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Smashburger Las Vegas Yelp Reviews
Latest Reviews On Yelp
28 Reviews
0 Replys |
Worst dining experience ever.
I had to wait an hour for a classic burger with no cheese. When the worker finally brought me my sloppy mess the burger was so freakin' hot it scalded my tongue. 8 hours later and my tongue is still in pain. Good thing I didn't get cheese. The cheese probably would have melted to my tongue. Never again.
Be the first to ReplyUsed to come here when my son was young.
It was always decent and a nice place for burgers and fries with reasonable prices. No idea what happened but we have gone from the sublime to the ridiculous. $25 for two small greasy and tasteless burgers? Unfortunately that price point did not include fries. Could barely swallow the burger as it was Just plain awful but for$25 I felt obligated to choke it down. I vow to never return until/unless this is last place on earth.
Be the first to Replyman this location has to be full of just slow people.
i went the first day and this worker didnt greet me at all, acted like he had a attitude when i first walked in the door. after i waited for 39 mins for my order he finally brought it out. i asked for a side of sauce and some ketchup... he proceeded to tell me that he already put ketchup in my bag so i had to go get my own ketchup. today i come back n do my order on door dash where u cant edit the order so i walked in and asked them could they put the extra lettuce n onions on the side he proceeds to tell me that i usually do that when i order. i got pissed. you guys hire these people who cant function properly. i am so mad and the only reason i didnt get my money back is because i drove all the way up here. dom is a idiot and i wont be back and i will be putting this interaction on tiktok
Be the first to ReplyThe first time we went, we were told they weren't taking
The first time we went, we were told they weren't taking orders for the next 30-40 minutes because they were so backed up on orders. There were customers sitting down without their foods just waiting and people waiting for their pickup/delivery orders. Haven't had to deal with that before so it was just baffling but it was busy, so I understand. We just ended up leaving. Came back another time but it wasn't as busy. Staff was friendly, food took awhile to come out even though there wasn't much people there, but food tasted great.
Be the first to Replypoor customer service.
the girl in the front took her sweet time. she left like 6 burgers in the heat lamps. it took me 30 mins to get my burger. it was sitting at the station for 10 mins. my burger was cold. I'll take my business to the other burger places
Be the first to ReplyI rate the service ZERO! Our order was switched with the
I rate the service ZERO! Our order was switched with the other customer! I was so pissed!
Be the first to ReplyThe only saving grace of this place is the Shakes.
Even though they're way overpriced. Management here has to be awful. The food was so so bad. Burnt burger, extremely greasy everything, no sauce on the burger, and the burger patty was like 1/2 the size of the bun. So small in diameter. For being so expensive they sure do cut corners and under deliver.
Be the first to ReplyFood was good and service was fast and pleasant.
Sitting area could be a little cleaner but with everyone working short I definitely understand. I will be back. Brussels sprouts were a plus
Be the first to ReplyThe food is sloppy but delicious and I love the Brussels
The food is sloppy but delicious and I love the Brussels sprouts. My favorite thing is that they have dairy free milkshakes in All the Flavors. I recommend highly for those nights you want a big sloppy tasty burger worth the splurge.
Be the first to ReplyDelivery is pointless from here.
Cold food and was shortchanged on the tots. Store needs to put forward a better effort.
Be the first to ReplyNathan was very nice and has excellent customer service
Nathan was very nice and has excellent customer service skills. He obviously cares about the stores branding and the customer experience he did very well representing this company! He deserves a raise and actually followed through making sure the survey was complete which inspired me to leave a yelp review. also the food is great !
Be the first to ReplyNot worth the money you have to spent to get a burger,fries
Not worth the money you have to spent to get a burger,fries and drink.Totally outrageous!!!
Be the first to ReplyAt one time they were good and when they messed my food up
At one time they were good and when they messed my food up and cup of oil the tots were sitting in was nasty the mgr with aqua green hair is a rude person I had to call the area. Mgr and sent pics of all the stuff I asked to be left off they still put on so he said I will replace the meal , burger, tot's and a drink we'll she would only replace the burger and we did walk it back in because no cheese etc and so they put a slice of cheese in a Box - and said we wanted that way we'll for what I paid I like my food to be accurate and the cheese melted , the little things that makes it worth spending almost 40$ for 2 meals and I did bring the food back , but I won't go back til they have a better crew after all she stood there telling us about her going to school to cut hair and the other mgr met someone and ran off with and moved - very unprofessional we haven't been back but eat at your own risk and if you have fabric seats look out for the standing oil in the cup , by the time I drove 5 min the bag was a greasy mess -- get your act together and maybe the reastraunt will be full again , because when we are the only ones waiting for our order it should be easy to read the ticket
Be the first to ReplyMy trip to Smashburger was a very good trip everything that
My trip to Smashburger was a very good trip everything that was advertised was there like it was advertised the burgers look real the burgers taste real good I had a really good at Smashburger
Be the first to ReplyOne of the best burgers in town.
