Overpriced and unfriendly service - Signor Sassi Riyadh - Buy Reservations
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🤢 2/5 - Overpriced and unfriendly service
By 👻 @angelajgame, 05/27/2022 3:00 am
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Ate at this restaurant recently, after a shopping trip in Knightsbridge with my daughter.
The restaurant looks nice, inside and outside.
My daughter had previously eaten here with a friend, a few months before and so was aware, that when the waiters bring you what you think is complimentary olives and bread, they actually charge you for them, even though you haven’t ordered them.
So, when our waiter brought olives and bread to our table, we said ‘no thank you, we don’t want it, we didn’t order them’ He persisted in putting them on the table, as if they were complimentary... but we refused again and he took them away, looking astonished that we didn’t want them.
Our food was just ‘ok’. ... we both had pasta dishes which didn’t have much else in them, other than pasta and sauce!! Very overpriced for menu, for what it is.
When we asked for the bill, the waiter brought it to the table and then rather than leave it with us for a short while, for us to check it, he just stood there waiting for immediate payment, which we felt was rather rude and not usual practice in a restaurant. I paid the bill by card ..... it had 12.5% service already added to it.
After I had paid, my daughter looked closer at the bill, to see what her share of the cost was and she noticed that the first item on the bill was a ‘£4 Cover Charge’
We didn’t know what this was for, so we called another waiter over, to ask him ..... he rather brusquely said, it was for the olives and bread. We stated that we hadn’t had any olives and bread and then he added it was for the jug of tap water we’d had!! We were absolutely astounded, especially as his manner was very rude .... unapologetically he returned to our table with £4 in coins, which he just gave me without any word to me.
I am absolutely sure, that a lot of customers won’t have even noticed this charge on their bill, and will think that the olives and bread they were given, were complimentary. Obviously this is standard practice in this restaurant, to add this cover charge to every bill.
It is bad practice to operate a restaurant like this. If it wasn’t for the constant stream of tourists to this restaurant, I feel sure it would have ‘gone out of business’ a long time ago.
We begrudged paying the service charge as it certainly was not pleasant service from the staff.
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