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14 Reviews
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Night and Day, not in the good way
I have been going to Shun Lee West since I was a teenager. Many positive memories there since. This is not the same place. Firstly, the food quality has gone from exquisite to mediocre. But, more starkly, the service has gone from warmly accommodating to hostile, arrogant, and rude. Additionally, on my last trip (and it will be my last trip ever), I was required to get up 5 different times to chase down someone for, for instance, a refill for my wife's 5 dollar iced tea, for rice, to order our meals, to ask for the check, and even to actually pay the check. I was in the midst of deciding what to leave for a tip, given all the foregoing, when the head waiter, a man in his 60's who thinks he is a spoiled-rotten, self-absorbed teenager, actually had the chutzpah to hold my card behind his back, and then ordered (not asked, not invited) me to enter my PIN, returning the card brusquely thereafter. Loudly coarse, brute-minded, and lazy to all customers (not just me), if the service has become this nightmarish in conjunction with the food veering strongly to "so-so", why then go and also pay the exorbitant prices? Go down to Mott street and get the same fare (Dim Sum, or Szechuan, or Hunan, etc.) for 25% of the price, and 0% of the headache from the caterwauling, baby-ish head waiter. The foregoing happened, as stated. This is not the same place as it was, in its far better past. AVOID, no need to go here. Nothing to be gained, plenty of money and emotional energy to be drained out of you.
Be the first to ReplyAbominable
I have been going to Shun Lee Cafe for over 20 years, and I have usually loved it. Last night was a disaster. Fortunately we arrived at 6 p.m. because we had tickets for the ballet at 8. The service was abominable and no one cared! We waited 20 minutes to order drinks. By 7 p.m. our main appetizer had not come. Each time I tried to speak to one of several waiters, they an away. They said they were busy (over the years Shun Lee is always busy due to pre-Lincoln Ctr events). By 7:15 (1 and 1/4 hours after we'd arrived) we demanded and received our main courses. The jumbo shrimp were cloyingly sweet, the shredded beef was super salty. When I tried three times to speak with manager, he waved me off. We had to rush through our food and wait forever for the bill to make it for an 8 p.m. curtain. No one apologized, no one cared at all, no excuses were made. Shun Lee is now at the top of my list of pre-pandemic places that I loved but where I will never return. Does anyone at Shun Lee care?
Be the first to ReplyOur current favorite Chinese restaurant in central NY since Mr K's closed
The main Shun Lee is currently undergoing building refurbishment and only serves take-out so we have moved across to the West side to find our favorite Chinese dishes. It has a lovely evening dining room and a more spartan lunch setting. The food remains excellent.
Be the first to ReplyExcellent dinner before 8 pm event at Lincoln Center
Excellent Chilean sea bass filet in wine sauce and dim sum-style appetizers. Arrived without reservations at 6 PM and were promptly seated. Restaurant appears popular with pre-Lincoln Center audiences (Lincoln Center is 5 minutes walk away) and the service does seem stressed during the pre-performance rush as the restaurant quickly fills. The negative reviews about being "treated like garbage" seem to be associated with trying to order during this rush period. However, prices were appropriate for up-scale Chinese in New York (roughly $35 per person including 20% tip) and less than other restaurants in the area. The meal was delicious, and the staff was sensitive to the need to ensure that we made our curtain. Probably not the best idea to order cocktails and a full dinner after 6:30 if trying to make an 8:00 PM performance
Be the first to ReplyThey treated us like garbage— so we left!
