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Soutine London Reviews from The Last Year
Lunch
As Fischers and the Wolsey have been my favourite for many years I was looking forward very much to trying Soutine in St Johns Wood. Everything was lovely until a film crew on mass unexpectedly arrived halfway through our lunch with lights, reflectors, strobes, cameras, computers & so forth to film. The camera men were moving around close to us filming as the food was being delivered. The lady part of the ensemble on the next table was reviewing footage on her computer all of which added to the annoyance in what was supposed to be a relaxing lunch with 3 of my clients. I was not at any time informed that this would be happening nor offered to be moved to a quieter part of the restaurant. This spoilt my lunch which was a shame especially as I was paying full price at what is not an inconsiderable amount of money to pay for lunch.
Average but overpriced
Dinner with wife, son and his girlfriend. Mains small (except) for salad and average tasting. Staff totally thrown by going off menu (ie requesting some bread with soup) so simply ignore the request. Soufflé boring. Burger average but over priced. Decor nice pastiche of Parisian restaurant but overdone for St John’s Wood. Coasting on reputation.
DELICIOUS
Nice spot in St JW, cozy and beautiful restaurant cafe'. Friendly staff and relaxed vibes, simply delicious meal!
Avoid it! Bullied customer to tears. Undercooked chicken. Complete denial of error. Lies and disrespect from managers!
A terrible experience makes a good story! My first review on Tripadvisor. Never bothered to write anything until today. I was truly shocked by what has happened in this restaurant. Please read if you are still considering this restaurant. If it gives you credibility in what I am saying, I am a medical student and my mom is a university humanities professor. We are too busy to make unfounded claims. The following are just the facts: I came to this restaurant after a relaxing walk in the sunny Regent Park with my mom. I ordered coq au riesling (their best seller supposedly). But unfortunately, there were undercooked areas inside the chicken breast. The main blood vessel still appeared bright red, not purple/dark - so the chicken was clearly undercooked. When we gently told the waitress with a smile that there was an undercooked area inside the piece, implying that they should perhaps pay more attention in the future, the waitress did not apologise. She looked at the bloody area and brought the dish to the manager. She returned from a chitchat with the manager saying that there was no problem with the chicken for sure as the head chef has checked (OMG, wHAT? I just saw the blood!!) She added that the head chef cooked this meal in a batch for a long time, so it was impossible to be undercooked (WhAt!?). Then, all the staff practically ignored us (we were obviously looking quite puzzled and slightly irritated by what has happened), walking past us with no eye contact. On request, the restaurant manager (male with dark brown curly hair, non-British, middle-aged) came to speak to us and just kept reinforcing that there was no problem as the head chef had said so and that the dish had never had any complaints so there would be no problem for sure (I was like wHaT?? What is happening? I cannot believe it. There is a clear problem with my dish!). As I tried to speak to him further about the facts, he just walked away with no response, but with a smirk (must be laughing at us for wasting our time speaking to him! - In hindsight, I should have just got up and left and continued my walk to limit any damage to my emotional well-being as there was no point speaking to any of these people and no justice can ever be obtained. They were too adept at reasonless arguing and forgot the core values of humanities, and are just "bullies".) I said I would need to raise this with the Westminster City Council Food Safety if your restaurant was going to do nothing to address this, the manager laughed at me and walked away! I was in utter disbelief at this point by the manager's attitude. When I asked if he had any supervisor here, he said no one "higher up" than him was present and he was the overall in charge. But later, he introduced his "General Manager" to me (I was like what?? You just lied to me?? Judging by the story thus far you could probably guess that neither he nor the general manager apologised for the lie. Total disrespect!) It turned out that the guy looking over our table from the bar all the time was the general manager, named Matt Robins (or so it says on his card, a man dressed in a suit with some noticeable tattoo on the right forearm/wrist area). Matt Robins was extremely rude and unprofessional in his language and behaviours. He crossed his arms and spoke with disrespectful language, including "I have been tolerating you", "you must pay and leave now"! (We were two women, why did he have the right to threaten us to leave? I felt scared! Just because we raised a concern that you denied and did not attempt to address? BULLIES.) He then refused to provide me with the feedback channel and contact details to the restaurant head office - he said "the complaint route is through me and you have reached me", with a disrespectful smirk, "send your complaint to the seat reservation email and it will be streamed from there" (a lie), "there is no way to contact the head office.." (a lie), "no, no, I cannot write it down for you, you need to find any contact number online yourself!". When I asked for his name, he said "I will give you my card on your way out (RUDE!), but you need to pay first" (RUDE!). Throughout