Excellent BBQ but that's all - Soulbelly BBQ Las Vegas - Buy Reservations
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🤢 2/5 - Excellent BBQ but that's all
By 👻 @robert w, 06/22/2022 3:00 am
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Upside: Had the sliced brisket. It was excellent. Close but not quite the level of Franklin's in Austin. Also had potato salad. It was better than most but not stellar. Downsides: They only offer an online menu and it is poorly designed: 1) They don't tell you how much brisket you will get. 2) Many of the items have no description at all. 3) If you turn your phone to landscape mode, the menu's design keeps the top half of the screen frozen so the scrollable part is unusable. Finally, although it is the restaurant's choice, they did not offer a "bbq plate" with meat and a couple of sides or a 2-meat or 3-meat combo plate. Many folks are used to ordering that. Server came over only once, to deliver the food. Never checked to see if we needed anything. I was not offered water; I had to go to the bar area to ask for water and was directed to the soda station. Only when I got there did I see that they had what I assume were water glasses. The staff didn't seem to care at all. My wife's margarita was undrinkable but there was no one to complain to. She prefers a no-salt rim but it came with salt because there is no way when you order through your phone to specify that you don't want salt. It was also incredibly sour. When the order was delivered, I got a paper cup and I assumed I was supposed to get my own drink although nothing was said. Our food took quite a long time, given that we only ordered 1 order of brisket and 1 side of potato salad. It was all ready to go in the kitchen; there's no cooking. But they seemed to take forever. This was a Tuesday night, early. The place was almost full but not overflowing. If a restaurant can't deliver food promptly, don't seat the customer. Being short-staffed is not a valid excuse. Again, if you're having trouble meeting your standards, have customers wait to be seated. If your place is otherwise good, we're fine with that. The 2 items were delivered on the same type of tray as everyone else was using. And that's all. No plates. No utensils. No napkins. Those items should have already been at the table. I had the foresight to quickly ask for these items as soon as the tray was set down for fear of never seeing anyone again. We were provided with 2 flimsy paper plates and 2 sets of cheap plastic utensils wrapped in a napkin, as if this was a takeout order. A quick look at other tables revealed that no one else was using paper and plastic. We were the chosen few. Not knowing any of this beforehand and having read rave reviews about the food, I added a healthy tip to the bill when I ordered the meal, 30 minutes before. I was not happy that I had I had to tip the staff before the meal started we received absolutely no service. It does look like the staff was taking much better care of the larger groups. We were basically ignored. I would only order takeout from this place. I would never eat in again.
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