Excellent food, the owner needs a refresher course in hospitality - Sofreh East Los Angeles - Buy Reservations
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🤢 2/5 - Excellent food, the owner needs a refresher course in hospitality
By 👻 @JA, 08/04/2021 3:00 am
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As an Iranian/American, I always like to support a fellow Iranian, especially an establishment like Sofreh which hits all the marks in terms of charm and excellence in food. However, I was thoroughly disappointed by the owner's ungracious demeanor on two occasions, keeping in mind that we have dined at Sofreh on multiple occasions. The first disappointing interaction was when my husband arrived a few minutes before opening time to purchase a gift card--the owner was extremely unwelcoming and somewhat rude and my husband was told the restaurant was not able to accomodate him at this time. The second occasion was when an elderly friend and I arrived ten minutes before opening time to see if we would be lucky enough to get a table since we did not have a reservation--it was 5:30 on a Tuesday. Again, the owner was on her way out and I greeted her by saying hello and giving the restaurant a well deserved compliment. I mentioned we had made the trip from uws/ues to see if we could get a table. She was dismissive, she mentioned she was doubtful we could get a table and walked off, "I can't help you, I'm leaving!". Luckily, the hostess was gracious, we did get a table, there were plenty of tables available, and her partner (I think) was lovely. The meal was exceptional, thank goodness. This is my two cents: this is New York City, there are hundreds of charming restaurants with delicious food. If you are not capable of excellent customer service and hospitality, pack your bags. And, leave your entitled Iranian attitude at home! While my family and I love the food, I am reluctant to invite friends along, recommend Sofreh or dine there in the future!
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