Service problems overwhelming staff - Shun Lee West New York - Buy Reservations
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🤢 2/5 - Service problems overwhelming staff
By 👻 @Nomi S, 10/16/2021 3:00 am
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While the food was good the service was embarrassingly deficient We had to wait over an hour for our appetizers and for the final ten minutes watched as the hot food was brought out to the waiters stand but just sat. The staff is overwhelmed and the table next to us was also complaining of a lack of service. The men’s bathroom was out of paper towels in both dispensers but the used bin was so full that paper towels were all over the floor. Add to that the electrical outlet by the urinal was falling out as their attempt to keep it in place with duct tape had clearly failed. When I brought this up to the maitre d he couldn’t care less. He was worse then dismissive he was indifferent ands had no interest in remedying the situation or offering any apology. We watched as the tables around us after the diners left went untouched for over thirty minutes as no one showed any interest in busing the tables. Not an appetizing environment. Certainly they need more staff and to take accountability for their unwillingness to provide a level of minimal service
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