AppointmentTrader FAQ - Soutine London - Buy Reservations
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Soutine London Reviews from The Last Year
Best lunch ever
Juan was was a total gentleman and Christian was spendid also! Steak and chip and lots of wine and possibly the best service in london I’ve had!!!
Good food and outstanding service
Came in for an early evening meal on a quiet Wednesday night. Tasty Onion soup, followed by a good flat iron steak and chips. My wife enjoyed her chicken livers. Our lovely waitress let me try two sample beers as I was undecided! All in all a first class experience, and we would not hesitate to return when in the area.
Not worth a try
Noting special and expensive This place is not going well at all we had lunch there and the food was just about average and the restaurant was empty Best to avoid
Good food, shame about the service
Great food but hopeless service. Three starters came in relatively good time but I passed on a starter and had to wait 95 minutes till our mains arrived (after I complained) ! We gave upon dessert as we had no assigned waiter and getting service was hopeless. Such a shame cause our food was delicious.
Very disappointing
After having a lovely meal here, some time ago, we decided to try the restaurant again, whilst staying nearby. What a disappointment. The starters were lovely, and served quite quickly. But then the wait for our main courses, may explain why all three main dishes were cold! We had two of the specials, halibut in a lobster sauce & one steak and frites. The waiter took all three plates back, to re-heat (which I detest doing). We all had new plates, but my poor sister in law, who had tipped all her chips onto the first plate, had a re-heated steak back, minus the chips! Paying £37 for a halibut, that is served cold, not offering any discount, and still adding £35 service charge is abit rich! Shall not be returning!
Bad service. 👎
We were guests at this restaurant last Saturday celebrating our 1st wedding anniversary and also my husband"s birthday. Unfortunately our experience at this establishment was tainted by a below standard waiter. Firstly we waited around 10 minutes to be acknowledged and to receive menus. Then once we finally received our drinks, the starters arrived at the same time. I wasn't that impressed with my steak tartare as I couldn't taste the beef due to way too many other ingredients added to it. My husband's onion soup was very nice. Then within 10 minutes our main meals were served which we both enjoyed. Once finished, straight away, we were offered dessert menus which we declined because neither of us have a sweet tooth... The waiter then almost immediately put the bill on our table. We still had 3/4 of a bottle of wine left and also , we may have liked to order some coffee or a liquor to compliment our meal. We were very surprised and felt like we were being rushed therefore we struggled to relax. I've put the bill on the side as we weren't ready to pay then the waiter appeared with the card machine. That really made us feel uncomfortable, hurried and awkward, especially as the table next to us received no such treatment and their food was served in much more considered timings. From being seated to receiving the bill was just over an hour.... Overall our celebration was ruined and we don't think that we will ever be back sadly.
Excellent staff, average food
Restricted menu left most of us with little choice. Felt quite corporate unlike others in this small chain. Seemed like Richoux of un-blessed memory had risen from the grave. SJW deserves better.However no complaints with the staff each of whom were friendly and helpful and efficient
Night Nurse
Last night was a very cold chilly night when we arrived it was -1 outside. We were seated almost immediately and a few moments later I felt a chill and realised that the air-conditioning was cold and blowing on top of my head. I went back to the cloakroom and took my coat so that I could continue wearing my coat whilst I was eating. The Waitress said that there was a problem with the air-conditioning and the management were aware. My partner chose an expensive champagne that was served by a very charming gentleman, but we never saw him again at our table for the rest of the evening . The food was good, especially the onion soup which I really appreciate because I was so cold. I had to ask three times for a side plate for our bread and butter. For a restaurant that has so many waiters the service is terrible. I ordered an onion soup and my partner a truffle tart when it arrived. The soup was placed in front of my partner and the tart in front of me, even though I was the one that had a spoon in front of me . It is sad that the waiters are inexperienced I would think that in a restaurant like this they would at least serve the wine or champagne throughout the evening. We were left to serve our own drinks which is not what I expect in an establishment such as this.. I left the restaurant feeling very cold and fluy and I had already started coughing. I took a night nurse and went to bed. This morning I have a full-blown cold I feel terrible and cannot face going to the office like this We will not be going back.
Boil in the bag, re heated, below average food.
