They treated us like garbage— so we left! - Shun Lee West New York - Buy Reservations
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🤮 1/5 - They treated us like garbage— so we left!
By 👻 @reginalampert, 12/16/2021 3:00 am
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My husband and I were going to Lincoln Center for a show, and chose the nearby Shun Lee West for a pre- theatre dinner.—we were greeted and shown to our table by the maitre d’, who then left, and no waiter appeared for 10 minutes ( this is bad when you have to get to the theatre). Then the same maitre d’, then walked by our table with a large party of 6 or 8, and before I could even ask where a waiter was to take our order, a member of the large party told the maitre d’ that THEY HAD A SHOW TO GET TO, SO HE STOOD THERE AND TOOK THEIR ORDER. We hailed the maitre d’ down and explained that WE TOO HAD A CURTAIN TO MAKE. The maitre d’ took our drink order and disappeared after saying that he would return with the drinks and take our food order. Several minutes went by, and we didn’t get our drinks, but the maitre d’ brought another party to be seated on our other side. Then a waiter appeared immediately to take their order. I again hailed the maitre d’ because we had no drinks and he never took our order. Instead of addressing me and apologizing for the delay, he told or signaled the waiter ( who was taking the order at the new party’s table, to take our order when he finished with these new people- and then the maitre d’ disappeared again. When the waiter finished with the other table he started to leave. I had to get up and tap him on the shoulder asking him to please take our order. He claimed he didn’t hear the maitre d’ ask him to take our order, but he did come over to our table. Now you must understand that as a pescatarian, I can’t eat everything, so I always check a restaurant’s menu online to make sure that I can eat there. Not only did I check the Shun Lee West menu online, but I also checked their menu on Open Table when I booked the reservation. Both menus listed both a cucumber salad, and Szechuan fish tacos. When I addressed the waiter and asked for these two dishes as starters, the waiter said that they have no such items on the menu, but also said he would ask about this, and instead of taking the rest of the order, he disappeared. So now we were sitting there with a show to get to, and at least 2 other tables of people who came in after us having already placed their order before us, with nobody interested in taking our order and denying the existence of items on their menu, and to add insult to injury, over 35 minutes have elapsed since we were seated, and nobody even brought us the drinks that we tried to order. I looked at my husband and asked him how much more of this type of inferior treatment he could endure, and we both agreed to leave immediately, or else risk not ever getting any dinner. Shame on Shun Lee West for their mistreatment of us, and for denying that they had the items on their menu that I saw on both their website and Open Table’s website with my own eyes less than 24 hours before we visited the restaurant for pre- theatre dinner.
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