My husband and I were going to Lincoln Center for a show, and chose the nearby Shun Lee West for a pre- theatre dinner.—we were greeted and shown to our table by the maitre d’, who then left, and no waiter appeared for 10 minutes ( this is bad when you have to get to the theatre). Then the same maitre d’, then walked by our table with a large party of 6 or 8, and before I could even ask where a waiter was to take our order, a member of the large party told the maitre d’ that THEY HAD A SHOW TO GET TO, SO HE STOOD THERE AND TOOK THEIR ORDER. We hailed the maitre d’ down and explained that WE TOO HAD A CURTAIN TO MAKE. The maitre d’ took our drink order and disappeared after saying that he would return with the drinks and take our food order. Several minutes went by, and we didn’t get our drinks, but the maitre d’ brought another party to be seated on our other side. Then a waiter appeared immediately to take their order. I again hailed the maitre d’ because we had no drinks and he never took our order. Instead of addressing me and apologizing for the delay, he told or signaled the waiter ( who was taking the order at the new party’s table, to take our order when he finished with these new people- and then the maitre d’ disappeared again. When the waiter finished with the other table he started to leave. I had to get up and tap him on the shoulder asking him to please take our order. He claimed he didn’t hear the maitre d’ ask him to take our order, but he did come over to our table. Now you must understand that as a pescatarian, I can’t eat everything, so I always check a restaurant’s menu online to make sure that I can eat there. Not only did I check the Shun Lee West menu online, but I also checked their menu on Open Table when I booked the reservation. Both menus listed both a cucumber salad, and Szechuan fish tacos. When I addressed the waiter and asked for these two dishes as starters, the waiter said that they have no such items on the menu, but also said he would ask about this, and instead of taking the rest of the order, he disappeared. So now we were sitting there with a show to get to, and at least 2 other tables of people who came in after us having already placed their order before us, with nobody interested in taking our order and denying the existence of items on their menu, and to add insult to injury, over 35 minutes have elapsed since we were seated, and nobody even brought us the drinks that we tried to order. I looked at my husband and asked him how much more of this type of inferior treatment he could endure, and we both agreed to leave immediately, or else risk not ever getting any dinner. Shame on Shun Lee West for their mistreatment of us, and for denying that they had the items on their menu that I saw on both their website and Open Table’s website with my own eyes less than 24 hours before we visited the restaurant for pre- theatre dinner.
Be the first to ReplyVery good Chinese on the upper West side.
My friend and I wanted to go to Shun Lee palace for dinner. We called for a reservation and we were told they were only open for takeout and delivery. We were informed Shun Lee west was open for dining in and we tried it. Restaurant has nice ambiance and my friend and I had the wonton soup that was great. We had the Grand Marnier shrimp that was unique and tasted of the liqueur. We had a stir fry fish that we were not crazy about. I would still recommend this place for excellent Chinese food.
Be the first to ReplyGood food, Overwhelmed Staff
The restaurant opened at Noon, we visited at 1:00 - when we were seated, we noticed that almost all tables were full, but not one table had food. It took 32 minutes for someone to bring us a menu - despite them stopping by the table twice to say they would bring them. The table next to us received their food an hour after ordering. When we finally received our food, it was good, but a bit over priced. Service issues aside, I probably would not return.
Be the first to ReplyWorth It
Expensive but worth it. Two healthy drinks $32. Fried rice $20. Delicious. Great service. We ordered too much but have lunch for tomorrow. Highly recommend
Be the first to ReplyService problems overwhelming staff
While the food was good the service was embarrassingly deficient We had to wait over an hour for our appetizers and for the final ten minutes watched as the hot food was brought out to the waiters stand but just sat. The staff is overwhelmed and the table next to us was also complaining of a lack of service. The men’s bathroom was out of paper towels in both dispensers but the used bin was so full that paper towels were all over the floor. Add to that the electrical outlet by the urinal was falling out as their attempt to keep it in place with duct tape had clearly failed. When I brought this up to the maitre d he couldn’t care less. He was worse then dismissive he was indifferent ands had no interest in remedying the situation or offering any apology. We watched as the tables around us after the diners left went untouched for over thirty minutes as no one showed any interest in busing the tables. Not an appetizing environment. Certainly they need more staff and to take accountability for their unwillingness to provide a level of minimal service
Be the first to ReplyExcellent food, fantastic service, great night
We had an incredible dinner at Shun Lee West, the decor is dramatic in a pleasant way, every single dish we ordered was absolutely fantastic - a semi-fancy version of all the traditional dishes one could wish for. Service was wonderful - we had a waiter with a huge sense of humor and a real flair for hospitality. They were extremely flexible in allowing us to mix/match and change dishes. It's a bit pricey but absolutely worth it. Highly recommend this place.