Boil in the bag , cheap ingredients , re heated , tasteless and generally very poor. It seems like they simply don't care . You can get much better food at half the price.
A smashing lunch.
Very mixed reviews on here, and I rarely write them but..... I had 2 starters-the chicken livers and the escargot. My friend had the steak. They were all delicious. I also have to mention the frites which were exceptional-if you love chips, these are the best. We were served by a young woman who I believe is called Shorme O. The friendliest, chattiest, most hospitable woman who made our experience so much better. A lovely lunch.
Gluten intolerant? Beware!
I made it clear I was gluten free and clearly asked the waitress for gluten free bread with my starter. When later I commented to her that the bread I assumed was gluten free was very nice she announced that in fact the bread was not gluten free. 3 hours later and I’m on my way home with a chronic upset stomach. No GF procedures? Get real - this is 2023. Coeliacs beware of Soutine.
Very small space therefore, the tables are very close
Very small space therefore, the tables are very close together which will make the setting quite loud. Service was fantastic as well as the food.
London's Best Restaurants that are most frequently booked by customers of Soutine London
AppointmentTrader FAQ
Questions and Answers around the platform.
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886 Questions
576 Answers |
Ask a question about AT |
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How do payouts work?
Once a reservation is bid on or taken - how is one paid out?
Give the best answerWhat does bid active time window mean
Is this what reservation times looking for ? Or when my bid can get filled?
Give the best answerDo any restaurants require ID for a reservation?
Do restaurants require ID for a reservation? What happens if someone purchases a reservation and can’t get seated ?
Give the best answerBidding on reservations?
This is my second go around bidding on a reservation and it looks like it won’t be much of a success again. Has anyone on here ever bid on a reservation and successfully got it? It seems to me like the reservations I bid on don’t even exist
Give the best answerCanceling name change request?
How do I cancel a name change request
before a call has been made to restaurant?
Is there a way to see sold listings?
Looking to see which listings have sold
Give the best answerIf an establishment cancels..
If an establishment cancels a reservation for whatever reason, will the seller get penalized? If so, how?
Give the best answerTransfer request no response yet
I bought a reservation and posted a transfer request to my name this past Sunday and have had no one confirm for me as I also have a special request also. The reservation is soon and I am concerned
Give the best answer10%+ Refund Rate Medal Removal Question
Hi Teams,
I got the 10%+ Refund Rate Medal since RESY terminated my account last month.
Now my refund rate has returned to 10% which is lower than the 11% threshold.
But I can still see the 10%+ Refund Rate Medal in my profolio and my payout is still
be limited, When can I get rid of this metal?
Thank you so much for your help!
Best,
Do bids include deposits?
Do bids I would create include the $50 pp fee for restaurants like carbone torrisi etc?
Give the best answerPostpaid?
What does this mean?
Give the best answerWHERE ARE MY PAYOUTS?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!!
Give the best answerTransfer
How do I change a purchase reservation to my name??
Give the best answerDelete account ?
How do I delete my account
Give the best answerWhy do they need such personal information.
Why do we have to give such personal information to get a refund from my trades? This makes me nervous.
Give the best answerWhy is this place such a scam?
Multiple times have been given false reservations and no way to get money back
Give the best answerDeposits credited to final bill
I have a reservation that includes $50 per person deposit that they add onto the end of the bill. How will I get that back?
Give the best answerCancelled Reservation
I arrived for a reservation and the reservation I purchased had been cancelled. How can I get my $$$ back?
Give the best answerIs my reservation legit?
I paid for a reservation to Golden Steer. I looked at the details. The confirmation screenshot was to another restaurant in Miami.
Give the best answerUnsubscribe
How do I stop getting this emails. I’ve been trying to months
Give the best answerHow do I get my money back for a failed reservation?
Bought a reservation for a party of 6 and I was told they called and let the person know that they can only do a part for 5. Couldn’t do the reservation.
Give the best answerName Transfer Request - how close to cut it before cancelling?
My reservation is less than 8 hours away and my name transfer request has still not been worked on after 4 days. Is my only option to just cancel the request?
Give the best answerWhat happens if no one accepts your bid?
Do you get refunded by Apple Pay?
Give the best answer