Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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- Any Room Type
- Any Standard Room
- Traditional King (1 King Mini Fridge 276sqft/)
- Traditional Two Queen (2 Queen(s) Mini Fridge)
- Traditional King (1 King Mini Fridge)
- Traditional Two Queen (2 Queen(s) Mini)
- Any Studio
- Studio Queen (1 Queen(s) Sofa Bed Mini Fridge)
- Studio Queen (1 Queen(s) Sofa Bed Mini)
- Any Executive Room
- Executive King (1 King Sofa Bed Mini Fridge)
- Any Suite
- Junior Suite (1 King Sofa Bed Mini Fridge 54)
- Junior Suite (1 King Sofa Bed Mini Fridge)
- Any Executive Suite
- Luxury Suite (1 King Bathrooms: 2 Mini Fridge)
- Luxury Suite (1 King Bathrooms: 2 Mini)
- Any
- Club Two Queen (2 Queen(s) Mini Fridge)
- Club King (1 King Mini Fridge 276sqft/25sqm)
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Sheraton Kansas City Hotel at Crown Center Reviews from The Last Year
Disappointed by maintenance and needs some renovations
I recently stayed here for a work-related trip, attracted by the appealing lobby and promising location. Unfortunately, the rooms did not live up to the first impression. My initial problem began with a malfunctioning heater. Despite promptly contacting the front desk, my room remained cold for over two hours without any resolution. The explanation was that the maintenance team was overwhelmed, and though I canceled the request to avoid further disturbance, the staff’s indifference was palpable. The following morning revealed more unsettling issues: a clogged sink, a moldy bathtub, and a peeling ceiling in the shower. For a hotel in such an excellent location, these shortcomings are inexcusable. My advice to fellow travelers seeking comfort and reliability is to consider staying at the Westin instead. I wanted to love this place, but I won’t be returning.
Done with Marriott
Was on a family trip so we booked here. Check in was slow and the lady who helped us did not know what she was doing so the other lady who was helping was getting frustrated causing delays at the only two counters open. We were told we got a upgrade but that was a lie. The rooms AC did not work and when went to the pool there were no towels so had to get them from the room. The bar/ restaurant was out of the item’s needed to make a Paloma and a Shirley temple for the kids. Had better service at the Hilton done with Marriott properties.
Great service and comfort
We stayed four nights in this Sheraton, which was the main hotel for our journalism convention. The check-in was so smooth and easy and we went to a beautiful room in the club level with superior views. I can’t begin to describe how comfortable those beds are. I would like to take them home with me. The room was kept sparkling clean. We ate at the one restaurant twice for breakfast and once for lunch and the service was exceptional. We did not realize that we could have a viewing party for two of the NCAA games on the televisions in the lobby. Highly recommend staying here, I know if we come back to Kansas City this will be our number one choice of hotel.
Average
I have stayed at this hotel for several years and every year is a new experience. This year we were limited to only two towels in the bathroom (there were two of us), they were clean but very worn and no bath mat. The room was refreshed every day, which was a first after Covid. The bed was comfortable, ac/heater noisy. Hotel and conference rooms were clean, but exceedingly cold.
Great treatment from dedicated employees
A 4-night weekend stay was very good. As a Plat Elite guest. I was upgraded to an upper level suite. The gym (2nd floor) and outdoor pool were both excellent. I was especially impressed by Miguel in the club lounge on the 38th floor. On the weekend, the lounge is closed (contrary to Marriott policy) but I was given coupons for brekkie in the restaurant. Saimelis was working both days and she was very helpful. I recommend this hotel for its access to Crown Center and for its dedicated ees.
Sheraton Hotel - won’t stay here again.
No more Sheraton hotels. I’m done with the brand. They should consider sunsetting it and starting a new because it’s terrible. Our journey to the Sheraton KC began with the valet car line filled with 20+ vehicles and one single parking attendant. We waited forever as did others. Hotel staff answer? “It’s a third party that does the valet. We have nothing to do with it.” Amazing. Next came luggage. A large convention center hotel with no bell service and no carts to be found. A line 15+ deep for check in, and no Bonvoy gold/platinum line. I had confirmed prior to check in and was promised a club level room. I was not on put in a club level room. The room itself was average and the bed had no mattress pad and they used a too small flat sheet as bottom sheet. On our floor was random microwave in hallway by elevator plugged into wall. To fully round out our stay, as we were sitting on the mezzanine level, we noticed a bat flying around the lobby. Yes, a bat. 🦇 The hotel had to call animal control. We will not stay here again and truly do not recommend.