Be the first to ReplyRediscovering an old favorite
We hadn’t been to this Lincoln Center area Chinese restaurant in many years, so we didn’t know what to expect. It was a pleasant surprise to see the same maitre d’ at the podium near the entrance. The decor was much the same but obviously refreshed over the years, with dragons (the symbol of the Empress of China) “slithering” around the dining room near the ceiling. We both ordered duck egg rolls to start, something we didn’t remember having been on the menu (maybe it wasn’t). They were extremely greasy; we won’t get those again. But our shared main dishes were good to look at and quite delicious: dry shredded pork and eggplant. They were both listed on the menu as spicy, but we requested not spicy, and the kitchen complied. Rice was served and we requested brown rice instead of white; no problem. So many of our favorite restaurants near Lincoln Center have closed in the last few years; we were happy to rediscover this one and will be returning.
Be the first to ReplySomething to Be Said for Solid
Still solid. Lovely decor in the West Side ShunLee, and, except for the gluten free menu (which has been around awhile at other locations, too) options, still pretty standard good quality Chinese fare. Not nouveau, not au currant, but good solid...enjoyed the Beijing duck and Prawns in Grand Mariner sauce (OK, a bit too much sauce, but good quality tasty prawns with walnuts) and nice duck. Vegetable dumplings pretty standard. Sharing made easy here with the waitperson dividing and plating the shared options in advance. A nice bottle of wine, good service. Enjoyed our dinner.
Be the first to Reply“Quoth the Maven ‘Nevermore’”
It was 6:15 on a Saturday evening when we entered Shun Lee Cafe before our Lincoln Center performance. It had been many years since we last had dinner at Shun Lee or its next-door cafe specializing in dim sum. The food and service had deteriorated so much in both restaurants that we couldn’t bring ourselves to return there until now, when we thought we owed them another chance.
After we entered the restaurant, we were overwhelmed with a tsunami of deafening cacophonous screeching from hordes of children filling large tables lined up on one half of the restaurant. On the other half were small tables with 2 to 4 gown-ups, each table squeezed together.
The children were having a rollicking fun time. The grown-ups were apparently not, unless they were merely pretending to be scowling and sulking.
While my wife and I struggled to make ourselves heard to each other across our small table while reviewing the dim sum and regular menus, we noticed that the restaurant prided itself on specializing in such all-time classics as chop suey, chow mein and other such easily digestible Americanized Chinese banalities found in cans in supermarkets when we were kids. Judging from the slop appearing on the plates around us, we decided to opt for the dim sum and vegetables.
We ordered several varieties of dim sum and a portion of their stir-fried string beans, all later delivered with the standard “ Enjoy!”
All of the dim sum came out cold, thick, pasty and tasteless. The stir-fried string beans were also cold and looked and tasted desiccated. We sent everything back. A few minutes later, they were re-delivered to us, now only slightly tepid but equally repulsive.
On the plus side, the tap water and sticky white rice were fine, and the service was polite, prompt and rendered with an almost knowing glance that they empathized with
One does not have to be a food maven to be upset with this restaurant. While I would be reluctant to characterize our meal as awful, I cannot, after considerable thought, come up with a better description.
Nevermore.
The food is your standard,
The food is your standard, delivery type fare. Greasy eggplant, doughy dumplings, dry soup noodles, break your teeth beef. The only redeeming factor, the duck, which is moist and flavorful. Get it to take away. Don’t bother with anything else, much less rating in, the waiters are pushy. This place is resting on its past (as in very distant) laurels and must appeal to people who know nothing about how good Cantonese or Sichuan food really tastes.
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