the whole process of ignoring us, the two aforementioned managers kept coming to me with the card machine saying "are you ready to pay??", "am I taking the payment or not?" and then "you have to pay for what you ate, and you will need to leave" - in the EXACT SAME WORDS! These waiters, or managers, forgot who they are - workers of the hospitality industry, with the aim to make customers satisfied with the service received. What they are doing is reflective of the lack of proper staff training in this restaurant group and a lack of supervision. Staff are doing what they want with no fear of the repercussions! After being bullied into paying the full bill, I broke up in tears. INJUSTICE. PURE INJUSTICE! For my whole life, I have lived in an ivory tower of well-behaved people and a happy bubble and never encountered minions like these people! When I calmed down, I found the proper feedback channel on the website of its head office The Wolseley Hospitality Group - the general manager was lying all the time! Shocking! I sent my feedback in. On the way home, I was in a depressed mood. Mentally went through what happened and reassured myself that I did nothing wrong, apart from speaking to people who hold themselves up to low moral standards and dining in a restaurant that does not know the importance of basic food safety (google Campylobacter jejuni or Campylobacteriosis from eating undercooked chicken) with chaotic management. Our concern was ignored by the staff completely and we had the WORST dining experience ever with utter DISRESPECT, SMIRKS and LIES with significant PTSD from the whole restaurant chain. The staff (Matt Robins, the unnamed manager and the waitress) are extremely not well-nurtured and repulsive to avoid using harsh words. But anyone else with a more untamed temper than mine would probably use all the possible swear words in this world to describe this experience (and the managers - you minions, you are stuck here as servants forever)! I just unlocked my first truly shocking dining experience in London. Given the standard Soutine aspires to achieve, such an attitude from staff is hindering its growth. People should not go to restaurants with stains on their reputations.
Amazing
Amazing French food, Henri waiter amazing! Amazing ambience! Amazing everything! A must.. Love Love Love! Thanks Soutine
Rocky was 10/10
From start to finish a fantastic night spent in Soutine. Starters of steak tartare & onion soup were delightful. Our brilliant server even split our soup in two to save the mess & to enjoy the sharing. Hidden gem in St John’s Wood. Will be back! Merci
French restaurant!!!
I understand that a Saturday evening meal is a busy time for a restaurant. But a Nicoise salad should have a piece of TUNA not a quater tim of tuna bits. And for £24.00 I would have been complaining if I had been someone's guest. Not a place to visit again
Better options elsewhere
Good atmosphere with a nice selection of wines. Staff were very hospitable - if I was to be critical service was a bit slow given the restaurant was not full or busy. You can’t really go wrong with the menu as it is traditional French cuisine cooked well and the food was by no means bad. The prices however are somewhat of a let down and would prevent us returning - you’re better off going to a high end restaurant in the west end if you are paying Soutine prices. There are plenty of cheaper Parisian style restaurants in NW London for a similar (if not better) quality of food.
How prices have risen!
We haven’t been here for some months and our immediate reaction was how much prices have increased! The quality of cooking and service is as good as ever but £35 a head for 2 small courses sans drinks felt uncomfortable - what really is disappointing is the charge for bread with the (excellent) soup; it used to be included with the price and I think it’s small minded to charge at this level of tariff. Not sure it’s worth going again, a pity is we used to visit regularly.
So good
Really good place. Every time I've eaten there the food has been delicious and the service spot on. Lots of crisply starched white linen - waiters' aprons and napkins and classy, solid fittings. Great choice of unfussy French dishes on the extensive menu. Some come in massive portions - like the chocolate mousse, ice cream sundae or steak and chips, while others - like scallops - don't. The macarons which are a kind of dessert option listed as 'Friandises' are whoppers. Delicious, too. I've been to cheaper places but still this doesn't feel like a rip off.
London's Best Restaurants that are most frequently booked by customers of Soutine London
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Whose name will my reservation be under when I arrive at the venue?
It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!
Appointment
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Just got scammed!
Thats unfortunate but you can always get your money back if they cancel the reservation.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome
to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Soutine London User Reviews & Question Forums
Soutine London Yelp Reviews |
Latest Reviews On Yelp
By 👻 @Catherine B. (07/20/2022 3:00 am)
Soutine London Tripadvisor Reviews |
Latest Reviews On Tripadvisor
By 👻 @Mark C (03/06/2023 3:00 am)
AppointmentTrader Platform Reviews |
Reviews from real people using AT!
By 👻 @CleverCow75 (11/12/2023 7:48 am)
Restaurant Transfers FAQ |
Questions around how AppointmentTrader works for Restaurant Reservations
By 👻 @FlatteredPlant33 (09/13/2023 4:59 am)
AppointmentTrader FAQ |
Questions and Answers around the platform.
By 👻 @BlissfulPlay29 (11/12/2023 7:36 pm)