I enjoyed my stay here.
If you have status they have a very nice lounge on the top floor. I will say the only detractor is their rooms need soft door closures. You can hear slamming doors through the day and night and it's really loud.
It was not good we asked for extra towels (we had 4 guests)
It was not good we asked for extra towels (we had 4 guests) and they gave us 2 towels I was there for a dance competition and the elevators weren't working and me and my mom just gave up and went down 15 flights of stairs, when we got on the elevator there were about 3 floors people wanted to get off on and it passed every. Single. One and went straight to the lobby I heard that a different dance team girls grandma got sent to the E.R. For a dislocated shoulder Because the elevator doors were open but it went up as she was stepping on don't come here unless you HAVE to
Here for work and was pleased to see a nice gym.
Hotel was clean, nice view, friendly staff.
My wife and I had an amazing date night here.
It started with the check in staff Taylor. Not only was he as nice as can be, he was able to upgrade us from the 27th floor to the 36th floor(with city view) for my wife's birthday! I also have to mention Branden. He was locking up the pool and was able to let us enjoy the hot tub for an extra hour, instead of just turning us away. Overall, I was absolutely impressed with the customer service here. For that alone, I highly recommend Sheraton at crown center!
Horrible gym
Gym has cable machine that has been inoperative for over 4 months. Dumbbells are missing. Complained about this four months ago to management and still not fixed. They said there was a renovation coming but did not know when. It should not be that difficult for a company as large as Sheraton to get a repair person to fix busted equipment and purchase a full set of dumbbells.
Stayed here again on a business trip.
Parking is really easy, but for some reason, they made me go to the counter instead of getting my key on the app. They informed me that I needed to check in physically with my id, very confusing. I got my key on the app the next day. The rooms are nice, the beds are comfy, the views were great, but the showers need some work. Overall, I had a great two night stay.
Fine stay
The room was large and spacious. My one complaint is no mattress cover. I love when hotels have their mattresses completely covered as it helps me inspect for bugs! That’s one update they could do here. The night shift front desk woman at check in was less than pleasant. But overall fine stay where I got the rest I needed.
Overall nice but unresponsive and does not work with national customer service.
Still holding out hope. I called the national number on 10.19.23 to book a room and gave specifics on working at a state institution, requesting a specific room, attending a conference, etc. It was over a 20 min booking call. I thought all was good. Checked in with no problem and went to dinner when a colleague told me that I my rate was not the state contract rate but the conference rate. I called national and they said to call the front desk. I called the front desk and they said that the person to speak with (Gina) was gone but that she would be the one to address it the next day. I called the next day (Friday) and was told that she left around 4pm and that I would have to wait until Monday. I explained I was leaving on Saturday and that I did not want to checkout with the charge as posted. I called national back and they called the front desk and asked to cancel the reservation and rebook at the state rate. The hotel told national that they would not unless they charged me a cancellation fee - even though this was brought up the day before. National (Daniela P.) gave me a case number on 11.10.23 and was super nice trying to make it work. I emailed on 11.14.23 and called back as I did not have any updates. On the call I was told that any changes were denied by the hotel (even though I go no response/feedback from them). I asked if it could be resubmitted and requested contact from the hotel. I called national back on 11.17.23 as no response and was told my a supervisor (Pamela) that it would not be reviewed. I then called to speak with Chad Mohwinkle as he is listed as the General Manager in the email asking for my feedback. I was told that I had to go through Tammy Neros, his assistant. I left Tammy a voicemail at 14:18 on 11.17.23. Hopefully she will reach out and this can be resolved.