Hands down. Always smacks!! Would recommend eating at the restaurant.. delivery fries are never good
Be the first to ReplyMusic to loud.
Burgers are smaller than before, fries are cold, no A/C in restaurant. Food tasted good. Wait time was not bad
Be the first to ReplyWe went with 5 friends and had a wonderful time.
My Grilled Chicken Sandwich was very good with lots of flavor. My Haystack Onions were soggy and cold. I should have traded for fries but I hesitate to do that when dining with friends. A friend with us had their Smashfries that were delicious. My husband got the brussel sprouts and they were awful. Overcooked and dry.
Be the first to ReplyI love coming here because of the friendly and prompt
I love coming here because of the friendly and prompt service and cleanliness. When I come here, I normally order the Double Bacon Burger, Colorado Burger, Chicken Tenders, and Smash Fries. We decide to dine-in in this visit.The restaurant dining in area is clean, you can tell the counters have been wiped down, and the drink dispenser area was well kept. Once a customer places their order, the employee will give you a number to take over to your seat. We only wait a few minutes before our food came out. Everything tasted great and was at room temperature. There is plenty of parking in front and side of this location. Since covid restrictions have been lifted, the outdoor dining area is open and masks are no longer required. I would recommend this location, if you are in the area.
Be the first to ReplyI only gave one star because I couldn't do any less.
The store was filthy, the man working wore the same plastic gloves the whole time while touching everything and going back into the kitchen. We online ordered and still had to wait forever with no where to sit since everything was dirty. Almost didn't get a whole burger and kids meal drink, had to go back and ask for it. Got home and all the food was gross. Fries were cold, limp and burnt. missing bacon on one burger, other burger was pink in the middle. My daughter says her burger "smells like poop" and won't touch it, it does have a funny smell to it - obviously not a poop smell but not normal. Horrible experience. Will not go back ever. We spent over $60 and it was so bad.
Be the first to ReplyWow, on a whim.
My brother and I choose to walk to smash burger with his two dogs, for a quick bite to eat. Little do we know we encountered one of the most shocking service experiences of our life. The supervisor Jordyn, went out of her way to give us, all four of us, truly a memorable experience, She, personally, went to get to get our dogs water and make a really creative solution for the dogs using a salad bowl lid a water bowl. Plus she made special platters for the food we ordered for the dogs and ensured a great experience. Jordyn was fantastic and is a beacon for personal service.
Be the first to ReplyAnother joint that dont even try to meet expectations that
Another joint that dont even try to meet expectations that customers may rightfully have. To order you have to wait in a long line and their only menu is posted on screens, but the text is too small to read until when you are in the front of the line. Then you are prompted to pay tip! Pre tipping is a sure sign of a scam. Sure enough, when you dont pay tip all hell breaks loose. They dont give you the table sign, you have to wait 15 minutes and then ask where your food is. They dont give you any napkins and there are no napkins in the restaurants, you have to steal them from where it says "employees only". Also the food is terribly tasteless.The only "good" thing is that their floors are slippery so I hope someone comes here to pull a "slip and fall". And yeah, their outdoor dining is nice (and the only reason why we tried Smashburger).
Be the first to ReplyReally really wanted to give this place another try.
But 50 minutes, literally almost an hour for a burger and some French fries ? The management has to do better . I saw a handful of people just get refunds and leave. I will not come back again. One bad experience should have been enough but I guess i didn't learn my lesson the first time. Silver lining : Evan the cashier was very kind and seemed to be the only one apologizing to customers.
Be the first to ReplyI don't know what happened but this was one of the worst
I don't know what happened but this was one of the worst burgers I have ever had in life. I know times are rough right now with being short staffed but the place was empty. So there was no reason for a overcooked dry burger. I paid almost $30 bucks for this nasty food. Very disappointing!!
Be the first to ReplyThis is the first time I have tried Smashburger and was
This is the first time I have tried Smashburger and was pretty impressed by the Mushroom Swish Burger which was the best and most flavorful that I have had anywhere in awhile. Also, I particularly love their buns. My wife has eaten here before and got a normal burger with pepper jack cheese which I tasted and was also a great burger. I think for the quality of the burgers, they are also reasonably priced. Staff was also friendly and helpful, and our food came out immediately.
Be the first to ReplyDid an online order.
Not much of a wait time. But the food was cold, missing order. And burgers were a mess. It's almost like if someone dropped the bag and the burgers fell out. Just a gross appearance. McDonald's doesn't even look like that. Not worth the $69 for 5 burgers and 3 fries. Buns were soggy and ripping apart. Last time coming here
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