pounds for the kids meal which includes some veggies and a dessert but was basically noodles with tomato sauce.

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Fantastic food, lovely atmosphere. We were new to London and enjoyed a wonderful meal in fantastic surroundings. Would definitely return

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The food was excellent. My wife and I both had the scallops for a starter. I had turbot for a main and she had cod. All were perfectly cooked to a very high standard. But the service was, in my opinion, comically bad. We came into a virtually empty restaurant and were placed directly alongside a solitary female diner. When we hesitated, we were reassured, in the woman’s hearing, that she was about to leave. We ordered a cocktail, then our food and a wine to accompany the food. The wine arrived before the cocktail and had to be taken away when the cocktail arrived. The cocktail only arrived after it had been taken to the wrong table. Our starter then arrived while we had only just begun our cocktail. A little later, I was asked if I had finished my starter when it was perfectly obvious that I had not. So it went on. Our wine was returned to us while we were enjoying our main. When we had finished our first glass, the sommelier asked if we would like another glass of wine. We had to remind him that we had ordered and started a bottle. He had apparently forgotten. Everything in terms of service was frenetic, rushed and confused. To complete our experience, which lasted less than an hour and a half, the waitress who took our payment typed in the wrong amount and had to delete the initial payment and start again. Dining should surely involve good food and a good experience. The food was certainly very good. The experience was good only in the sense that it was so comically bad.

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There service was amazing and there breads were pretty good. I would come back.

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Was here with a friend last week. We had different starters and main courses and same desserts. All five courses almost deserves a five point review, but we felt the communication between the staff was not really were it should be. As an example we were served the main course before the sommelier came to ask for what wine we wanted for this. But overall very good, and the food was certainly not overpriced compared to quality.

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I had late lunch with my partner on a Saturday afternoon, we arrived at the restaurant at 2.00pm, the restaurant was almost empty but that didn't bother us. The food as excellent, my partner declared it the best meal she's ever eaten, both starters and mains were seasoned really well and the pudding were a perfect end to lunch. Great wine list, something for everyone pocket which can be hard to find in Mayfair restaurants. Service was a little slow, mainly down to the change over of staff from lunch time to evening staff, we weren't in a rush so happy to wait and enjoy the wine. We're looking forward to returning again.

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