Very Disappoint Stay
We have been this nice hotel for several times, each visit we had great time until this one. We were very excited got an upgrade to a presidential suite by using my SNU, the room was very spacious, and everything looked nice, we were expecting a good night stay. when we got back after dinner, the room was very cold, we played with the thermostat, only came out cold air, by that time outside temperature keep dropping. I texted front desk, they said will send someone up soon, I waited for over 40 mins, no one ever came. then they said sorry they were assisting other guests, then they told me they aware about the heating issue in our suite, by that time was 11:40, they suggested to switch a room, Since the kid already went to bed, we tried to get through, the temp in the room dropped below 60 degrees, there was not enough blankets. The next day morning after only had 4-hour sleep, and the room felt like ice box, I went down there complain to the staff, I thought they knew the issue way ahead of time, did not fix the issue, then a manager came out, her name (Dixie or Alexi?) She was apologized, said will give some points back, I told her my more concern is the service when it happened, no one really care, I demand to have someone to reach out to me, I really liked this property and hate to see this incident, but a week passed, no one ever tried to reach to me, and no compensation was made. We are very disappointed not towards the property but to the hotel management.
One of the best Kansas City hotels
I was at the Sheraton for a convention. My overall experience was very positive. Meeting rooms were appropriate. The convention was able to set up a lounge as an additional place for receptions and drink purchases. The restaurant was good for all meals, and service was especially good there. They have a small place in the lobby in the morning where you can purchase coffee and food for a continental breakfast. I did valet parking, and it worked well. The location is great, since you can easily visit the Crown Center restaurants and shops, as well as Union Station. It seems the hotel has done recent renovations. My room was immaculate and comfortable. Everything about it was fine. Crown Center itself is a great location in the city. I've stayed a lot of places in Kansas City, and found this hotel to be among the best.
There for October fest
Room was clean, front desk was friendly. Was disappointing the club level was not open on Friday eve. Was looking forward to the view up there. Breakfast was good, very nice staff and good food. Would stay again
Beautiful hotel that did almost everything right
We were in Kansas City for a convention that was being held at the Sheraton. Our rooms were part of the bloc that had been set aside for the convention and I was surprised at how spacious the room was. King sized bed, a daybed/chaise, and a desk. The bathroom was good sized and well lit. One little thing that shouldn't mean as much as it did: when you open the door into the room, you are in an area that has a wall in front of you, the bathroom to one side and the closet to the other. You can't see into the room from the hallway AND light from the bathroom isn't shining directly into the room, a great feature for when someone gets up in the middle of the night. The bed was comfortable and the sounds from other rooms minimal. We had an issue with the toilet running on, but didn't report it until check out, so they didn't have a chance to fix it while we were there. When we arrived in KC, the temps were nearly 80 and within a few days they didn't get out of the 30s and the hotel didn't keep up with the change so well. The public spaces and convention rooms grew cold and were just starting to come out of it by the time we left. The hotel is HUGE at 40 floors and conference rooms and other amenities across three floors with huge spaces in between. Almost too much. Our 1000 person convention was a bit lost in all that space and that might have been handled better (not sure if that was a hotel thing or the convention). The on-site bar wasn't managed particularly well, but that's a different review. I was impressed with the hotel, the people we talked with, and using the Bonvoy app to manage our stay.
Poor customer service
The hotel charged me for parking during a conference on days when I didn't have a car there. I've spent more time on the phone, with the hotel staff, accounting department, corporate accounting etc. that I care to count. I've received multiple assurances that I would be refunded. Unfortunately that hasn't happened.
The hotel charged me for parking during a conference on
The hotel charged me for parking during a conference on days when I didn't have a car there. I've spent more time on the phone, with the hotel staff, accounting department, corporate accounting etc. that I care to count. I've received multiple assurances that I would be refunded. Unfortunately that hasn't happened.
Kansas City's Best Hotels that are most frequently booked by customers of Sheraton Kansas City Hotel at Crown Center
Ranked #7 in Kansas City's Best Hotels.
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Payouts Blocked Because of Sell Through Rate
Does anyone know how AT plans to handle cases where a seller is quitting the platform but has a sell through rate <25%? The error message I got said to fill more bids or find other ways to increase the rate.
Is AT really going to block sellers from withdrawing their money? Especially revenue made before the sell through rate was introduced??
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Sheraton Kansas City Hotel at Crown Center User Reviews & Question Forums
Sheraton Kansas City Hotel at Crown Center Yelp Reviews |
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By 👻 @Carissa H. (02/10/2024 3:00 am)
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